Tender to Deliver Isle of Wight Independent Health Complaints Advocacy Service

Tender to Deliver Isle of Wight Independent Health Complaints Advocacy Service

The provider will deliver services that meet the legal requirements as described in the Health and Social Care Act 2012 and any current or future regulations.

Opportunity Id
DN572347
Title
Isle of Wight Independent Health Complaints Advocacy Service
Categories
85100000-0 – Health services
85300000-2 – Social work and related services
Description

The Isle of Wight Council (“the Authority”) invites Tenders from suitably qualified suppliers (“Potential Suppliers”) for the provision of the Isle of Wight Independent Health Complaints Advocacy Service.

The Health and Social Care Act 2012 transferred the responsibility of commissioning NHS Complaints Advocacy services from Central Government to Local Government. The current contract ends on March 31st 2022. The Isle of Wight Council is looking for an experienced provider who understands the key aspect of the Service is the focus on empowering and supporting individuals to go through the complaints procedures for health services, and to assist them in finding a resolution to their complaint(s) about the care or treatment they received.

The provider will deliver services that meet the legal requirements as described in the Health and Social Care Act 2012 and any current or future regulations. The service will support patients, service users, residents, their family, carer or representative with a complaint or grievance related to any aspect of healthcare, including complaints about poor treatment or service provided through health services in England. The Service will also support individual complaints when they concern health services, supporting the client through the appropriate complaints process(es). This may result in the supporting an individual through to the Local Government Ombudsman or Health Service Ombudsman.

The term of the contract shall be 1st April 2022 until 31st March 2025  with the option to extend for up to a further 24 months at the sole discretion of the Authority.

Region(s) of supply
Isle of Wight
Estimated value
£225,000.00
Keywords
Complaints, Health, Advocacy, Social Care

Key dates

Estimated contract dates

Start date
01/04/2022
End date
31/03/2027

Expression of interest window

From 29/09/2021 15:00 to 26/10/2021 14:00

Login and register interest in this opportunity

New to ProContract?
If you are not currently registered on the ProContract procurement portal, you can complete a simple registration process by clicking the following link – Register free

Contact details

Buyer
Isle of Wight Council
Contact
Claire Sarr
Telephone
01983 821000
Address
County Hall
Newport
Isle of Wight
PO30 1UD