Tender for Left Luggage and Lost Property and Related Retail

Tender for Left Luggage and Lost Property and Related Retail

Ensuring security requirements are met for all items entering the retail units, this involves X Ray scanning items and hand searching – Long and short term baggage storage. – Management of lost property.

United Kingdom-Milton Keynes: Passenger baggage handling services

2013/S 169-294029

Contract notice – utilities

Services

Directive 2004/17/EC

Section I: Contracting entity

I.1)Name, addresses and contact point(s)

Network Rail Infrastructure Ltd
The Quadrant, 500 Eldergate
Contact point(s): Contracts & Procurement
For the attention of: Garry Pyne
MK91 EN Milton Keynes
UNITED KINGDOM
E-mail: garry.pyne@networkrail.co.uk

Internet address(es):

General address of the contracting entity: www.networkrail.co.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Main activity

Railway services
I.3)Contract award on behalf of other contracting entities

The contracting entity is purchasing on behalf of other contracting entities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting entity:

Left Luggage and Lost Property and Related Retail.
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 27: Other services
Main site or location of works, place of delivery or of performance: United Kingdom.
NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s):

The current key responsibilities of the supplier includes;
– Ensuring security requirements are met for all items entering the retail units, this involves X Ray scanning items and hand searching
– Long and short term baggage storage.
– Management of lost property and,
– Meeting all relevant security requirements detailed by Network Rail and DfT. This includes training staff, asking security questions,
Ancillary services currently includes (but are not limited to);
– International and domestic baggage shipping,
– Secure bag wrapping,
– Mobile phone charging,
– Luggage weighing,
– The sale of goods such as souvenirs and travel bags,
– Dry cleaning services, and,
– Concierge services.
II.1.6)Common procurement vocabulary (CPV)

63112100, 79713000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no
II.1.8)Information about lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots
II.1.9)Information about variants

Variants will be accepted: yes
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

Background
Network Rail Property Retail currently has a requirement for the management of luggage storage and lost property. The incumbent supplier manages and operates luggage storage and lost property within designated retail units at thirteen Managed Stations. The supplier undertakes staffing, management and staff supervision of the luggage storage and lost property facilities. The following Managed Stations have this retail offering;
– London Victoria
– London Euston
– Manchester Piccadilly
– London Charing Cross
– London Liverpool Street
– London Waterloo (Lost property is currently excluded)
– London Paddington
– Glasgow
– Edinburgh
– Leeds
– Liverpool Lime Street
– Birmingham New Street
– London Kings Cross
– London Bridge (future unit, expected go live 14/15)
This service was delivered in-house by each station pre-1998..
Post 1998 Property Retail undertook responsibility of luggage storage and lost property services, forming a concession agreement.
In 2008/2009 a tender process resulted in a management agreement being established.
Scope
The scope of services currently encompasses Network Rail Managed Stations (excluding St Pancras), the future scope may include;
1. The management of Information Points within Managed Stations as an ancillary retail service that would enable improved customer service (especially for lost property item retrievals), and greater revenue. Currently, this is a concept and has yet to reach feasibility, and,
2. Potential management of left luggage, lost property, and other related retail at “non managed” Network Rail stations. This may be a permanent retail offering, or a seasonal offering. This is currently a concept that requires further development.
The current key responsibilities of the supplier includes;
– Ensuring security requirements are met for all items entering the retail units, this involves X Ray scanning items and hand searching one in seven,
– Long and short term baggage storage. Recently, we moved to only long term storage as a recently for 24 hour storage,
– Management of lost property (excluding; Waterloo Station, and Cannon Street. Waterloo lost property may be managed by Network Rail in 13/14), and,
– Meeting all relevant security requirements detailed by Network Rail and DfT. This includes training staff, asking security questions.
Ancillary services includes (but are not limited to);
– International and domestic baggage shipping
– Secure bag wrapping,
– Mobile phone charging,
– Luggage weighing,
– The sale of goods such as souvenirs and travel bags,
– Dry cleaning services, and,
– Concierge services.
Strategy
There is a need to improve the retail offer by having a greater emphasis on the commercial success of the enterprise, reducing costs, and increasing transparency. A number of units are currently operating at a loss, a greater commercial approach and challenging operations could improve this situation. However, some restrictions do apply on the range of retail offerings.
Estimated value excluding VAT: 27 000 000 GBP
II.2.2)Information about options

