Tender for Oracle Cloud Support Services
The council requires a level 3 functional and technical support service for all its instances of the Oracle Cloud application.
United Kingdom-Walsall: Computer-related management services
Section I: Contracting authority
I.1)Name and addresses
Postal address: Civic Centre, Darwall Street
NUTS code: UKG38 Walsall
Postal code: WS1 1TP
Country: United Kingdom
I.4)Type of the contracting authority
Section II: Object
Oracle Cloud Support Services
II.1.2)Main CPV code
II.1.3)Type of contract
This specification of work details Walsall Council’s requirement from a support provider in relation to the Council’s Oracle Cloud One Source Project, the specification sets out the associated support requirements for the contract period. A review of support requirements will take place during the first 6 months of support as the Council continues to understand the support requirements of the business.
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.3)Place of performance
UK — Walsall.
II.2.4)Description of the procurement:
The Council requires a level 3 functional and technical support service for all its instances of the Oracle Cloud application. This will include:
— Oracle Cloud service administrator support,
— Cloud update support and release management,
— Oracle Cloud technical support,
— Oracle Cloud functional support report writing development (Optional Requirement).
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Option to extend for two 12 month periods.
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
Section IV: Procedure
IV.1.1)Type of procedure
The Council’s operation is dependent upon the successful operation of this ERP system and it is essential that this support service is in place to ensure the continued operation of the system by the 1 September.
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.7)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about electronic workflows
Interest in this contract process should be expressed via the Council’s eTendering Portal: https://in-tendhost.co.uk/walsallcouncil
The Council reserves the right to cancel the procurement and not to proceed with the contract. The Council also reserves the right not to award a contract or to award a contract for parts or part of the services only. The Council will not, under any circumstances, reimburse any expense incurred by bidders in preparing their SSQ or tender submissions. Under this procurement the provider is required to actively participate in the economic and social regeneration of the locality of and surrounding the place of delivery for the procurement. Accordingly contract performance conditions may relate in particular to social and environmental considerations.
Country: United Kingdom
The Council will incorporate a standstill period at the point when information on the proposed award of the contract is communicated to tenderers. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into. Aggrieved parties who have been harmed or are at risk of harm by any breach of the Council’s obligations may take action in the High Court (England, Wales and Northern Ireland).
VI.5)Date of dispatch of this notice: