Tender for Whistleblowing Hotline and Associated Services

Tender for Whistleblowing Hotline and Associated Services

The council requires a service provider to provide a (multi channel) whistleblowing hotline and associated services.

United Kingdom-Edinburgh: Call centre

2019/S 227-557191

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: The City of Edinburgh Council
Postal address: Waverley Court, 4 East Market Street
Town: Edinburgh
NUTS code: UKM75
Postal code: EH8 8BG
Country: United Kingdom
E-mail: anna.penman@edinburgh.gov.uk
Telephone: +44 1314693771
I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/login.html
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/login.html

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Whistleblowing Hotline and Associated Services

Reference number: CT0567

II.1.2)Main CPV code

79512000

II.1.3)Type of contract

Services

II.1.4)Short description:

The Council requires a service provider to provide a (multi channel) whistleblowing hotline and associated services. The Whistleblowing Hotline allows the Council’s employees to raise concerns about wrongdoing and malpractice in the workplace to an independent third party, in line with the Council’s Whistleblowing Policy. The service provider is required to identify whistleblowing issues, investigate issues and report on issues.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

79720000
79411000

II.2.3)Place of performance

NUTS code: UKM75
Main site or place of performance:

Edinburgh.

II.2.4)Description of the procurement:

The aim of this procurement is to create a contract for the delivery of whistleblowing hotline and associated services. The service provider will undertake disclosure assessment and reporting, make management action recommendations, provide a comprehensive investigative service (including scoping/planning, interviewing, recording/transcription, written updates/reports, verbal updates/reports, referral to third parties if required) and provide advice and oversight.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Implementation plan / Weighting: 12.5
Quality criterion – Name: Team composition / Weighting: 10
Quality criterion – Name: Approach / Weighting: 17.5
Quality criterion – Name: Complex disclosure management / Weighting: 17.5
Quality criterion – Name: Management information and reporting requirements A) / Weighting: 7
Quality criterion – Name: Management information and reporting requirements B) / Weighting: 3
Quality criterion – Name: Promotion and professional development / Weighting: 7.5
Quality criterion – Name: Exit management plan / Weighting: 15
Quality criterion – Name: Fair working practices / Weighting: 5
Quality criterion – Name: Community benefits / Weighting: 5
Price – Weighting: 40
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 12/05/2020
End: 11/05/2023
This contract is subject to renewal: yes
Description of renewals:

The option to extend for a further 12 + 12 months at the sole discretion of the Council.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

There are no statements or questions within Section A.

III.1.2)Economic and financial standing

List and brief description of selection criteria:

As part of ongoing review the tenderer will be reviewed and scored on their economic and financial standing orders as detailed below.

At 4B1.1 — Yearly turnover — tenderers are required to have a minimum ‘general’ annual turnover of 70 000 GBP for each of the last 2 financial years. Where a tenderer does not have an annual turnover of this value, the Council may exclude the tenderer from the competition or may apply discretion seeking supporting evidence to determine the tenderer’s suitability to proceed in the competition.

At 4B.4 — Financial ratios — the acceptable range for each financial ratio is greater than 1.10 for the last 2 financial years. Where a tenderer’s current ratio is less than the acceptable value, the Council may exclude the tenderer from the competition or may apply discretion seeking supporting evidence to determine the tenderer’s suitability to proceed in the competition.

The formula for calculating a tenderer’s current ratio is current assets divided by current liabilities.

Bidders must be able to provide upon request, their 2 most recent sets of audited annual accounts, including profit and loss information and the current ratio for each of the 2 financial years.

Minimum level(s) of standards possibly required:

It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commence of any subsequently awarded contract, the types and levels of insurance indicated below:

4B.5.1a professional indemnity insurance = 5 000 000 GBP;

4B.5.1b employer’s (compulsory) liability insurance = 5 000 000 GBP;

4B.5.2 public liability insurance = 10 000 000 GBP.

III.1.3)Technical and professional ability

List and brief description of selection criteria:

There are no statement and questions used in Section C.

III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 07/01/2020
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 07/01/2020
Local time: 12:30
Place:

Waverley Court, Edinburgh.

Information about authorised persons and opening procedure:

Two authorised personnel will open the tender returns at the specified time.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published:

2024.

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

Economic operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.

The buyer is using PCS-Tender to conduct this ITT exercise. The project code is 14395

For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343

Community benefits are included in this requirement. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2361

A summary of the expected community benefits has been provided as follows:

The type and level of benefits will be in direct relation to the value of the contract and the contractor will be asked to submit a community benefits response indicating the types of community benefits they will deliver as part of the tender evaluation process.

(SC Ref:605228)

VI.4)Procedures for review

VI.4.1)Review body

Official name: The City of Edinburgh Council
Postal address: Waverley Court, 4 East Market Street
Town: Edinburgh
Postal code: EH8 8BG
Country: United Kingdom
Telephone: +44 1314693922Internet address: http://www.edinburgh.gov.uk
VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

A tenderer that suffers loss as a result of a breach of duty under the Public Contracts (Scotland) Regulations 2015 may bring proceedings in the Sheriff Court or the Court of Session. The City of Edinburgh Council (the Council) will have a minimum standstill period of 10 days before awarding the contract. The communication of the award decision notice will be sent by fax or email to all tenderers with the standstill period commencing on the next day. If proceedings are started in the Sheriff Court or the Court of Session against the Council in respect of the decision to award the contract within the standstill period then the Council is prevented from awarding the contract. Post contract award the Sheriff Court or the Court of Session may:

1) Award damages provided proceedings are brought within 3 months from the date when the grounds for the bringing of the proceedings first arose;

2) Be entitled to issue an ineffectiveness order or impose a financial penalty on the Council. A claim for an ineffectiveness order must be made within 30 days of the contract award notice being published in the OJEU or within 30 days of the date those who expressed an interest in or otherwise bid for the contract were informed of the conclusion of the contract or in any other case within 6 months from the date on which the contract was entered into.

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

20/11/2019