Tender for Out of Hours Call Handling Provider

In 2013 our current provider received 3 992 calls resulting in 2 692 contacts and in 2014 4 117 calls resulting in 2 819 contacts.

United Kingdom-Wooburn Green: Call centre

2015/S 243-441826

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Paradigm Housing Group
1 Glory Park Avenue
For the attention of: Mrs Caroline Sturman
HP10 0DF Wooburn Green
UNITED KINGDOM
Telephone: +44 1628811734
E-mail: caroline.sturman@paradigmhousing.co.uk

Internet address(es):

General address of the contracting authority: http://www.paradigmhousing.co.uk

Electronic access to information: https://www.paradigmhousingtenders.co.uk/procontract/paradigm/supplier.nsf/

Electronic submission of tenders and requests to participate: https://www.paradigmhousingtenders.co.uk/procontract/paradigm/supplier.nsf/

Further information can be obtained from: Paradigm Housing Group
1 Glory Park Avenue
For the attention of: Mrs Caroline Sturman
HP10 0DF Wooburn Green
UNITED KINGDOM
Telephone: +44 1628811734
E-mail: caroline.sturman@paradigmhousing.co.uk

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Paradigm Housing Group
1 Glory Park Avenue
For the attention of: Mrs Caroline Sturman
HP10 0DF Wooburn Green
UNITED KINGDOM
Telephone: +44 1628811734
E-mail: caroline.sturman@paradigmhousing.co.uk

Tenders or requests to participate must be sent to: Paradigm Housing Group
1 Glory Park Avenue
For the attention of: Mrs Caroline Sturman
HP10 0DF Wooburn Green
UNITED KINGDOM
Telephone: +44 1628811734
E-mail: caroline.sturman@paradigmhousing.co.uk

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Housing and community amenities

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Out of Hours Call Handling Provider.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 27: Other services

NUTS code UKJ

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract

II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Paradigm is looking to tender the appointment of its Out of Hours Call Provider Service following a successful term with our current provider. In 2013 our current provider received 3 992 calls resulting in 2 692 contacts and in 2014 4 117 calls resulting in 2 819 contacts from our internal and external customers. These figures are not a guarantee for this tender and the amount of calls will fluctuate depending on the time of year.

II.1.6)Common procurement vocabulary (CPV)

79512000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.8)Lots

II.1.9)Information about variants

Variants will be accepted: no

II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no

III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

III.2.2)Economic and financial ability

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
See Key Performance Indicators.
Minimum level(s) of standards possibly required:
As above.

III.2.4)Information about reserved contracts

III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no

IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no

IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

0015

IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

29.1.2016 – 12:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

IV.3.8)Conditions for opening of tenders

Date: 29.1.2016 – 12:30
Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

11.12.2015