Tender for Primary Care IT Support Service – Hull
IT Delivery Partner who will provide a proactive, responsive and customer focussed GP IT support service to member GP practices.
United Kingdom-Hull: Computer support and consultancy services
2019/S 114-280107
Contract notice
Services
Directive 2014/24/EU
Section I: Contracting authority
I.1)Name and addresses
2nd Floor, Wilberforce Court, Alfred Gelder Street
Hull
S9 4EU
United Kingdom
Telephone: +44 1482344700
E-mail: lee.pepper@nhs.net
NUTS code: UKE1
Address of the buyer profile: https://www.nhssourcing.co.uk
I.3)Communication
I.4)Type of the contracting authority
I.5)Main activity
Section II: Object
II.1.1)Title:
NHS Hull CCG/NHS East Riding of Yorkshire CCG — Primary Care IT Support Service
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:
NHS Hull Clinical Commissioning Group, NHS East Riding of Yorkshire Clinical Commissioning Group and NHS England (‘the Commissioners’) are seeking an IT Delivery Partner who will provide a proactive, responsive and customer focussed GP IT support service to member GP practices.
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
II.2.4)Description of the procurement:
NHS Hull Clinical Commissioning Group, NHS East Riding of Yorkshire Clinical Commissioning Group and NHS England (‘the Commissioners’) are seeking an IT Delivery Partner who will provide a proactive, responsive and customer focussed GP IT support service to member GP practices.
The IT Delivery Partner is expected to provide and deliver a quality focussed and resilient service model which operates in a sustainable, innovative and flexible way, ensuring service user satisfaction throughout. The service forms a fundamental and integral element of providing responsive front line clinical services. The service provided needs to be reliable, responsive, of high quality and deliver efficient IT systems in supporting the provision of patient care.
The key principles of service delivery are to:
— ensure that any transfer and transition of services is effectively managed to ensure a continuation of the existing level of service provision and to prevent destabilising the delivery of clinical services,
— ensuring that services are supported on a 24/7 basis as appropriate to requirement,
— ensuring that all systems, and associated infrastructure are securely operated and maintained,
— ensure a proactive support service is available, supporting a clinically essential service, with robust incident management processes,
— propose innovative and cost effective strategies to address service improvement and sustainability and /or create financial efficiencies,
— fully understand all local and national requirements and work closely with the CCGs to help them plan better; to discharge their statutory duties; and exploit technology and systems in support of the challenging NHS transformation agenda.
II.2.5)Award criteria
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Contract period is 60 months, with the option to extend by 24 months. The value excluding VAT is based on a total period of 84 months, should the option to extend be exercised.
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
III.1.2)Economic and financial standing
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about electronic workflows
VI.4.1)Review body
Wellington House, 133-155 Waterloo Road
London
United Kingdom
VI.5)Date of dispatch of this notice: