Tender for Social Media Analysis Platform

Tender for Social Media Analysis Platform

The Financial Conduct Authority is launching a procurement for a social media analysis platform with its existing contract coming to an end in March 2019.

United Kingdom-London: Software package and information systems

2018/S 135-308603

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Financial Conduct Authority
12 Endeavour Square
E20 1JN
United Kingdom
Contact person: Eva Tzokova
Telephone: +44 2070661094
E-mail: eva.tzokova@fca.org.uk
Fax: +44 2070661094
NUTS code: UK
Internet address(es):Main address: www.fca.org.uk

I.2)Information about joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at: https://fca.bravosolution.co.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://fca.bravosolution.co.uk
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Economic and financial affairs

Section II: Object

II.1)Scope of the procurement


Social Media Analysis Platform

Reference number: CON18-059

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

The Financial Conduct Authority (FCA) is launching a procurement for a social media analysis platform with its existing contract coming to an end in March 2019.

The FCA is seeking the best value and most effective option for providing access to social media and other relevant content through a Software as a Service (SaaS) social media analysis platform.

This procurement is for the provision of a platform, implementation services and support services throughout the contract term.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UK
Main site or place of performance:

United Kingdom

II.2.4)Description of the procurement:

The FCA is looking for a supplier to support its continuous intelligence monitoring by providing a searchable platform of social media and other relevant content to facilitate the research into, and monitoring of, relevant financial services sectors and firms. Outputs from the Platform will be utilised – and blended with other data sources – to produce intelligence assessments on relevant issues.

The Platform will also support monitoring of the FCA’s own social media presence. This will include, but is not limited to, measuring the level of impact and effectiveness of the FCA’s own social channels, for example measuring the extent to which posts and campaigns receive engagement from stakeholders in the social space.

The Platform will support activities around advanced analytics and the development of FCA-wide capabilities to support a more analytics-led regulatory approach, primarily through the use of social media data to support compliance requirements and obligations, and to identify potential harm in both the regulated and unauthorised worlds.

Key requirements will be the ability to search using keywords and phrases across multiple social media sites; to refine search parameters if required; and the delivery of results either for analysis within the Platform, or via an exportable file-type for use by users across the FCA. Searches undertaken would be both of regular and ad-hoc nature.

The selected service provider will be expected to provide a SaaS Platform which meets all of the mandatory FCA requirements, to fully implement, configure and onboard FCA users within the timeframes set by the FCA, and provide support services throughout the contract term of 2 years, with up to 2 optional 1-year extensions.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

This contract will be for a core term of 24 months, with the option to extend up to 2 times, for 12 months each time.

II.2.9)Information about the limits on the number of candidates to be invited

Maximum number: 6
Objective criteria for choosing the limited number of candidates:

The candidates shall be ranked on the basis of the process outlined in the Selection Questionnaire (SQ). In the event of a tie or in the event of insufficient number of candidates to pass the SQ stage, the procedure outlined in the SQ shall apply.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 15/08/2018
Local time: 13:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 9 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

To register your interest and respond to the SQ:

1) Existing users can login to the eSourcing portal:

https://fca.bravosolution.co.uk and new users should follow the registration process to receive a username and password.

2) Login to the portal — Click the “PQQs / ITTs Open To All Suppliers” link. Click on project_18253- CON 18-059 Social Media Analysis Platform and select “pqq_28129” to access the content of the Selection Questionnaire. Click the “Express Interest” button at the top of the page. This will move the PQQ /ITT into your “My PQQs/ My ITTs” page. You can now access the tender documentation.

3) Responding to the tender — Click “My Response” under “PQQ/ ITT details”. You can now use the “Messages” function to communicate with the buyer and seek any clarification — Note the deadline for completion, then follow the onscreen instructions to complete registration — You must then submit your reply using the “Submit Response” button. If you require further assistance contact the help desk on 0800 368 4850.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

The FCA reserves the right to cancel the procurement and not to proceed with the award of any contract at any stage of the procurement process and / or to award only part or parts of any contract. Save for any mandatory periods, the timescales indicated in this notice are indicative and the FCA reserves the right to amend the same.

VI.4)Procedures for review

VI.4.1)Review body

Financial Conduct Authority
12 Endeavour Square
E20 1JN
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: