TfL Non-UK Debt Recovery Contract

TfL Non-UK Debt Recovery Contract

This contract will primarily support debt recovery arising from RUC and TE schemes (worldwide).

United Kingdom-London: Bailiff services

2019/S 181-440857

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Transport for London (TfL)
55 Broadway
United Kingdom
Contact person: Commercial Surface Operations Projects Team
NUTS code: AL
Internet address(es):Main address:

Address of the buyer profile:

I.2)Information about joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Other activity: Transport

Section II: Object

II.1)Scope of the procurement


Non-UK Debt Recovery Contract

Reference number: DN360735

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

The contracting authority TfL seeks to award a contract for the recovery of non-UK debt.TfL operates and enforces a number of Road user charing (RUC) and Traffic enforcement (TE) schemes throughout Greater London. These contribute to the realisation of the Mayor’s Transport Strategy ( This contract will primarily support debt recovery arising from RUC and TE schemes (worldwide) compromising of: congestion charging, TE, Low emission zone (LEZ), Ultra low emission zone (ULEZ), ULEX expansion from October 2021 and potentially direct vision standard (subject to consultation). Refer to procurement documents for a further description of the services. TfL may require the supplier to provide the following additional services:translation services to other areas of TfL, collection of outstanding debt owed to other areas of TfL. Additional services shall be provided on and subject to the terms and conditions of the contract.

II.1.5)Estimated total value

Value excluding VAT: 100 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

1) TfL is seeking to appoint up to two (2) suppliers to manage and recover outstanding debt accumulated worldwide and to deter future evasion of payments within the existing or future RUC or TE schemes;

2) Each appointed supplier shall develop and maintain relationships with foreign Vehicle licensing authorities (VLAs) for the purpose of identifying and locating the registered keeper details for non-UK registered vehicles. This shall include, but not be limited to:

— recover outstanding penalty charge debt incurred by vehicles registered outside of the UK by issuing translated versions of the statutory enforcement notices (Penalty charge notice (PCN) and charge certificate) and providing necessary payment channels, alongside information about how to make a representation against the issuing of the PCN,

— develop and implement plans to establish relationships with other non-UK vehicle authorities to facilitate access to vehicle registration and keeper details,

— have processes for effective and early resolution of customer enquiries and complaints,

— translation services e.g. for representations,

— be able to process representations and appeals from customers,

— provide a range of easy to use payment facilities for customers to make payments,

— participation in any technology trials,

— the provision to electronically retain registered keeper details, emission standards and data associated with individuals and groups who evade TfL’s RUC and TE schemes, and

— the provision to retain registered keeper details, emissions standards and data associated for the emission standards and the ability to register non-UK vehicles to demonstrate compliance with relevant scheme.


— each appointed supplier shall operate and maintain technical systems which include an interface messaging system to communicate with the CSP (Core service provider) as set out in the contract,

— provision of an enforcement IT System,

— provision of a telephone contact centre,

— provision of database of non-UK vehicle registration and registered keeper details including relevant interfaces with VLAs,

— provision of a ULEZ and LEZ registration service enabling registered keepers to register for LEZ/ULEZ in their own language,

— participation in the trial of new technology, enforcement methods or processes to improve the performance of the services,

— each appointed supplier shall have infrastructure security to ensure that all IT networks comply with TfL Cyber Security policies.


Each appointed supplier shall provide TfL with reports that monitor performance and other key measures such as:

— performance indicator report,

— incident reporting,

— complaint reporting,

— financial reporting,

— website reporting, and

— ad hoc reports at TfL’s request.

The estimated total value of the contract is 100 000 000 GBP as indicated in Items II.1.5) and II.2.6). The value is a forecast of all future remittances over the total ten (10) year period of the contract (if TfL extends the contract beyond the initial term of 5 years) and consists of:

(a) estimated debt recovery value (remittance to be paid to TfL) = 70 000 000 GBP; and

(b) estimate enforcement agency fee = 30 000 000 GBP.

The selection questionnaire (SQ), including the date to return the completed SQ, can be found at the link in item (I.3) to this contract notice.

5) Operational pricing:

TfL shall be entitled to review the operational charges once during each year of the contract at any strategic review meeting, during which TfL reserves the right to negotiate a reduction in any part of the operational charges with the supplier, as detailed in Schedule 9 of the contract.

6) Additional services — TfL may require the supplier to provide: translation services to other areas of TfL, collection of outstanding debt owed to other areas of TfL. Any additional services shall be provided on and subject to the terms and conditions of the contract.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 100 000 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 120
This contract is subject to renewal: yes
Description of renewals:

The proposed contract is for an initial five (5) year term with an option at TfL’s discretion,to extend for a further period of five (5) years (extension period), the total contract term being up to ten (10) years. TfL reserve the right to terminate the contract at any point during the five (5) year extension period, providing that a minimum of six (6) months written notice is given to suppliers.

II.2.9)Information about the limits on the number of candidates to be invited

Maximum number: 5

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

Please refer to Item II.2.7) for information about options.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2018/S 159-364590

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 17/10/2019
Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 15/11/2019

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 12 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published:

At TfL’s discretion, there may be another similar procurement between 2025 and 2030, depending on whether TfL exercises it’s right to extend the contract following the end of the initial five (5) years term.

VI.2)Information about electronic workflows

VI.3)Additional information:

Appointed suppliers shall comply with TfL Group policies in providing these services.

Details of TfL Group policies can be found on TfL’s web address ( as stated in Section I.1).

TfL shall not be liable for any costs or expenses incurred by any potential supplier in connection with the completion and return of the information as requested in the contract notice or in the completion or submission of any tender or otherwise in connection with this procurement.

Tenders and supporting documentation must be processed in British Sterling. All payments shall be paid to TfL in British Sterling unless specified by TfL.

Potential suppliers not registered on TfL’s Online e-Tendering Portal should register as a new supplier on TfL’s Online e-Tendering Portal ( Any potential supplier that is registered should log onto TfL’s Online e-Tendering Portal in order to locate the selection questionnaire on the system. Potential suppliers should search for ‘Non-UK Debt Recovery Contract’ within the search facility which should locate this opportunity and the associated selection questionnaire. Potential suppliers should express their interest in the opportunity by completing and submitting the selection questionnaire by the deadline stated in IV.2.2).

TfL reserves the right to withdraw from the procurement process and may award a contract(s) in whole, in part or not at all as a result of the competition generated by this notice.

VI.4)Procedures for review

VI.4.1)Review body

HM Courts and Tribunals Service
The Strand
United Kingdom
Telephone: +207 9477384
VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

A standstill period will commence at the point of information when the award of the contract is communicated to potential suppliers. The notification will provide full information on the award decision. The standstill period, which will be a minimum of ten (10) calendar days, provides time for unsuccessful suppliers to lodge an appeal in regards to the award decision, before the contract is entered into.

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: