Tender to Supply Legal Case Management System

Tender to Supply Legal Case Management System

Nplaw is seeking to replace its current case management system.

United Kingdom-Norwich: Industry specific software package

2019/S 167-409006

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Norfolk County Council
Floor 3, County Hall, Martineau Lane
United Kingdom
Contact person: Claire Dawson
E-mail: sourcingteam@norfolk.gov.uk
NUTS code: UKH15
Internet address(es):Main address: www.norfolk.gov.uk

Address of the buyer profile: https://in-tendhost.co.uk/norfolkcc/aspx/Home

I.2)Information about joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at: https://in-tendhost.co.uk/norfolkcc/aspx/Home
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement


Legal Case Management System

Reference number: NCCT41705

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

Norfolk County Council’s public sector shared legal service, nplaw, is seeking to replace its current case management system to a system more suited to its expanding casework and types of work.

II.1.5)Estimated total value

Value excluding VAT: 705 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKH15

II.2.4)Description of the procurement:

nplaw is seeking to replace its current case management system. nplaw currently works for public sector clients but is expanding its client base, diversifying the markets in which it seeks to operate and may in the future transfer the business to an Alternative business structure (ABS) and requires a case management system that can handle both of these work streams, and as such the system chosen will need to be able to record time worked on cases and produce billing reports.

nplaw requires the following features of its legal case management system:

(a) a client portal;

(b) a mobile application for staff working in court or meeting clients;

(c) accounts package — the solution must have a fully integrated accounts package;

(d) a fully integrated case management system;

(e) full integrated workflow with alerts such as SMS and email;

(f) fully integrated COLP and COFA compliance including training records;

(g) the solution must be able to integrate secure email into the outlook package such as CJSM system/service provided and managed by the Ministry of Justice.

In order to express an interest in the tender and access the procurement documents please see Norfolk County Council’s Procurement system at https://in-tendhost.co.uk/norfolkcc

Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles

Once registered you will be able to view the project under the tenders section and express an interest.

If you encounter any difficulties whilst using the system you can contact the support team by phoning +44 8442728810 or emailing support@in-tend.co.uk

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 705 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 192
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

The contract is being let on the basis of 10 years + 6 years in increments. The estimated total value of the contract includes all transition and implementation work and the entire potential 16 year term of the contract.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2019/S 082-195173

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 30/09/2019
Local time: 14:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 30/09/2019
Local time: 14:05

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Norfolk County Council
Martineau Lane, Norwich
United Kingdom

VI.4.2)Body responsible for mediation procedures

Norfolk County Council
Martineau Lane, Norwich
United Kingdom
VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

Norfolk County Council
Martineau Lane, Norwich
United Kingdom

VI.5)Date of dispatch of this notice: