Tender for Live Fear Free Helpline

Tender for Live Fear Free Helpline

The Welsh Government is re-tendering for the delivery of the All Wales Domestic Abuse and Sexual Violence Helpline.

United Kingdom-Cardiff: Helpdesk and support services

2015/S 049-085659

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Welsh Government
Corporate Procurement (Procurement), CP2 Cathays Park
For the attention of: Jenna Dillon
CF10 3NQ Cardiff
Telephone: +44 3000628803

Internet address(es):

General address of the contracting authority: http://wales.gov.uk/?skip=1&lang=en

Address of the buyer profile: http://www.sell2wales.gov.uk/search/Search_AuthProfile.aspx?ID=AA0007

Electronic access to information: www.etenderwales.bravosolution.co.uk

Electronic submission of tenders and requests to participate: www.etenderwales.bravosolution.co.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

General public services
Public order and safety
Economic and financial affairs
Housing and community amenities
Social protection
Recreation, culture and religion

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract


II.1.1)Title attributed to the contract by the contracting authority:

Live Fear Free Helpline.

II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 27: Other services
Main site or location of works, place of delivery or of performance: Wales.


II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Welsh Government currently funds the All Wales Domestic Abuse and Sexual Violence Helpline, a bilingual information sign-posting service, to help and guide people with experience of domestic abuse or sexual violence, who are in need of information or access to support services. The Helpline is open to victims from all genders (including transgender) and all types of relationship. There is also no age limit or ethnicity barrier to calling the Helpline as gender-based violence, domestic abuse and sexual violence can affect anyone.
The Welsh Government is re-tendering for the delivery of the All Wales Domestic Abuse and Sexual Violence Helpline — to be known as the Live Fear Free Helpline following the award of the contract.
Welsh Government wishes to enter into a contract for the Live Fear Free Helpline for an initial period of 36 months, with an option to extend for 2 years subject to annual reviews. They are looking to appoint a Provider who can demonstrate they fully understand and can meet the requirements outlined in the Invitation to Tender (ITT) document, through proven knowledge, experience and robust governance arrangements.

Note: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales athttp://www.sell2wales.gov.uk/search/search_switch.aspx?ID=23777

II.1.6)Common procurement vocabulary (CPV)

72253000, 98000000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes


This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

The Client wishes to enter into a contract for 3 years, with a contract start date of 1.10.2015 and end date of 30.9.2018. The Client will have the option to utilise a 2 year extension period, however this will be subject to annual performance reviews.
The Value stated within this notice is the value for the full 5 year contract and includes the value of any subsequent extension period utilised, excluding VAT.
Note: It is the intention of the Client to award this contract from 1.7.2015, although it will not commence until 1.10.2015, to allow a sufficient contract handover period.
Estimated value excluding VAT: 1 800 000 GBP

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Starting 1.10.2015. Completion 30.9.2018

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

The awarding authority reserves the right to request parent company and/or other guarantees of performance and financial liability.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Payment terms will be indicated in the contract documents. Tenders to be priced in Sterling. Payment to be made in Sterling only.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

No special legal form required but joint and several liability to be assumed by all group bidders before acceptance.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Details are provided on www.etenderwales.bravosolution.co.uk within the ‘Qualification’ section.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Details are provided on www.etenderwales.bravosolution.co.uk within the ‘Qualification’ envelope.

III.2.3)Technical capacity

Minimum level(s) of standards possibly required:

Details are provided on www.etenderwales.bravosolution.co.uk and in the ITT documents.

III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

IV.3.4)Time limit for receipt of tenders or requests to participate

17.4.2015 – 14:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

Other: Welsh.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published: Within three years of contract award date.
VI.2)Information about European Union funds

VI.3)Additional information

You may find it helpful to contact your regional Business Wales centre to seek general advice and guidance if you are considering tendering for public sector contracts. Potential bidders in Wales can access services at:


The Welsh Government, on behalf of the Welsh Ministers, will be conducting this procurement exercise through the etenderwales portalhttps://etenderwales.bravosolution.co.uk Tender documents and other information must be downloaded from and returned through this portal. Any further assistance the BravoSolution help-desk is available on: Email: help@bravosolution.co.uk Phone: +44 8003684850/Fax: +44 2070600480

E-tender access information:

— Go to https://etenderwales.bravosolution.co.uk

— The first person from your Organisation to use the Platform will be required to register on behalf of the Organisation.
— Registration involves accepting a User Agreement, and providing basic information about your Organisation and about the User performing – The User who performs the Registration becomes the Super User for the Organisation.
— On registering on the Platform the Super User will select a Username and will receive a password.
— The Password will be sent by e-mail to the email address that was specified in the User Details section of the Registration page.
— In order to log-in to the Platform please enter your Username and Password.
— Note: If you forget your Password then visit the homepage and click ‘Forgot your password?’
— Registration should only be performed once for each Organisation.
— If you think that someone in your Organisation may have already registered on this Platform then you must not register again.
— Please contact the person who Registered (i.e. the Super User) in order to arrange access to the Platform.
— Contact the Helpdesk immediately if you are unable to contact the Super User (for example if they have left your Organisation).
— Note: If your Organisation is already registered on the Platform then you must not make any additional registration. Please contact the Helpdesk access to the Platform.
— Tenders must be uploaded to the BravoSolution portal by 14:00
How to find the ITT:
— Once logged in you must click on ‘ITT’s Open to all Suppliers’
— The etender references for this contract are: Project_29573 and itt_46135.
— Click on the title to access summary details of the contract. If you are still interested in submitting a tender, click the ‘Express an Interest button’. move the ITT from the ‘Open to all Suppliers’ area to the ‘My ITT’s’ on the home page.
— You will then see the full details of the ITT in the qualification and technical envelopes along with any relevant documents in the ‘Attachments’ – Should you have any questions on the ITT, please use the ‘Messages’ area to contact the buyer directly — Please do not contact the named person this notice.
(WA Ref:23777)
Under the terms of this contract the successful supplier(s) will be required to deliver Community Benefits in support of the authority’s economic and social objectives. Accordingly, contract performance conditions may relate in particular to social and environmental considerations. The Community Benefits included in this contract are:
Training and Employment Opportunities.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice: