Tender for Self Service Solution
The contracting authority is looking to implement a self service solution to allow residents and other customers the ability to access a range of services.
United Kingdom-London: Software package and information systems
Section I: Contracting authority
I.1)Name and addresses
Hammersmith Town Hall, King Street
NUTS code: UKI33
Internet address(es):Main address: www.capitalesourcing.com
I.4)Type of the contracting authority
Section II: Object
Self Service Solution
II.1.2)Main CPV code
II.1.3)Type of contract
The contracting authority is looking to implement a self service solution to allow residents and other customers the ability to access a range of services via various channels e.g. mobile devices or over the web, through a single portal that allows for single or multiple /different levels of sign on /security.
The self service solution will be hosted either locally on infrastructure from the contracting authority or in the cloud. Migration, implementation, and integration will be included in the contract together with the ongoing support and maintenance for the term of the contract.
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
II.2.4)Description of the procurement:
The software solution must be capable of:
1) Integration with all line of business applications across the contracting authority’s ICT infrastructure. The scope of the solution is set out in the draft tender documentation issued with this notice. In addition the contracting authority may, at its absolute discretion, require some optional services which extends the scope of the solution to cover any additional service areas which contracting authority provides. There is no guarantee or warranty that these optional services will be included. In addition with future procurements run by the contracting authority other providers will be appointed to supply electronic data management; housing management and revenues and benefits and there will be a potential (at the absolute discretion of the contracting authority) to integrate the self-service solution with those new solutions.
2) Allow residents and other customers the ability to access a range of services via various channels e.g. mobile devices or over the web, through a single portal that allows for single or multiple /different levels of sign on /security.
The contract will be for a period of 5 years with a potential extension, at the absolute discretion of the council for a further 2 years making a maximum contract period of 7 years.
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
Section VI: Complementary information
VI.1)Information about recurrence
The contract award will be made on the basis of the Most Economically Advantageous Tender (MEAT) according to price and quality. Bidders will be assessed on the quality of their proposed solutions with regard to how they will achieve the outcomes required.
The contracting authority reserves the right to abandon this procurement process at any stage following the publication of this notice and /or not to award any contract in respect of this notice.
Full details of the scope and requirements for the opportunity will be set out in the tender documentation to be issued by the contracting authority.
All applicants are solely responsible for their costs and expenses incurred in connection with the preparation and submission of the SQ and the procurement process as a whole. Under no circumstances will the contracting authority or any of its advisors be liable for any costs or expenses borne by any applicant or such applicant’s associated organisations or any of its advisors in this process whether the applicant is successful or otherwise.
VI.5)Date of dispatch of this notice: