Tender for Telecare Call Monitoring Platform
Technical platform to facilitate the 24/7 call monitoring operation for existing and new users of the Telecare/Carelink service.
United Kingdom-Wolverhampton: IT services: consulting, software development, Internet and support
2016/S 162-293136
Contract notice
Services
Directive 2004/18/EC
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
Wolverhampton City Council
Civic Centre, St Peters Square
For the attention of: Allison Robertson
WV1 1RL Wolverhampton
United Kingdom
E-mail: allison.robertson@wolverhampton.gov.uk
Internet address(es):
General address of the contracting authority: http://www.wolverhampton.gov.uk
Address of the buyer profile: http://www.wolverhampton.gov.uk
Electronic access to information: http://www.wolverhamptontenders.com
Electronic submission of tenders and requests to participate: http://www.wolverhamptontenders.com
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from:The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Type of the contracting authority
I.3)Main activity
I.4)Contract award on behalf of other contracting authorities
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 7: Computer and related services
NUTS code UKG3
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.5)Short description of the contract or purchase(s)
WCC is progressing an ambitious development of its services in line with the Care Act policy drivers. The objective will be to intervene and support people earlier, reduce, defer and delay the need for more intensive support to help people be as independent as possible.
Technology is increasingly being used to support individuals and carers at the heart of care and support delivery, across all client groups and care settings. An enhanced Telecare offer would build confidence for individuals and carers when returning home.
The expansion of the Better Care Technology offer is an integral part of the city’s ‘Promoting Independence policy’ and the ‘Home First Approach’ to support people to remain independent within their own home and community, with an objective to increase those benefitting from the service, currently c.4800 connections across the city, by an additional 3 000 new users by end of 2018.
The new model will provide one single offer to the wider public with the introduction of pro-active outbound calling to support individuals according to specific needs and to promote health and well-being messages and campaigns. This is a key requirement from the software solution provider which will build on the existing call handling system and support the delivery of an enhanced offer focusing on outcomes. WCC requires a technical platform that is aligned with the WCC’s ICT Strategy of adopting Cloud Hosted Solutions.
II.1.6)Common procurement vocabulary (CPV)
72000000, 48000000, 32000000
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.8)Lots
II.1.9)Information about variants
II.2.1)Total quantity or scope:
WCC is progressing an ambitious development of its services in line with the Care Act policy drivers. The objective will be to intervene and support people earlier, reduce, defer and delay the need for more intensive support to help people be as independent as possible.
Technology is increasingly being used to support individuals and carers at the heart of care and support delivery, across all client groups and care settings. An enhanced Telecare offer would build confidence for individuals and carers when returning home.
The expansion of the Better Care Technology offer is an integral part of the city’s ‘Promoting Independence policy’ and the ‘Home First Approach’ to support people to remain independent within their own home and community, with an objective to increase those benefitting from the service, currently c.4800 connections across the city, by an additional 3 000 new users by end of 2018.
The new model will provide one single offer to the wider public with the introduction of pro-active outbound calling to support individuals according to specific needs and to promote health and well-being messages and campaigns. This is a key requirement from the software solution provider which will build on the existing call handling system and support the delivery of an enhanced offer focusing on outcomes. WCC requires a technical platform that is aligned with the WCC’s ICT Strategy of adopting Cloud Hosted Solutions.
Estimated value excluding VAT:
Range: between 150 000 and 250 000 GBP
II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion
Section III: Legal, economic, financial and technical information
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
Minimum level(s) of standards possibly required: As set out in the Procurement Documents.
III.2.3)Technical capacity
As set out in the Procurement Documents.
Minimum level(s) of standards possibly required:
As set out in the Procurement Documents.
Section IV: Procedure
IV.1.1)Type of procedure
IV.2.1)Award criteria
IV.2.2)Information about electronic auction
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
Prior information notice
Notice number in the OJEU: 2016/S 126-226522 of 2.7.2016
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
Section VI: Complementary information
VI.1)Information about recurrence
Estimated timing for further notices to be published: 60 months.
VI.2)Information about European Union funds
VI.3)Additional information
Interest in this tender opportunity should be expressed via the Council’s tendering portal www.wolverhamptontenders.com. The Council reserves the right to cancel the procurement and not to proceed with the Contract. The Council also reserves the right not to award a Contract or to award a contract for parts or part of the services only. The Council will not, under any circumstances, reimburse any expense incurred by contractors in preparing their tender submissions. Under this procurement the contractor is required to actively participate in the economic and social regeneration of the locality of and surrounding the place of delivery for the procurement. Accordingly, contract performance conditions may relate in particular to social and environmental considerations.
VI.4.1)Body responsible for appeal procedures
Director of Governance
Wolverhampton City Council, Civic Centre, St Peters Square
WV1 1RL Wolverhampton
United Kingdom
E-mail: legal.support@wolverhampton.gov.uk
VI.4.2)Lodging of appeals
VI.5)Date of dispatch of this notice:
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