Total Language Solutions Tender – Birmingham
HealthTrust Europe is seeking to establish a Framework Agreement for the supply of interpretation, translation and transcription services.
United Kingdom-Birmingham: Interpretation services
2020/S 159-389149
Contract notice
Services
Directive 2014/24/EU
Section I: Contracting authority
I.1)Name and addresses
National registration number: OC358224
Postal address: 19 George Road, Edgbaston
Town: Birmingham
NUTS code: UK UNITED KINGDOM
Postal code: B15 1NU
Country: United Kingdom
Contact person: Gary Snart
E-mail: customercare@htepg.com
Telephone: +44 08458875000
Address of the buyer profile: www.healthtrusteurope.com
I.2)Information about joint procurement
I.3)Communication
I.4)Type of the contracting authority
I.5)Main activity
Section II: Object
II.1.1)Title:
Total Language Solutions (‘TLS’): Interpretation, Translation and Transcription Services
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:
HealthTrust Europe is seeking to establish a framework agreement for the supply of interpretation, translation and transcription services that includes scope for face to face Interpreting, telephone Interpreting, video/remote interpreting, non-spoken language services, translation, transcription and managed service options on a scheduled and on demand basis, divided into two (2) lots.
Lot 1 covers on-site face-to-face interpreting for spoken languages, remote interpreting solutions for spoken and non-spoken languages, enabling the immediate connection to an interpreter on the telephone, by video, by video conferencing and/or via a secure app-based service alongside the provision of wider translation and transcription services.
Lot 2 covers services and solutions specialising in interpretation and translation work with non-spoken, deaf and deafblind people on-site or remotely via written, online, video and/or secure app-based solutions, including British Sign Language (BSL).
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.1)Title:
On-site and/or Remote Interpretation, Translation and Transcription Services
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
II.2.4)Description of the procurement:
Lot 1 covers on-site face-to-face interpreting for spoken languages, the provision of remote interpreting solutions for spoken and non-spoken languages, enabling the immediate connection to an interpreter on the telephone, by video, by video conferencing and/or via a secure app-based service alongside the provision of wider translation and transcription services.
Terms and conditions/activity based income (ABI).
The terms and conditions of this framework agreement and any resulting call-off contract is appended to the ITT. These terms include provisions requiring the payment by the supplier of an ABI management charge in consideration of the award of this framework agreement, the management and administration by HTE of the overall contract structure and associated documentation, as well as the requirement to submit regular management information to HTE.
Submission of expressions of interest and procurement information
This exercise will be conducted on the HTE Bravo portal. Candidates wishing to be considered must register expressions of interest as follows.
— Register on the HTE portal at https://healthtrusteurope.bravosolution.co.uk
— Login to the portal with username/password.
— Click the PQQs/ITTs Open to All Suppliers link. These are the PQQs/ITTs open to any registered supplier.
— Click on the relevant PQQ/ ITT to access the content.
— Click the express interest button at the top of the page. This will move the PQQ/ITT into your My PQQs/My ITTs page. You can access any attachments by clicking Buyer Attachments in the PQQ/ITT Details box.
— Follow the onscreen instructions to complete the PQQ/ITT.
Submit your reply using the Submit Response button at the top of the page. If you require any further advice, contact the Bravo eTendering Help Desk at help@bravosolution.co.uk. Sid4Gov HTE utilises the sid4gov supplier information database. Candidates should register on sid4gov at https://sid4gov.cabinetoffice.gov.uk/organisation/register and submit their sid4gov company profile for publication on the database. Candidates already registered on sid4gov must ensure information is up to date. Where access to sid4gov is unavailable, please contact the sid4gov helpdesk at sid4gov@gps.gsi.gov.uk
Please note that sid4gov does not pre-populate any fields of the PQQ on HTE’s Bravo portal. Candidates must complete the qualification and technical envelopes of the PQQ in Bravo in full.
II.2.5)Award criteria
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
The initial period of the framework agreement will be 3 years, this may be extended by HTE at its sole discretion for 12 months thereafter (3 + 1).
II.2.10)Information about variants
II.2.11)Information about options
The initial period of the framework agreement will be 3 years, this may be extended by HTE at its sole discretion for 12 months thereafter (3 + 1).
II.2.13)Information about European Union funds
II.2.1)Title:
Non-spoken Interpretation and Translation Services
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
II.2.4)Description of the procurement:
Lot 2 covers communication professionals, services and solutions specialising in interpretation and translation work with non-spoken, deaf and deafblind people on-site or remotely via written, online, video and/or secure app-based solutions, including British Sign Language (BSL).
Terms and conditions/activity based income (ABI).
The terms and conditions of this framework agreement and any resulting call-off contract is appended to the ITT. These terms include provisions requiring the payment by the supplier of an ABI management charge in consideration of the award of this framework agreement, the management and administration by HTE of the overall contract structure and associated documentation, as well as the requirement to submit regular management information to HTE.
Submission of expressions of interest and procurement information
This exercise will be conducted on the HTE Bravo portal. Candidates wishing to be considered must register expressions of interest as follows.
— Register on the HTE portal at https://healthtrusteurope.bravosolution.co.uk
— Login to the portal with username/password.
— Click the PQQs/ITTs Open to All Suppliers link. These are the PQQs/ITTs open to any registered supplier.
— Click on the relevant PQQ/ ITT to access the content.
— Click the Express Interest button at the top of the page. This will move the PQQ/ITT into your My PQQs/My ITTs page. You can access any attachments by clicking Buyer Attachments in the PQQ/ITT Details box.
