Tender for Single Service Desk SaaS Solution
The University wishes to rationalise and replace its myriad service desk systems with one software as a service (SaaS) solution.
United Kingdom-York: Software package and information systems
2020/S 044-105501
Contract notice
Supplies
Directive 2014/24/EU
Section I: Contracting authority
I.1)Name and addresses
Postal address: Heslington
Town: York
NUTS code: UKE21
Postal code: YO10 5DD
Country: United Kingdom
Contact person: Procurement Office
E-mail: rob.hunt@york.ac.uk
Telephone: +44 1904328201
Address of the buyer profile: https://in-tendhost.co.uk/york/aspx/Home
I.3)Communication
I.4)Type of the contracting authority
I.5)Main activity
Section II: Object
II.1.1)Title:
Single Service Desk via Software as a Service (SaaS) Solution
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:
The University wishes to rationalise and replace its myriad service desk systems with one software as a service (SaaS) solution. Accordingly, the University is pleased to invite tenders for the provision of a service desk management system. Please register/log-in to In-Tend (https://in-tendhost.co.uk/york/aspx/Home) then download and carefully read all documents attached to the invitation.
II.1.6)Information about lots
II.2.3)Place of performance
II.2.4)Description of the procurement:
The University wishes to rationalise and replace its myriad service desk systems with one software as a service (SaaS) solution. Accordingly, the University is pleased to invite tenders for the provision of a service desk management system. Please register/log-in to In-Tend (https://in-tendhost.co.uk/york/aspx/Home) then download and carefully read all documents attached to the invitation.
II.2.5)Award criteria
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
The University reserves the right to renew the contract for a further 60 months after the end of the initial duration.
II.2.10)Information about variants
II.2.11)Information about options
Please see the procurement documents for details of optional future functionality the University might wish to add.
II.2.13)Information about European Union funds
II.2.14)Additional information
Please register/log-in to In-Tend (https://in-tendhost.co.uk/york/aspx/Home) then download and carefully read all documents. Please note that completed tenders and all communications should be made via In-Tend. To download documents, please stay logged in to In-Tend, go to My Tenders, click on View Details under the appropriate project description, click on ITT tab and then click on Download.
Section III: Legal, economic, financial and technical information
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.2.2)Contract performance conditions:
As detailed in the procurement documents.
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.1)Previous publication concerning this procedure
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders
York
Electronic opening via In-Tend.
Section VI: Complementary information
VI.1)Information about recurrence
VI.4.1)Review body
Town: York
Postal code: YO10 5DD
Country: United Kingdom
VI.5)Date of dispatch of this notice: