The University of Roehampton uses an external provider for the following student recruitment and admissions services; enquiry management (for non-UK applicants), admissions service.
Student Recruitment Services
London Universities Purchasing Consortium
Any region
£1,800,000 to £2,400,000
20210407130034-81165
7 April 2021
30 April 2021
5pm
1 September 2021
31 August 2024
Service contract
Open procedure
No
No
The University of Roehampton uses an external provider for the following student recruitment and admissions services; enquiry management (for non-UK applicants), admissions service encompassing the creation and management of an online application form and an agreed review process for applications received (for all non-EU applicants and for EU/UK postgraduate applicants) and conversion management (for all applicants). The University processes in the region 17,000 – 18,000 appliacnts per year and processes enquiries by phone, e-mail and live chat.
The University of Roehampton seeks to appoint a provider who can sustain this valuable and user-friendly service, both to customers and the University’s internal and external stakeholders. To underpin these services, the provider would be expected to be able to evidence robust, secure and innovative technology solutions, including sophisticated reporting, accessible from the client-side. The provider should have a demonstrable record of service level improvement and innovation and are required to assist in the University’s on-going recruitment and marketing strategies, helping to maximise the number of enquiries, applications and enrolling students in an increasingly competitive market environment.
Follow the instructions given in the description or the more information section.
Jack Tough
Grove House
Roehampton Lane
London
SW15 5PJ
ENG