— Follow the onscreen instructions to complete the PQQ/ITT.
Submit your reply using the Submit Response button at the top of the page. If you require any further advice, contact the Bravo eTendering Help Desk at help@bravosolution.co.uk Sid4Gov HTE utilises the sid4gov supplier information database. Candidates should register on sid4gov at https://sid4gov.cabinetoffice.gov.uk/organisation/register and submit their sid4gov company profile for publication on the database. Candidates already registered on sid4gov must ensure information is up to date. Where access to sid4gov is unavailable, please contact the sid4gov helpdesk at sid4gov@gps.gsi.gov.uk
Please note that sid4gov does not pre-populate any fields of the PQQ on HTE’s Bravo portal. Candidates must complete the qualification and technical envelopes of the PQQ in Bravo in full.
II.2.5)Award criteria
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
The initial period of the framework agreement will be 3 years, this may be extended by HTE at its sole discretion for a further 12 months thereafter (3 + 1).
II.2.10)Information about variants
II.2.11)Information about options
The initial period of the Framework Agreement will be 3 years, this may be extended by HTE at its sole discretion for a further 12 months thereafter (3 + 1).
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
HTE may request such information as may be requested pursuant to Regulation 58 of the Public Contracts Regulations. Details are provided in the eligibility envelope.
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about electronic workflows
VI.3)Additional information:
HTE is a central purchasing body who is able to carry out this tender exercise by virtue of its appointment as an agent of UHCW. Notwithstanding HTE’s relationship with UHCW, it is HTE conducting this tender exercise and will execute the resultant framework agreement with successful bidders. The bodies to whom the use of this framework agreement will be open include all contracting authorities in the UK as defined in Regulation 2 of the Public Contracts Regulations 2015 as may be updated from time to time. In particular, the following entities in the UK (particularly those of a health and/or social care nature) are envisaged as framework agreement users:
1) all national health service (NHS) bodies in England, including but not limited to:
(i) acute trusts (as listed at: http://www.nhs.uk/servicedirectories/pages/acutetrustlisting.aspx),
(ii) health and care trusts (as listedat: http://www.nhs.uk/ServiceDirectories/Pages/CareTrustListing.aspx),
(iii) mental health trusts (as listed at: http://www.nhs.uk/ServiceDirectories/Pages/MentalHealthTrustListing.aspx),
(iv) clinical commissioning groups (as listed at: http://www.nhs.uk/ServiceDirectories/Pages/CCGListing.aspx),
(v) ambulance trusts (as listed at: http://www.nhs.uk/ServiceDirectories/Pages/CareTrustListing.aspx),
(vi) area teams (as listed at: http://www.nhs.uk/ServiceDirectories/Pages/AreaTeamListing.aspx),
(vii) special health authorities (http://www.nhs.uk/ServiceDirectories/Pages/SpecialHealthAuthorityListing.aspx),
(viii) NHS England, and
(ix) clinical senates and strategic clinical networks;
2) all NHS bodies in Wales, including but not limited to all:
(i) health boards,
(ii) NHS trusts,
(iii) the national delivery group,
(iv) community health councils, and
(v) NHS Wales shared services partnership (as listed at http://www.wales.nhs.uk/nhswalesaboutus/structure
3) all NHS bodies in Northern Ireland (known as Health and Social Care), including but not limited to:
(i) health and social care trusts (as listed at: http://online.hscni.net/?s=Trust),
(ii) health agencies (as listed at: http://online.hscni.net/?s=health+agencies),
(iii) hospitals (as listed at: http://online.hscni.net/?s=hospitals), and
(iv) the health and social care board;
4) social enterprises undertaking some or all of the previous service provider functions of contracting authorities in relation to health and/or social care services (including charitable incorporated organisations, cooperatives, industrial and provident societies and community interest companies listed on the Companies House WebCheck service);
5) ministerial departments and non-ministerial departments of central government, non-departmental agencies and other public bodies and public corporations (as listed at: https://www.gov.uk/government/organisations);
6) devolved governmental and parliamentary organisations within the UK, including but not limited to the Scottish Government, Scottish Parliament and Scottish public bodies (as listed at: http://www.scotland.gov.uk/Topics/Government/public-bodies/about/Bodies), as well as the Welsh Government, Welsh Assembly and Welsh unitary authorities (as listed at: http://www.assembly.wales/en/abthome/role-of-assembly-how-itworks/Pages/governance-ofwales.aspx);
7) all local authorities (as listed at: http://local.direct.gov.uk/LDGRedirect/Start.do?mode=1);
8) the Ministry of Defence (as detailed at:https://www.gov.uk/government/organisations/ministry-of-defence).
This list includes each organisation’s successors and assigns, any equivalent organisations and associated organisation created due to any organisational changes. This framework agreement will be open to any bodies or organisations operating in the UK of a health, and/or social care nature or which have a similar procurement need and/or any UK based central government authority listed at Annex I of Directive 2014/24/EU, in respect of any goods or services to any of the above listed organisation.
VI.4.1)Review body
Postal address: 19 George Road, Edgbaston
Town: Birmingham
Postal code: B15 1NU
Country: United Kingdom
Telephone: +44 8458875000Internet address: https://healthtrusteurope.bravosolution.co.uk
VI.4.2)Body responsible for mediation procedures
Postal address: 19 George Road, Edgbaston
Town: Birmingham
Postal code: B15 1NU
Country: United Kingdom
Telephone: +44 8458875000
VI.4.3)Review procedure
HTE will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into.
VI.5)Date of dispatch of this notice: