Tender for Mystery Shopping Services
A mystery shopping services is required covering the whole of the UK and NI for 2 current products.
United Kingdom-King’s Lynn: Performance review services
2019/S 073-173051
Contract notice
Services
Directive 2014/24/EU
Section I: Contracting authority
I.1)Name and addresses
Bircham Newton
King’s Lynn
PE31 6RH
United Kingdom
Contact person: Gwyneth Thorneywork
E-mail: procurement@citb.co.uk
NUTS code: UK
I.3)Communication
I.4)Type of the contracting authority
I.5)Main activity
Section II: Object
II.1.1)Title:
HS&E Test and One Day Site Safety Plus HAS Course Mystery Shopper
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:
A mystery shopping services is required covering the whole of the UK and NI for 2 current products. Firstly the Health and Safety and Environment Test which is delivered through 2 different forms of test centres. This will require the services of an experienced professional organisation to deliver a robust managed mystery shop program. In addition CITB will require an on demand mystery shopping service for centres delivering the 1 day Site Safety Plus Health and Assessment Health and Safety Awareness training courses. This would involve the attendance of a mystery shopper at a whole day training session to ensure that both the course is being delivered to the standard required and that candidates are being provided with the specified coursed materials.
This will be for 12 months plus a further 12 months subject to review.
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.3)Place of performance
NORTHERN IRELAND, UNITED KINGDOM.
II.2.4)Description of the procurement:
A mystery shopping services is required covering the whole of the UK and NI for 2 current products. Firstly the Health and Safety and Environment Test which is delivered through 2 different forms of test centres. This will require the services of an experienced professional organisation to deliver a robust managed mystery shop program. In addition CITB will require an on demand mystery shopping service for centres delivering the 1 day Site Safety Plus Health and Assessment Health and Safety Awareness training courses. This would involve the attendance of a mystery shopper at a whole day training session to ensure that both the course is being delivered to the standard required and that candidates are being provided with the specified coursed materials.
This will be for 12 months plus a further 12 months subject to review.
II.2.5)Award criteria
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
This is a 12-month contract with a 12-month renewal subject to review.
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.7)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
24 months.
VI.2)Information about electronic workflows
VI.3)Additional information:
The Contracting Authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. GO Reference: GO-201948-PRO-14777992.
VI.4.1)Review body
TBA
United Kingdom
VI.5)Date of dispatch of this notice: