Tender for Voice Over IP Unified Communications Solution

Tender for Voice Over IP Unified Communications Solution

Invitation to Tender for the Provision of a Voice Over IP Solution with Unified Communications and a Switchboard Solution.

United Kingdom-North Shields: Telecommunications services

2020/S 049-117516

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: Northumbria Healthcare Facilities Management Ltd
Postal address: Northumbria House, Unit 7/8 Silver Fox Way Cobalt Business Park
Town: North Shields
NUTS code: UKC
Postal code: NE27 0QJ
Country: United Kingdom
Contact person: Mrs Deborah Beckwith
E-mail: deborah.beckwith@northumberland.gov.uk
Telephone: +44 1670620147
Internet address(es):Main address: https://www.northumbria.nhs.uk

Address of the buyer profile: https://www.northumbria.nhs.uk

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: www.procontract.due-north.com
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: www.procontract.due-north.com

I.4)Type of the contracting authority

Other type: NHS Foundation Trust

I.5)Main activity

Health

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Invitation to Tender for the Provision of a Voice Over IP Solution with Unified Communications and a Switchboard Solution

Reference number: DN454171

II.1.2)Main CPV code

64200000

II.1.3)Type of contract

Services

II.1.4)Short description:

The customer is looking for a unified communications solution with the goal of enhancing communication, collaboration and productivity. It is intended that a unified communications solution will support seamless communication across integrated devices. It is expected that the solution will also provide a robust critical communications solution which will support high priority alert and alarm notifications with patient information.

The customer also requires a switchboard facility to manage and maintain all inbound calls to the trust.

This procurement will incorporate 2 lots:

Lot 1: Voice over IP (VoIP) Unified Communications Solution including high priority alert and alarm notifications,

Lot 2: Switchboard.

II.1.5)Estimated total value

Value excluding VAT: 2 250 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: yes
Tenders may be submitted for all lots
The contracting authority reserves the right to award contracts combining the following lots or groups of lots:

One lot

Both lots to a single supplier.

II.2)Description

II.2.1)Title:

Lot 1: Voice Over IP Unified Communications Solution including High Priority Alert and Alarm Notifications

Lot No: 1

II.2.2)Additional CPV code(s)

32500000

II.2.3)Place of performance

NUTS code: UKC

II.2.4)Description of the procurement:

The customer requires a solution to replace its existing incumbent telephony system with a robust single VoIP solution across Northumbria Healthcare NHS Foundation Trust sites. The customer welcomes bids which will provide an on-premise and/or hybrid unified telecommunications solution. It is understood that an on-premise solution will result in the installation of telephony at two main data centre sites for resiliency and business continuity purposes, North Tyneside General Hospital and Northumbria Specialist Emergency Care Hospital.

The customer is looking for a robust critical communication solution which will support high priority alert and alarm notifications with patient information currently being operated via pagers.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Quality / Weighting: 70 %
Price – Weighting: 30 %
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

Submissions will be accepted for both the on-premise and/or hybrid solution, a supplier can submit a response for both the on-premise solution and the hybrid solution should they have both options available. Each response will be evaluated individually.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Lot 2: Switchboard

Lot No: 2

II.2.2)Additional CPV code(s)

32540000

II.2.3)Place of performance

NUTS code: UKC

II.2.4)Description of the procurement:

The customer requires a switchboard facility to manage and maintain all inbound calls to the customer including call transfer, call logging/reporting and monitoring of calls.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Quality / Weighting: 70 %
Price – Weighting: 30 %
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 17/04/2020
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 17/04/2020
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Official name: Northumbria Healthcare NHS Foundation Trust
Town: Newcastle upon Tyne
Country: United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

06/03/2020