Tender for Post Office Prepaid Card Solution

Tender for Post Office Prepaid Card Solution

To deliver a pre-paid card solution that includes a physical card backed by a transactional account with digital app and web portal.

United Kingdom-London: Financial and insurance services

2019/S 036-081559

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Post Office Ltd
Finsbury Dials, 20 Finsbury St
United Kingdom
Contact person: Nathan Liversage
Telephone: +44 7841466632
E-mail: banking.enquiries@postoffice.co.uk
NUTS code: UK
Internet address(es):Main address: https://www.postoffice.co.uk

Address of the buyer profile: https://www.postoffice.co.uk

I.2)Information about joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at: https://postoffice.bravosolution.co.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://postoffice.bravosolution.co.uk
Tenders or requests to participate must be submitted to the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: https://postoffice.bravosolution.co.uk

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement


Post Office Prepaid Card Solution to Support Budgeting and Bill Payments

Reference number: Bravo Project 385

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

Post Office is running this procurement process to identify and contract with a single supplier to deliver a pre-paid card solution that includes a physical card backed by a transactional account with digital app and web portal.

The solution is primarily intended to target the under-banked and financially excluded and end users struggling with or wanting to take control of their budgeting.

II.1.5)Estimated total value

Value excluding VAT: 90 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UK
Main site or place of performance:


II.2.4)Description of the procurement:

Post Office have a clear view of the product proposition, both for initial launch but also for development, and expect the supplier to work with us in developing features from the product roadmap.

Post Office intends to expand the use of a Pre-paid Card during the lifetime of this service which could include, but not be limited to coverage for any other demographic with a requirement for its application, potentially resulting in significant growth of the services provided under the contract.

The Supplier or their supply chain must be financially regulated and hold a valid e-money license, with the capability of providing prepaid cards. The prepaid card should be capable of performing standard banking functionality and transactions including cash access over Post Office counters.

Additionally, the service must as a minimum include the development, production, implementation and operational aspects related to: account opening maintenance and operation of accounts (including dormant accounts), associated card fulfilment, card acquiring, issuing and management, provision of contact centre for customer servicing, and the provision of management information.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 90 000 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 84
This contract is subject to renewal: yes
Description of renewals:

The intended duration of contract will be 5 years with an option at Post Office Ltd’s absolute discretion, to extend on one or more occasions up to a maximum term of 7 years.

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:

As set out in the procurement document.

II.2.10)Information about variants

Variants will be accepted: yes

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

The successful supplier must be able to provide regulated financial services either directly, as part of a consortium or via a named subcontractor.

Accordingly it is a mandatory condition of participation in this procurement process that a bidder must either be: an entity as described in Section III.2.1) below, include such an entity as part of a consortium or include such an entity as a named subcontractor

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract

III.2.1)Information about a particular profession

Execution of the service is reserved to a particular profession
Reference to the relevant law, regulation or administrative provision:

Institutions authorised under Part 4A of the Financial Services and Markets Act 2000 which are able to accept deposits, UK building societies incorporated under the Building Societies Act 1986 which are able to provide corporate banking facilities, or any credit institution authorised in another EU member state which provides banking services in the UK pursuant to the Financial Services and Markets Act 2000.

If the bidder does not meet any of the above criteria itself (including via one or more consortium members, if applicable), then the bidder must nominate one or more suitably qualified subcontractor(s) who meet at least one of the above criterion and who will be responsible for providing the regulated financial services in the event the Bidder is successfully appointed.

III.2.2)Contract performance conditions:

If the contract is awarded to a grouping of economic operators (e.g. a consortium), the Post Office reserves the right to require the grouping to form a single legal entity (with appropriate financial guarantees in place) and/or require that each member undertakes joint and several liability irrespective of the legal form adopted before entering into the contract.

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Competitive procedure with negotiation
IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated

IV.1.5)Information about negotiation

The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 22/03/2019
Local time: 10:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 17/04/2019

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published:

18 months prior to contract expiry.

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

All invoices must be received in PDF format or upload format.

VI.4)Procedures for review

VI.4.1)Review body

Post Office Ltd
Head Office — Finsbury Dials, 20 Finsbury St
United KingdomInternet address: https://www.postoffice.co.uk

VI.4.2)Body responsible for mediation procedures

Post Office Ltd
Head Office — Finsbury Dials, 20 Finsbury St
United KingdomInternet address: https://www.postoffice.co.uk

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

Post Office will provide a notification of intent to award which will allow bidders a 10-day period to raise any enquiry.

VI.4.4)Service from which information about the review procedure may be obtained

Post Office Ltd
Head Office — Finsbury Dials, 20 Finsbury St
United KingdomInternet address: https://www.postoffice.co.uk

VI.5)Date of dispatch of this notice: