Tender to Supply Housing Management and Finance Software
Supply, implementation and ongoing development and maintenance of a finance system and a housing management system.
United Kingdom-Wooburn Green: Industry specific software package
2020/S 127-312052
Contract notice
Supplies
Directive 2014/24/EU
Section I: Contracting authority
I.1)Name and addresses
Postal address: 1 Glory Park Avenue
Town: Wooburn Green
NUTS code: UKJ SOUTH EAST (ENGLAND)
Postal code: HP10 0DF
Country: United Kingdom
Contact person: Mr Guy Stapleford
E-mail: procurement@paradigmhousing.co.uk
Telephone: +44 1628811705
Address of the buyer profile: http://www.paradigmhousing.co.uk
I.3)Communication
I.4)Type of the contracting authority
I.5)Main activity
Section II: Object
II.1.1)Title:
Housing Management and Finance Software
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:
The authority, Paradigm Housing Group (Paradigm), is advertising a contract opportunity for the supply, implementation and ongoing development and maintenance of a finance system and a housing management system.
This procurement process forms part of a wider programme, its aim is to transform Paradigm’s business and build a foundation to implement and integrate digital technologies. The goal is to gain new data insights and organisational capabilities by transforming operational processes and the customer experience. This will be facilitated by the replacement of our core business system (Frameworks) with a commercial off-the-shelf solution.
The procurement process will be conducted as a ‘Competitive Procedure with Negotiation’ with two separate lots, however potential suppliers will be able to bid for one or both lots.
Paradigm wishes to secure the required technical and system capability from the minimal number of suppliers, ideally a maximum of one for each lot. Suppliers for each lot will be the prime contractor where necessary.
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.1)Title:
Supply, Implementation and Ongoing Development and Maintenance of a Finance System
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
II.2.4)Description of the procurement:
Supply, implementation and ongoing development and maintenance of a finance system covering all aspects of financial management, for example chart of accounts; cashflow management; component accounting; project ledger; budgeting and planning; fixed asset register; management reporting; purchase to pay and, automated links to external agencies such as HMRC and banking providers.
It is envisaged that the finance solution will fully integrate with the housing operations solution (Lot 2).
The successful providers will provide qualified project and technical resource to deliver the solution, including design and deployment, as well as data migration, testing and training.
II.2.5)Award criteria
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
The contract may be extended beyond the initial term every 1 year or 12 months for 5 years.
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
II.2.1)Title:
Supply, Implementation and Ongoing Development and Maintenance of a System Covering all Aspects of Housing Management System
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
II.2.4)Description of the procurement:
Supply, implementation and ongoing development and maintenance of a system covering all aspects of housing operations, for example lettings and allocations; tenancy management, including CRM; revenue management; asset management (strategic, compliance, repairs, servicing, planned maintenance and voids); workforce mobility and, digital capabilities including customer portal, automation and workflow.
It is envisaged that the housing operations solution will fully integrate with the finance solution (lot 1).
The successful providers will provide qualified project and technical resource to deliver the solution, including design and deployment, as well as data migration, testing and training.
II.2.5)Award criteria
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
The contract may be extended beyond the initial term every 1 year or 12 months for 5 years.
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
III.1.3)Technical and professional ability
Paradigm wishes to secure the required technical and system capability from the minimal number of suppliers, ideally a maximum of one for each lot. Suppliers for each lot will be the prime contractor where necessary.
The following considerations will need to form part of any proposed solution:
1) the solution must be client platform agnostic, which means that the solution can run equally well across multiple platforms, as a minimum Windows, Mac, iOS and Android;
2) the ideal is that the finance system and the Housing Management system must be able to behave as a fully integrated system from a user perspective;
3) suppliers should note that the solution implemented is expected to include the functionality of some existing third party components removing the need for a separate interface;
4) paradigm is seeking to reduce the use of spreadsheets and manual interfaces across the business as part of this Change programme. Work is required during the programme delivery to identify all the current manual interfaces and the options for automation;
5) Paradigm Housing Group is seeking to reduce the use of external apps and other third-party software to greatly simplify the application architecture;
6) the system must be cloud and browser based, either SaaS or managed service or equivalent.
This procurement and subsequent transformation programme – described above – is also of such strategic importance to Paradigm that the requirement is to go beyond what could be considered the ‘standard’ customer-supplier relationship model. In short, Paradigm is seeking a business partner that can demonstrate and apply a variety and depth of capabilities, for example:
1) a solution and technical platform to enable Paradigm to exploit current and future technology developments;
2) a clear vision of the future and a roadmap and investment to deliver it;
3) the application of that platform and vision to enable Paradigm to achieve its business benefits from a combination of operational, technical, service and cost synergies;
4) robust controls and self-evident ‘good practice’ covering IT security, quality, project management, innovation around customer service delivery and on-going operations; and
5) the right cultural ‘fit’ in terms of approach and flexibility and responsiveness to evolving requirements during what could be a 10-year relationship.
We are seeking to develop a business architecture model supported by full Business Process Re-engineering. We will therefore endeavour to align the chosen solutions to our business architecture model in order to maximise out delivery capability to our customers. Therefore, we actively welcome suppliers to suggest how they may help ensure the gaps between the business architecture model and their solution design are kept to a minimum and using best-practice approaches.
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.5)Information about negotiation
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.1)Previous publication concerning this procedure
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Section VI: Complementary information
VI.1)Information about recurrence
VI.4.1)Review body
Postal address: 1 Glory Park Avenue
Town: Wooburn Green
Postal code: HP10 0DF
Country: United Kingdom
VI.5)Date of dispatch of this notice: