Tender for Library Management System
The University of Surrey is looking to replace the diverse systems and technologies that are currently used to support Library services.
United Kingdom-Guildford: Library management system
Section I: Contracting authority
University of Surrey
Contact point(s): https://in-tendhost.co.uk/universityofsurrey/aspx/Home
GU2 7XH Guildford
General address of the contracting authority: https://in-tendhost.co.uk/universityofsurrey
Address of the buyer profile: https://in-tendhost.co.uk/universityofsurrey
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
Section II: Object of the contract
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Guildford, Surrey, UK.
NUTS code UKJ23
The new system will provide complete support to the full collection management lifecycle; selection, trial, negotiations and contract management, acquisition, making available, managing access and associated charges , supplier performance and internal KPIs, preservation and withdrawal of materials owned, created or licenced by the Library.
The system will also be expected to be able to handle ILL, Document Delivery and micro-payment access to material not already available in our existing collections or contracts. A strong analytics and reporting functionality is also expected. The core principle of the systems infrastructure will be maximum automation of the collection management function combined with effective self-service for the end-users.
We are seeking a solution from a single supplier who will provide both support and an ongoing, integrated development path for the system. We are an evolving Library service and are looking for an Agile approach to technological development and deployment. While we want to build an ongoing relationship with the successful supplier, the cost effectiveness of the solution is also a factor.
It is imperative that the system offers modern SOA integration APIs and data manipulation capabilities. Suppliers must be able to demonstrate the ability to transmit and receive information from a variety of on and off-premise services using appropriate open standards. The Library uses self-circulation services provided by 3M and any solution must fully integrate RFID and self-service options for all customer requirements.
The Library has 60 staff and supports just over 14,000 FTE students, researchers and professional staff 24/7/365. Any solution must be able to robustly deal with the peak periods of activities associated with working in the academic environment. Evidence of the high availability architecture employed will be required as part of any tender. The support from the supplier must also reflect the understanding that service disruption must be minimised, and if there are issues technical support from the supplier must also be provided out of core hours.
IT Services closely follow ITIL best practice around operational procedures, the successful supplier would have to ensure that their professional and support services are also following industry best practice approaches.
We are currently seeking funding for this project with the intention of having the new infrastructure in place by September 2015.
The key business drivers for this requirement are:
— Improved, efficient and effective management of digital and e-resources.
— Optimisation of information expenditure based on appropriate management information.
— Enhanced user experience through a fully integrated approach to discoverability and delivery.
— Reduced total cost of ownership (across systems, staffing and related units across the institution due to integrations)
— Service availability, sustainability, security and resilience.
— Continuous process review and improvement utilising modern technologies.
Section III: Legal, economic, financial and technical information
Description of particular conditions: As per PQQ and tender documentation.
Minimum level(s) of standards possibly required: As per PQQ.
As per PQQ.
Minimum level(s) of standards possibly required:
As per PQQ.
Section IV: Procedure
Objective criteria for choosing the limited number of candidates: As per PQQ.
Payable documents: no
Section VI: Complementary information
In order to participate, respondents must first register on the University”s eTendering system: https://in-tendhost.co.uk/universityofsurrey/aspx/Home.
VI.5)Date of dispatch of this notice:24.3.2014