Tender for Operation of Gloucestershire Mental Wellbeing Helpline

This new Service will be accessible to all adults (i.e., those aged 18 year and above) resident in Gloucestershire and/or registered with a Gloucestershire GP, with no need for a referral.

Opportunity Id
Gloucestershire Mental Wellbeing Helpline
85100000-0 – Health services
85312300-2 – Guidance and counselling services
85320000-8 – Social services

Gloucestershire County Council wishes commission a new remote open access service providing integrated support for adults experiencing mild-moderate mental health issues such as anxiety, low-mood, depression, and support for self-harm.


This new Service will be accessible to all adults (i.e., those aged 18 year and above) resident in Gloucestershire and/or registered with a Gloucestershire GP, with no need for a referral, and will be accessed through a variety of methods (however telephone and web chat and/or text will be a minimum service requirement). Service Users will be able to remain anonymous if they wish.

The core service model will include provision of:


– Non-judgemental, person-centred support via an open access remote helpline (telephone and web chat and/or text), providing emotional, listening, and practical support by trained advisers on a ‘drop in’ basis for the Target Audience (section 3 of this document), to help manage their presenting issues. For individuals presenting with actual self-harm or self-harm ideation this will include mechanisms to reduce harm such as wound care and alternative, less harmful ways of managing feelings, recognising triggers etc.


–  Signposting to other sources of support where appropriate (local and national), based on the needs of the Service User.


–  Access to a wide variety of online self-care tools and resources, including signposting to hard copies where online options are not accessible.


The new Service must work alongside and (where appropriate) signpost into Gloucestershire’s existing mental health services; and other sources of community-based support to ensure integrated care pathways.


The Service will have its own unique brand identity (i.e., name, logo, and website) and the Provider must develop promotional and signposting materials, and engage with key partners, stakeholders, and community groups to establish partnerships and help raise awareness of the Service. 


Please complete the attached confidentiality agreement and return to us via this portal. Once received and verified you will be given access to the full Tender Pack.


We advise all interested parties to read the documentation and consider whether they would be suited to deliver a high-quality service, meeting our specification. We expect our suppliers to meet a number of minimum standards, these are detailed in the Tender Documents. All questions related to this contract should be sent using the messaging function which will be available once you have logged in and registered your interest.

Region(s) of supply
Estimated value
helpline, mental health

Key dates

Estimated contract dates

Start date
End date

Contact details

Gloucestershire County Council
Ms Strategic Procurement


Expression of interest window

From 11/10/2022 12:00 to 22/11/2022 09:00

Login and register interest in this opportunity

New to ProContract?
If you are not currently registered on the ProContract procurement portal, you can complete a simple registration process by clicking the following link – Register free