Tender for Mobile Ticket Issuing System

Tender for Mobile Ticket Issuing System

We currently use the mobile ticketing solution, Avantix (AVB2), which we are looking to replace with a new mobile ticketing solution by 30 March 2016.

United Kingdom-Birmingham: Ticket-validation machines

2015/S 087-157024

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

West Coast Trains Ltd
Meridian, 85 Smallbrook Queenway
Contact point(s): West Coast Trains Ltd
For the attention of: Jo Benson
B5 4HA Birmingham
Telephone: +44 7920155870
E-mail: joanna.benson@virgintrains.co.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local sub-divisions
I.3)Main activity

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract


II.1.1)Title attributed to the contract by the contracting authority:

VT/JB/Mobile Ticket Issuing System (MTIS).

II.1.2)Type of contract and location of works, place of delivery or of performance

A combination of these
NUTS code

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Mobile Ticket Issuing System (MTIS) Replacement Project:
We currently use the mobile ticketing solution, Avantix (AVB2), which we are looking to replace with a new mobile ticketing solution by 30 March 2016.
We currently have a pool of 190 AVB2 units with a further 19 units as hot spares at 10 depots.
Our future mobile ticketing requirements are changing with the introduction of Automated Ticket Gatelines (ATG’s) at a number of stations which Virgin Trains is the lead retailer.
With a similar ticketing solution as AVB2, we would be looking to replace the current pool of hardware with 250 units at 20 depots.
However, we would be open to the personal issue of some hardware components (e.g. tablet or rugged phone) if that is the best solution. In this scenario, we would be looking to issue to 600 staff members.
Virgin Trains is looking for an innovative mobile ticketing solution which would facilitate more staff members to be available to help customers around the station and on-board environments.
Virgin Trains reserves the right to enter into one or more contracts with suitably qualified service providers to provide any combination of the services required.
Virgin Trains may elect at its sole discretion and without reason or explanation to terminate this procurement exercise at any time without payment of any compensation to Tenderers.

II.1.6)Common procurement vocabulary (CPV)

30123100, 50317000, 30144200, 42991230, 50316000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no


This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Some candidates have already been selected (if appropriate under certain types of negotiated procedures) no

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged number of operators: 1
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: yes
Additional information about electronic auction: How to Express Interest in this Tender:

1. Register your company on the eSourcing portal (this is only required once) – Browse to the eSourcing Portal: https://in-tendhost.co.uk/virgintrainsand click the link to register – Enter your correct business and user details – Note: your username will be the email address you have entered – you will also shortly receive an email confirmation.

2. Express an Interest in the tender – Select ‘Express Interest’ within the Tender Details. On doing so, you will instantly have access to the Tender Management area for that tender. Any available documentation will be available via the various relevant tabs. You can access this area at any point by logging in, navigating to ‘My Tenders’ and selecting ‘View Details’.
3. Responding to the tender – There will be a tab allocated to any tender stage (e.g. PQQ and/or ITT). Under the ‘My Tender Return’ area, you will be required to complete any mandatory questionnaires and upload any requested documentation. You will now also be able to use the ‘Correspondence’ function to communicate with the buyer and seek any clarification (any clarifications will be found within the ‘Clarifications’ tab). – Note the deadline for completion, then follow the on-screen instructions to complete and submit your response. – There may be a mixture of online and offline actions for you to perform (there is detailed online help available).
You must then submit your reply using the ‘Submit Response’ button at the bottom of the page. If you require any further assistance please consult the online help, or contact the In-tend Support Desk (0844 2728810). Alerts will be sent to your request email addresses when any correspondence, alterations or clarifications are issued.

IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

REF 00000062

IV.3.2)Previous publication(s) concerning the same contract


IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

1.6.2015 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice: