Tender for Telephony and Contact Centre Solution
Telephony and Contact Centre solution which includes Call Recording, Call Reporting and integration to Microsoft Exchange.
United Kingdom-Manchester: Telecommunications system
2016/S 142-256730
Contract notice
Services
Directive 2014/24/EU
Section I: Contracting authority
I.1)Name and addresses
101 Great Western Street, Moss Side
Manchester
M14 4AA
United Kingdom
Contact person: Chris Shaw
E-mail: chris.shaw@shawc.co.uk
NUTS code: UKD3
Internet address(es):Main address: http://www.mosscare.org.uk
Address of the buyer profile: http://www.shawc.co.uk
I.3)Communication
I.4)Type of the contracting authority
I.5)Main activity
Section II: Object
II.1.1)Title:
Telephony and Contact Centre Solution.
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:
The provision of a Telephony and Contact Centre solution which includes Call Recording, Call Reporting and integration to Microsoft Exchange.
II.1.6)Information about lots
II.2.3)Place of performance
Greater Manchester.
II.2.4)Description of the procurement:
Provision of a Telephony and Contact Centre including Call Recording and Integration to Microsoft Exchange.
II.2.5)Award criteria
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
The contract will run for 36 months with a renewal (subject to approval) for a further 24 months.
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.7)Conditions for opening of tenders
101 Great Western Street, Moss Side, Manchester, M14 4AA.
Section VI: Complementary information
VI.1)Information about recurrence
VI.3)Additional information:
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=211711978
GO Reference: GO-2016724-PRO-8525391.
VI.4.1)Review body
101 Great Western Street, Moss Side
Manchester
M14 4AA
United Kingdom
VI.5)Date of dispatch of this notice:
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