Tender for Workforce Management Solution

Tender for Workforce Management Solution

MAG Airport Ltd are looking to procure a new workforce management solution that will provide demand forecasting for a number of operational areas.

United Kingdom-Manchester: Time accounting or human resources software package

2019/S 075-179507

Contract notice – utilities

Services

Legal Basis:

Directive 2014/25/EU

Section I: Contracting entity

I.1)Name and addresses

MAG Airport Ltd
Olympic House, Manchester Airport
Manchester
CM24 1QW
United Kingdom
Contact person: Andy Hayes
Telephone: +44 7711559927
E-mail: andy_hayes@stanstedairport.com
NUTS code: UKD33
Internet address(es):Main address: https://www.magairports.com/

I.2)Information about joint procurement

I.3)Communication

Access to the procurement documents is restricted. Further information can be obtained at: https://esourcing.waxdigital.co.uk/MAG/SignIn.aspx
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://esourcing.waxdigital.co.uk/MAG/SignIn.aspx

I.6)Main activity

Airport-related activities

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

ID1239 Workforce Management Solution

Reference number: ID1239

II.1.2)Main CPV code

48450000

II.1.3)Type of contract

Services

II.1.4)Short description:

MAG Airport Ltd are looking to procure a new workforce management solution that will provide demand forecasting for a number of operational areas, forecast guest presentation at various touchpoints and provide a real time automated flow.

the solution should be able to incorporate real time passenger dwell times with demand forecasting and cater effectively for annualised hours rostering.

II.1.5)Estimated total value

Value excluding VAT: 10 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: yes
Tenders may be submitted for all lots
Maximum number of lots that may be awarded to one tenderer: 2
The contracting authority reserves the right to award contracts combining the following lots or groups of lots:

Lots 1 and 2.

II.2)Description

II.2.1)Title:

Forecasting and Demand Conversion

Lot No: 1

II.2.2)Additional CPV code(s)

48330000

II.2.3)Place of performance

NUTS code: UKD33
Main site or place of performance:

Stansted, Manchester and East Midlands Airport.

II.2.4)Description of the procurement:

A forecasting module is required to produce accurate demand forecasts at various touchpoints across the Airport. The solution is expected to combine real time flight schedules with historical and real time data on passenger loadings, airline bookings, market trends, passenger turn up flows using AMD, body scanners, bar code scanners and various Measuring tools etc. and BI. The output of this will provide future demand flows for intra-day, short and long term planning with accuracy at a granular level, for Operational touchpoints including but not limited to the following areas:

— departures,

— arrivals,

— fast track,

— PRM,

— car parks,

— forecast for each passenger touchpoint where MAG staff are deployed. A Demand conversion module is required to import the demand expectation, an output of the demand forecasting module and overlay flow capacity of processes to be performed within each touchpoint area. The output of demand conversion is expected to show the requirement of manpower and assets required to meet the forecasted demand and fixed demand positions to a granular level across a day or a longer period, for example a season or year.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 5 000 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 120
This contract is subject to renewal: yes
Description of renewals:

The contract will be for an initial 5-year period with the option to extend for 5 x 1 year periods.

II.2.9)Information about the limits on the number of candidates to be invited

Maximum number: 5

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Interested parties are asked to firstly register on Manchester Airport Group’s e-tendering system on the Link:

https://esourcing.waxdigital.co.uk/MAG.

Once you have registered, please contact Andy Hayes on andy_hayes@stanstedairport.com and advise that you have registered. You will then be given access via the e-tendering portal to get access to the tender documentation.

II.2)Description

II.2.1)Title:

Rostering and Self Service

Lot No: 2

II.2.2)Additional CPV code(s)

48450000

II.2.3)Place of performance

NUTS code: UKD33
Main site or place of performance:

Stansted, Manchester and East Midlands Airports.

II.2.4)Description of the procurement:

The solution must create fixed-patterned and variable rosters to provide a supply which covers the demand, determined in the most efficient manner possible. This will include employee skills matching and qualifications and will summarise the output in a graphical format. The solution must determine the optimal number of staff for each type of roster but also allow the user to configure the number of colleagues on a roster. The fixed rosters must be considered prior to determining the variable roster pattern. The solution must have the capability to recommend optimal fixed-patterned rosters based on a configurable number of weekly working hours. When determining the supply of labour, breaks, forecasted absence, forecasted annual leave and training must be considered.

It is necessary to provide a summary of the hours allocated on a weekly, monthly and annualised basis by contract type, and a breakdown of operational and non-operational spend allocation. This is to support Budget creation and changes to the forecast. It must also encompass all elements of annual leave and shift swap administration including threshold settings and determining whether a leave or shift swap request meets the acceptance criteria. The system must also determine if overtime is required and issue to colleagues in the most cost-effective manner.

A self-service module is required to provide a front-end user interface to employees providing visibility of their roster and enabling online booking of annual leave, mutually agreed shift swaps and overtime. The solution is expected to automate acceptance of leave and shift swaps based on employee criteria, quotas, leave entitlement, mutual acceptance of shift swaps, payroll. This module is expected to be intricately connected to the Rostering Module. The solution is expected to provide functionality on the following, Starters and leavers, requests, annual leave, training, shift visibility.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 5 000 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 120
This contract is subject to renewal: yes
Description of renewals:

The contract will be for an initial 5-year period with the option to extend for 5 x 1 year periods.

II.2.9)Information about the limits on the number of candidates to be invited

Maximum number: 5

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Interested parties are asked to firstly register on Manchester Airport Group’s e-tendering system on the Link:

https://esourcing.waxdigital.co.uk/MAG.

Once you have registered, please contact Andy Hayes on andy_hayes@stanstedairport.com and advise that you have registered. You will then be given access via the e-tendering portal to get access to the tender documentation.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.4)Objective rules and criteria for participation
III.1.5)Information about reserved contracts
III.1.6)Deposits and guarantees required:
III.1.7)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.8)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Negotiated procedure with prior call for competition

IV.1.3)Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
Framework agreement with several operators
Envisaged maximum number of participants to the framework agreement: 2
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 08/05/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 9 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

High Court Royal Court of Justice
Strand
WC2A 2LL
United Kingdom
VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

MAG Airport Ltd will incorporate a standstill period at the point information on the award of the contracts are communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into The Utilities Contracts Regulations provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

12/04/2019