Tender for Supply of Service Desk Software

Tender for Supply of Service Desk Software

Swansea University is looking to implement a new Service Desk Solution for use at our Singleton Campus, and also the new Bay Campus, which is currently under construction, and due to open in September 2015.

CONTRACT NOTICE – NATIONAL
SUPPLIES

1 Authority Details

1.1

Authority Name and Address


Swansea University

The Purchasing Office, Swansea University, Singleton Park,

Swansea

SA2 8PP

UK

Kath Dunseath

+44 1792295873

+44 1792295874
www.swansea.ac.uk
https://etenderwales.bravosolution.co.uk/web/login.shtml
https://etenderwales.bravosolution.co.uk/web/login.shtml

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

Tender for Supply of Service Desk Software

2.2

Description of the goods or services required

Swansea University is looking to implement a new Service Desk Solution for use at our Singleton Campus, and also the new Bay Campus, which is currently under construction, and due to open in September 2015.

The aim of the project is to replace our existing service desk software, and effectively begin a Greenfield development without any legacy data from our previous service desk instance. The project should be completed by April 2015, prior the student population of the new Bay Campus.

The new service desk will be capable of multi-tenant use, so have the ability not just to be used by our service desk analysts, but by the members of the IT teams of the six academic colleges, and also members of defined administrative teams such as Human Resources

NOTE: The authority is using eTenderwales to carry out this procurement process. Please note this is a separate website and if you are not already registered, registration will be required.

To access eTenderwales, express your interest in this notice and access the tender documentation please visit https://etenderwales.bravosolution.co.uk/web/login.shtml and search for PQQ/ITT code itt_44069 within the appropriate area.

2.3

Notice Coding and Classification

48000000 Software package and information systems
48100000 Industry specific software package
48422000 Software package suites
48517000 IT software package
48900000 Miscellaneous software package and computer systems
72253000 Helpdesk and support services
72253100 Helpdesk services

1017 Bridgend and Neath Port Talbot
1018 Swansea

2.4

Total quantity or scope of tender

The contract shall be for a period of three years (with the option to extend for a further 12 months).

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

Single stage – Any candidate may submit a tender.

4.2

Reference number attributed to the notice by the contracting authority

T08 (15

4.3

Time Limits

a) Time-limit for obtaining documentation

b) Time-limit for receipt of completed tenders
10-10-2014  Time  12:00

c) Estimated award date 28-11-2014

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

(WA Ref:15250)

5.2

Additional Documentation

5.3

Publication date of this notice

19-09-2014