Tender for Telephony and Contact Centre Solution

Telephony and Contact Centre solution which includes Call Recording, Call Reporting and integration to Microsoft Exchange.

United Kingdom-Manchester: Telecommunications system

2016/S 142-256730

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Mosscare Housing Group
101 Great Western Street, Moss Side
Manchester
M14 4AA
United Kingdom
Contact person: Chris Shaw
E-mail: chris.shaw@shawc.co.uk
NUTS code: UKD3

Internet address(es):Main address: http://www.mosscare.org.uk

Address of the buyer profile: http://www.shawc.co.uk

I.2)Joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=211711978

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be submitted electronically via: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=211711978

Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Housing and community amenities

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Telephony and Contact Centre Solution.

II.1.2)Main CPV code

32524000

II.1.3)Type of contract

Services

II.1.4)Short description:

The provision of a Telephony and Contact Centre solution which includes Call Recording, Call Reporting and integration to Microsoft Exchange.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no

II.2)Description

II.2.1)Title:

II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKD3

Main site or place of performance:

Greater Manchester.

II.2.4)Description of the procurement:

Provision of a Telephony and Contact Centre including Call Recording and Integration to Microsoft Exchange.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60

This contract is subject to renewal: yes

Description of renewals:

The contract will run for 36 months with a renewal (subject to approval) for a further 24 months.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents

III.1.5)Information about reserved contracts

III.2)Conditions related to the contract

III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no

IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 30/08/2016

Local time: 09:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 30/08/2016

Local time: 09:00

Place:

101 Great Western Street, Moss Side, Manchester, M14 4AA.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

VI.3)Additional information:

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

To view this notice, please click here:

https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=211711978

GO Reference: GO-2016724-PRO-8525391.

VI.4)Procedures for review

VI.4.1)Review body

Mosscare Housing Group
101 Great Western Street, Moss Side
Manchester
M14 4AA
United Kingdom

VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

24/07/2016

Unified Communications Contract Lancaster