Tender for Single Service Desk SaaS Solution

The University wishes to rationalise and replace its myriad service desk systems with one software as a service (SaaS) solution.

United Kingdom-York: Software package and information systems

2020/S 044-105501

Contract notice

Supplies

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: University of York
Postal address: Heslington
Town: York
NUTS code: UKE21
Postal code: YO10 5DD
Country: United Kingdom
Contact person: Procurement Office
E-mail: rob.hunt@york.ac.uk
Telephone: +44 1904328201

Internet address(es):Main address: www.york.ac.uk

Address of the buyer profile: https://in-tendhost.co.uk/york/aspx/Home

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://in-tendhost.co.uk/york/aspx/Home

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Education

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Single Service Desk via Software as a Service (SaaS) Solution

Reference number: UY/PROC/646

II.1.2)Main CPV code

48000000

II.1.3)Type of contract

Supplies

II.1.4)Short description:

The University wishes to rationalise and replace its myriad service desk systems with one software as a service (SaaS) solution. Accordingly, the University is pleased to invite tenders for the provision of a service desk management system. Please register/log-in to In-Tend (https://in-tendhost.co.uk/york/aspx/Home) then download and carefully read all documents attached to the invitation.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no

II.2)Description

II.2.1)Title:

II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKE21

II.2.4)Description of the procurement:

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60

This contract is subject to renewal: yes

Description of renewals:

The University reserves the right to renew the contract for a further 60 months after the end of the initial duration.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes

Description of options:

Please see the procurement documents for details of optional future functionality the University might wish to add.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Please register/log-in to In-Tend (https://in-tendhost.co.uk/york/aspx/Home) then download and carefully read all documents. Please note that completed tenders and all communications should be made via In-Tend. To download documents, please stay logged in to In-Tend, go to My Tenders, click on View Details under the appropriate project description, click on ITT tab and then click on Download.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents

III.1.5)Information about reserved contracts

III.2)Conditions related to the contract

III.2.2)Contract performance conditions:

As detailed in the procurement documents.

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes

IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2019/S 233-571591

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 09/04/2020

Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 09/04/2020

Local time: 12:10

Place:

York

Information about authorised persons and opening procedure:

Electronic opening via In-Tend.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

VI.3)Additional information:

VI.4)Procedures for review

VI.4.1)Review body

Official name: University of York
Town: York
Postal code: YO10 5DD
Country: United Kingdom

VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

28/02/2020

Tender for Single Service Desk SaaS Solution

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