Tender for Telephone Referral Messaging Service

Tender for Telephone Referral Messaging Service

The service is needed to centrally collate, monitor, and direct messages and referrals appropriately according to their urgency.

UK-Birmingham: Telecommunications services

2013/S 124-213215

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Birmingham Community Healthcare National Health Service Trust
1st Floor, 3 Priestley Wharf, Holt Street, Birmingham Science Park, Aston
Contact point(s): Procurement Consultant.
For the attention of: Samm Parker
B7 4BN Birmingham
UNITED KINGDOM
Telephone: +44 7811152133
E-mail: tenders@bhamcommunity.nhs.uk

Internet address(es):

General address of the contracting authority: http://www.bhamcommunity.nhs.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law
I.3)Main activity

Health
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

Telephone Referral Messaging Service
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
NUTS code
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

One of key services Birmingham Community Healthcare NHS Trust (BCHC) provides is a 24 hour, 365 days a year single point of access for health professionals and the general public to direct messages and referrals to the BCHC Integrated Multidisciplinary Community Teams (IMTs). A message is where a patient or health professional has some information they need to get to a member of the IMT, but not a new patient. A referral is where the caller wishes to refer a new patient to the service, or a previous patient re-referring themselves. The IMTs consist of District Nurses, Case Managers and associated therapies (Occupational Therapy and Physiotherapy), as well as a wider “virtual team” of specialist and link clinicians. Referrals and messages come into the service from General Practitioners (GPs), Acute Hospital providers, Social Workers, Ambulance Services, voluntary sector, other healthcare professionals, patients and members of the general public. The service is needed to centrally collate, monitor, and direct messages and referrals appropriately according to their urgency.
II.1.6)Common procurement vocabulary (CPV)

64200000

II.1.7)Information about Government Procurement Agreement (GPA)
II.1.8)Lots

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

Estimated value excluding VAT:
Range: between 80 000 and 105 000 GBP
II.2.2)Information about options

Options: no
II.2.3)Information about renewals

This contract is subject to renewal: yes
Number of possible renewals: 2
II.3)Duration of the contract or time limit for completion

Duration in months: 36 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Restricted
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged number of operators: 1
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

BCHC-12-0014
IV.3.2)Previous publication(s) concerning the same contract

no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 2.8.2013 – 12:00
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

2.8.2013 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

13.8.2013
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:26.6.2013