Tender for Personal Storage and Endpoint Backup Solutions
The Personal Storage and Endpoint Backup solutions form part of an overall programme to improve efficiency and effectiveness of the University.
United Kingdom-Guildford: Data-processing services
2013/S 213-370458
Contract notice
Services
Directive 2004/18/EC
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
University of Surrey
Senate House
Contact point(s): https://in-tendhost.co.uk/universityofsurrey/aspx/Home
For the attention of: Peter Finch
GU2 7XH Guildford
UNITED KINGDOM
E-mail: p.finch@surrey.ac.uk
Internet address(es):
General address of the contracting authority: https://in-tendhost.co.uk/universityofsurrey
Address of the buyer profile: https://in-tendhost.co.uk/universityofsurrey
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Type of the contracting authority
Body governed by public law
I.3)Main activity
Education
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no
Section II: Object of the contract
II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:
Personal Storage and Endpoint Backup Solutions.
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Guildford, UK.
NUTS code UKJ23
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Guildford, UK.
NUTS code UKJ23
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)
The Personal Storage and Endpoint Backup solutions form part of an overall programme to improve efficiency and effectiveness of the University. To achieve this, a core set of shared use-cases was developed, validated against requirements and mapped into a set of University-wide storage services.
Part of this programme is to deliver Individual storage as a service. This will typically cover small unstructured data use-cases such as coursework, PDPs, private and personal materials, individual research materials, individual outputs, work-in-progress, lecture materials and course development, student coursework and submissions, management reports. We have split this Individual storage service into 2 lots which, together, must deliver a safe, secure and efficient storage service to our users.
Lot 1 – Personal Storage
An approach combining on-device storage with Cloud synchronisation across devices. Solutions will cater for the secure management and sharing of potentially sensitive or valuable data and should be designed to satisfy all in-scope end-user requirements. Tool-chain selection includes a Cloud storage service, full-disk encryption (for laptops) and client key encryption of cloud-bound data. Cloud data is expected to be accessible from any platform.
Storage and delivery options for Personal Storage can be either off-site (Cloud-based), on-site or a hybrid with flexibility to satisfy cost, capacity and security constraints.
The Personal Storage solution is service is likely to comprise of 2 sub-lots:
Lot 1(a) – Cloud Synchronised Storage
High-Level requirements
— Ability to access data from anywhere via any platform
— Cloud-synchronised storage
— Instantly / on-demand scalable per user
— Relatively low cost
— Regulatory compliance (legal hold, e-discovery, federated search)
— Data analytics, reporting and alerting
Lot 1(b) – Encryption Layer
High-Level requirements
— Local device encryption
— File and Folder sharing on a 1-2-1 or 1-2-many basis
The University anticipates that Personal Storage will be deployed to staff and students, approximately 15,000 users with an average of 10GB storage per user. Covering locally generated user data (not O/S or installed application binaries and data).
Lot 2 – Endpoint Back-up and Data Archive
Targeting the Individual level above, a continuous local-disk backup service is needed for staff and postgraduate students offering fine-grained recovery options (e.g. one or more files from any point in time). To provide recoverability for all data located on one or more computer devices. Must have the ability to retain a permanent or policy-constrained archive of data removed locally and have enterprise-level controls.
Storage and delivery options for Endpoint backup can be either off-site (Cloud-based), on-site or a hybrid with flexibility to satisfy cost, capacity and security constraints.
High level requirements
— Full recoverability for End-user storage
— Global De-duplication
— Enterprise and client-key encryption of cloud-bound data (Data Security)
— Enterprise-level control
— Data loss prevention
— Regulatory compliance
— Self-Service Data recovery
— Data analytics, reporting and alerting
The University anticipates that Endpoint backup will be deployed for up to 2,300 staff and 1,800 post-graduate students (Research) covering locally generated user data (not O/S or installed application binaries and data). The service will be expected to provide data protection and archiving for at least one laptop or desktop per individual.
Mobile Device backup is out of scope for this project.
Part of this programme is to deliver Individual storage as a service. This will typically cover small unstructured data use-cases such as coursework, PDPs, private and personal materials, individual research materials, individual outputs, work-in-progress, lecture materials and course development, student coursework and submissions, management reports. We have split this Individual storage service into 2 lots which, together, must deliver a safe, secure and efficient storage service to our users.
Lot 1 – Personal Storage
An approach combining on-device storage with Cloud synchronisation across devices. Solutions will cater for the secure management and sharing of potentially sensitive or valuable data and should be designed to satisfy all in-scope end-user requirements. Tool-chain selection includes a Cloud storage service, full-disk encryption (for laptops) and client key encryption of cloud-bound data. Cloud data is expected to be accessible from any platform.
Storage and delivery options for Personal Storage can be either off-site (Cloud-based), on-site or a hybrid with flexibility to satisfy cost, capacity and security constraints.
The Personal Storage solution is service is likely to comprise of 2 sub-lots:
Lot 1(a) – Cloud Synchronised Storage
High-Level requirements
— Ability to access data from anywhere via any platform
— Cloud-synchronised storage
— Instantly / on-demand scalable per user
— Relatively low cost
— Regulatory compliance (legal hold, e-discovery, federated search)
— Data analytics, reporting and alerting
Lot 1(b) – Encryption Layer
High-Level requirements
— Local device encryption
— File and Folder sharing on a 1-2-1 or 1-2-many basis
The University anticipates that Personal Storage will be deployed to staff and students, approximately 15,000 users with an average of 10GB storage per user. Covering locally generated user data (not O/S or installed application binaries and data).
Lot 2 – Endpoint Back-up and Data Archive
Targeting the Individual level above, a continuous local-disk backup service is needed for staff and postgraduate students offering fine-grained recovery options (e.g. one or more files from any point in time). To provide recoverability for all data located on one or more computer devices. Must have the ability to retain a permanent or policy-constrained archive of data removed locally and have enterprise-level controls.
Storage and delivery options for Endpoint backup can be either off-site (Cloud-based), on-site or a hybrid with flexibility to satisfy cost, capacity and security constraints.
High level requirements
— Full recoverability for End-user storage
— Global De-duplication
— Enterprise and client-key encryption of cloud-bound data (Data Security)
— Enterprise-level control
— Data loss prevention
— Regulatory compliance
— Self-Service Data recovery
— Data analytics, reporting and alerting
The University anticipates that Endpoint backup will be deployed for up to 2,300 staff and 1,800 post-graduate students (Research) covering locally generated user data (not O/S or installed application binaries and data). The service will be expected to provide data protection and archiving for at least one laptop or desktop per individual.
Mobile Device backup is out of scope for this project.
II.1.6)Common procurement vocabulary (CPV)
72310000, 72317000
II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): no
II.1.8)Lots
This contract is divided into lots: yes
Tenders may be submitted for one or more lots
Tenders may be submitted for one or more lots
II.1.9)Information about variants
Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion
Duration in months: 60 (from the award of the contract)
Section III: Legal, economic, financial and technical information
III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
As per pre-qualification questionnaire (PQQ).
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
As per PQQ.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
As per PQQ.
III.1.4)Other particular conditions
The performance of the contract is subject to particular conditions: yes
Description of particular conditions: As per PQQ and tender documentation.
Description of particular conditions: As per PQQ and tender documentation.
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: As per PQQ.
III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: As per PQQ.
Minimum level(s) of standards possibly required: As per PQQ.
Minimum level(s) of standards possibly required: As per PQQ.
III.2.3)Technical capacity
Information and formalities necessary for evaluating if the requirements are met:
As per PQQ.
Minimum level(s) of standards possibly required:
As per PQQ.
As per PQQ.
Minimum level(s) of standards possibly required:
As per PQQ.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no
Section IV: Procedure
IV.1)Type of procedure
IV.1.1)Type of procedure
Restricted
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
Envisaged number of operators: 5
Objective criteria for choosing the limited number of candidates: As per PQQ.
Objective criteria for choosing the limited number of candidates: As per PQQ.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
309/PF
IV.3.2)Previous publication(s) concerning the same contract
no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
Time limit for receipt of requests for documents or for accessing documents: 2.12.2013
Payable documents: no
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate
2.12.2013
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
In order to participate, respondents must first register on the University’s eTendering portal: https://in-tendhost.co.uk/universityofsurrey/aspx/Home
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)Date of dispatch of this notice:30.10.2013