Options: yes
Description of these options: As Network Rail continues to work closely with Train Operating Companies (TOCS) it wishes to retain the option in this contract to broaden the scope to stations in England, Scotland and Wales that may currently be operated by TOCS.
A full list of TOCs can be found at: http://www.networkrail.co.uk/aspx/773.aspx

II.2.3)Information about renewals

This contract is subject to renewal: yes
In the case of renewable contracts, estimated time-frame for subsequent calls for competition:
in months: 99 (from the award of the contract)
II.3)Duration of the contract or time limit for completion

Duration in months: 120 (from the award of the contract)

Information about lots

Lot No: 1 Lot title: Lot 1 Northern Regions

1)Short description:

Locations in the northern regions of the UK. Full details will be available from the tender document
2)Common procurement vocabulary (CPV)

63112100, 79713000

3)Quantity or scope:

As described in the tender documentation
Lot No: 2 Lot title: Lot 2 Southern Regions

1)Short description:

Locations in the southern regions of the UK. Full details will be available from the tender document
2)Common procurement vocabulary (CPV)

63112100, 79713000

3)Quantity or scope:

As described in the tender documentation
Lot No: 3 Lot title: Lot 3 All Managed Stations

1)Short description:

– London Victoria
– London Euston
– Manchester Piccadilly
– London Charing Cross
– London Liverpool Street
– London Waterloo (Lost property is currently excluded)
– London Paddington
– Glasgow
– Edinburgh
– Leeds
– Liverpool Lime Street
– Birmingham New Street
– London Kings Cross
– London Bridge (future unit, expected go live 14/15)
2)Common procurement vocabulary (CPV)

63112100, 79713000

3)Quantity or scope:

As described in the tender documentation.
Estimated value excluding VAT: 27 000 000 GBP

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

As indicated in the accompanying documentation and the questionnaire.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

As indicated in the accompanying documentation and the questionnaire.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

As indicated in the accompanying documentation and the questionnaire.
III.1.4)Other particular conditions:

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: As indicated in the accompanying documentation and the questionnaire.
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: As indicated in the accompanying documentation and the questionnaire.
III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: As indicated in the accompanying documentation and the questionnaire.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met: As indicated in the accompanying documentation and the questionnaire.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Negotiated
Some candidates have already been selected (if appropriate under certain types of negotiated procedures): no
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications or in the invitation to tender or to negotiate
IV.2.2)Information about electronic auction

An electronic auction will be used: yes
Additional information about electronic auction: Network Rail retains the option to use a reverse auction to ascertain final pricing.
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting entity:

3474399
IV.3.2)Previous publication(s) concerning the same contract

no
IV.3.3)Conditions for obtaining specifications and additional documents

Time limit for receipt of requests for documents or for accessing documents: 16.9.2013 – 09:00
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

16.9.2013 – 09:00
IV.3.5)Language(s) in which tenders or requests to participate may be drawn up
IV.3.6)Minimum time frame during which the tenderer must maintain the tender
IV.3.7)Conditions for opening of tenders

Date: 18.10.2013 – 09:30
Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published: August 2023.
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information:
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

The High Court
The Strand
WC2A 1AA London
UNITED KINGDOM

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Network Rail will incorporate a 10 calendar day standstill period after notification to unsuccessful bidders and until such point will not enter into a contract for this requirement. Bidders considering lodging an appeal must do so within this timescale in order to allow Network Rail to consider such an appeal. Successful appeals after the conclusion of contract award can only be dealt with through the processes available as described above.
VI.4.3)Service from which information about the lodging of appeals may be obtained

Network Rail
The Quadrant, 500 Elder Gate
MK9 1EN Milton Keynes
UNITED KINGDOM
E-mail: garry.pyne@networkrail.co.uk

VI.5)Date of dispatch of this notice:29.8.2013