Tender for Self Service Solution

Tender for Self Service Solution

The contracting authority is looking to implement a self service solution to allow residents and other customers the ability to access a range of services.

United Kingdom-London: Software package and information systems

2018/S 088-197715

Contract notice


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

London Borough of Hammersmith and Fulham
Hammersmith Town Hall, King Street
W6 9JU
United Kingdom
E-mail: procurement@lbhf.gov.uk
NUTS code: UKI33

Internet address(es):Main address: www.capitalesourcing.com

I.2)Information about joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at: www.capitalesourcing.com
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: www.capitalesourcing.com
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement


Self Service Solution

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

The contracting authority is looking to implement a self service solution to allow residents and other customers the ability to access a range of services via various channels e.g. mobile devices or over the web, through a single portal that allows for single or multiple /different levels of sign on /security.

The self service solution will be hosted either locally on infrastructure from the contracting authority or in the cloud. Migration, implementation, and integration will be included in the contract together with the ongoing support and maintenance for the term of the contract.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UKI33

II.2.4)Description of the procurement:

The software solution must be capable of:

1) Integration with all line of business applications across the contracting authority’s ICT infrastructure. The scope of the solution is set out in the draft tender documentation issued with this notice. In addition the contracting authority may, at its absolute discretion, require some optional services which extends the scope of the solution to cover any additional service areas which contracting authority provides. There is no guarantee or warranty that these optional services will be included. In addition with future procurements run by the contracting authority other providers will be appointed to supply electronic data management; housing management and revenues and benefits and there will be a potential (at the absolute discretion of the contracting authority) to integrate the self-service solution with those new solutions.

2) Allow residents and other customers the ability to access a range of services via various channels e.g. mobile devices or over the web, through a single portal that allows for single or multiple /different levels of sign on /security.

The contract will be for a period of 5 years with a potential extension, at the absolute discretion of the council for a further 2 years making a maximum contract period of 7 years.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: no
II.2.9)Information about the limits on the number of candidates to be invited

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 04/06/2018
Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 11/06/2018

IV.2.4)Languages in which tenders or requests to participate may be submitted:

IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

The contract award will be made on the basis of the Most Economically Advantageous Tender (MEAT) according to price and quality. Bidders will be assessed on the quality of their proposed solutions with regard to how they will achieve the outcomes required.

The contracting authority reserves the right to abandon this procurement process at any stage following the publication of this notice and /or not to award any contract in respect of this notice.

Full details of the scope and requirements for the opportunity will be set out in the tender documentation to be issued by the contracting authority.

All applicants are solely responsible for their costs and expenses incurred in connection with the preparation and submission of the SQ and the procurement process as a whole. Under no circumstances will the contracting authority or any of its advisors be liable for any costs or expenses borne by any applicant or such applicant’s associated organisations or any of its advisors in this process whether the applicant is successful or otherwise.

VI.4)Procedures for review

VI.4.1)Review body

The High Court
The Strand
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: