Tender for ICT Infrastructure Technical Support

Tender for ICT Infrastructure Technical Support

Greenfields is seeking a partner to provide 3rd line support and advice for comprehensive telephone and remote support of their business critical IT systems and a number of IT related projects.

United Kingdom-Braintree: Maintenance of information technology equipment

2014/S 086-150534

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Greenfields Community Housing
Greenfields House, Charter Way
Contact point(s): Procurement Manager
For the attention of: Mandy Rose
CM77 8FG Braintree
Telephone: +44 1376332483
E-mail: mandy.rose@greenfieldsch.org.uk
Fax: +44 1376332498

Internet address(es):

General address of the contracting authority: www.GreenfieldsCH.org.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Housing and community amenities

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract


II.1.1)Title attributed to the contract by the contracting authority:

ICT Infrastructure Technical Support

II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 7: Computer and related services

NUTS code UKH3

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Maintenance of information technology equipment. Information technology services. Information technology requirements review services. Greenfields is seeking a partner to provide 3rd line support and advice for comprehensive telephone and remote support of their business critical IT systems and a number of IT related projects

II.1.6)Common procurement vocabulary (CPV)


II.1.7)Information about Government Procurement Agreement (GPA)


This contract is divided into lots: no
II.1.9)Information about variants
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Greenfields is seeking a partner to provide 3rd line support and advice for comprehensive telephone and remote support of their business critical IT systems and a number of IT related projects. This includes but not limited to:
– ICT 3rd line telephone and remote support services including remote investigation and resolution/workaround to ensure continuation of services 7.30 am to 6 pm weekdays
– Monitoring, status change of servers and network infrastructure alerting (emails/SMS) 24/7 to Greenfields ICT Team
– Provide report statistics on a monthly basis of ICT systems and services uptime/performance and disk capacity usage
– Compile a complete inventory of Greenfields network infrastructure
– Monitor and manage firewall on a 24 hour basis and provide Greenfields ICT Services Manager with regular monthly reports
– Responsible for day to day support, maintenance and when required the upgrade of Network infrastructure
– Telephony system (we are currently in contract with a provider therefore this service will not be required from the successful partner until April 2015)
– IT Projects, which may include but not limited to, DR/backup.replication, Two factor authentication, Cisco Jabba,End of Life Cisco Hardware, Firewall replacement
The contract period will be for 3 year duration with an option to extend for 2 x 12 months.
The partner will be required to fully manage Greenfields software assurance requirements for Callrex,Cisco, VMWare , Zeacom and Citrix. We do not have a licensing partner and therefore only require our partner to validate and renew.
The partner will provide a fully project managed installation service for all new or upgraded equipment, software and services as and when required. The full scope of works and acceptance criteria for the project, defined roles and responsibilities, identifying any pre requisites will be discussed and agreed by both parties prior to implementation.
The partner will be expected to create a close working relationship with Greenfields ICT Services assisting with the reporting of security incidents and investigatory as may be required. i.e.
– Advise and recommend on virtual/network infrastructure improvements.
– Perform and document a vulnerability assessment by performing an annual network penetration test.
– Provide on an annual basis an ‘end of life’ equipment list inc costs to replace.
II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure


IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 5: and maximum number 8
Objective criteria for choosing the limited number of candidates: As stated in the PQQ document.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 30.5.2014 – 12:00
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

2.6.2014 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds

VI.3)Additional information

Please express your interest to mandy.rose@GreenfieldsCH.org.uk quoting GREEN0267 so that a PQQ can be despatched. Completed PQQ’s in hard copy must be delivered to Greenfields by the closing date of noon 2nd June 2014.

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.
To view this notice, please click here:


GO Reference: GO-2014428-PRO-5634518.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice: