Tender for Microsoft Teams Call Recording Solution

Tender for Microsoft Teams Call Recording Solution

We require an approved Microsoft Teams, call recording solution from a Microsoft gold partner.

United Kingdom-London: Compliance software package

2020/S 157-384630

Contract notice

Supplies

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: The Prince’s Trust
Postal address: Prince’s Trust House, 9 Eldon Street
Town: London
NUTS code: UKI LONDON
Postal code: EC2M 7LS
Country: United Kingdom
E-mail: verity.white@princes-trust.org.uk
Telephone: +44 7483991377
Internet address(es):Main address: www.princes-trust.org.uk

Address of the buyer profile: www.princes-trust.org.uk

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://suppliers.multiquote.com
Additional information can be obtained from another address:
Official name: The Prince’s Trust
Postal address: Prince’s Trust House, 9 Eldon Street
Town: London
NUTS code: UKI LONDON
Postal code: EC2M 7LS
Country: United Kingdom
E-mail: verity.white@princes-trust.org.uk
Telephone: +44 7483991377
Internet address(es):Main address: www.princes-trust.org.uk

Address of the buyer profile: www.princes-trust.org.uk

Tenders or requests to participate must be submitted electronically via: https://suppliers.multiquote.com
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Call Recording in Microsoft Teams — The Princes Trust

Reference number: CA7601 –

II.1.2)Main CPV code

48170000 Compliance software package

II.1.3)Type of contract

Supplies

II.1.4)Short description:

This is a tender for a 2 + 1-year contract. We require an approved Microsoft Teams, call recording solution from a Microsoft gold partner to provide the following services on a contractual basis to the Prince’s Trust:

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

32342450 Voice recorders
32344110 Voice-logging system
48314000 Voice recognition software package
32583000 Data and voice media
48219300 Administration software package
48219700 Communications server software package

II.2.3)Place of performance

NUTS code: UK UNITED KINGDOM
Main site or place of performance:

UNITED KINGDOM.

II.2.4)Description of the procurement:

• the supply and installation of automated Call recording compliance system;

• the integration of Call recording with Microsoft Teams for Education;

• the integration of Call recording with The Prince’s Trust Azure cloud storage;

• supply of documentation and training to technical/non-technical teams;

• supply of ongoing maintenance, incident management and support;

• supply of service management and continual improvement;

• licensing on an annual subscription model.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

36 month(s) from the commencement date, with 24 initial month(s) and option to extend 1 x 12 month(s).

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 10/09/2020
Local time: 09:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 10/09/2020
Local time: 09:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

VI.4)Procedures for review

VI.4.1)Review body

Official name: The Princes Trust
Postal address: Beehive Mill, Jersey Street
Town: Manchester
Postal code: M4 6JG
Country: United Kingdom
E-mail: verity.white@princes-trust.org.ukInternet address: https://www.princes-trust.org.uk/

VI.4.2)Body responsible for mediation procedures

Official name: The Princes Trust
Postal address: Beehive Mill, Jersey Street
Town: Manchester
Postal code: M4 6JG
Country: United Kingdom
E-mail: verity.white@princes-trust.org.ukInternet address: https://www.princes-trust.org.uk/

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

VI.4.4)Service from which information about the review procedure may be obtained

Official name: The Princes Trust
Postal address: Beehive Mill, Jersey Street
Town: Manchester
Postal code: M4 6JG
Country: United Kingdom
E-mail: verity.white@princes-trust.org.ukInternet address: https://www.princes-trust.org.uk/

VI.5)Date of dispatch of this notice:

11/08/2020