Training Services for Development of Customer Solutions

Training Services for Development of Customer Solutions

Shropshire Council is seeking expert professional external support to provide services in support of the design of new customer solutions.

United Kingdom-Shrewsbury: Business and management consultancy and related services

2013/S 157-274387

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Shropshire Council
Shirehall, Abbey Foregate
For the attention of: Nigel Denton, Procurement Manager
SY2 6ND Shrewsbury
UNITED KINGDOM
Telephone: +44 1743252993
E-mail: procurement@shropshire.gov.uk
Fax: +44 1743253910

Internet address(es):

General address of the contracting authority: www.Shropshire.gov.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: Democratic Services Manager, Shropshire Council
Shirehall, Abbey Foregate
For the attention of: Democratic Services Manager, Legal & Democratic Services
SY2 6ND Shrewsbury
UNITED KINGDOM
Telephone: +44 1743252993
Fax: +44 1743253910

I.2)Type of the contracting authority

Regional or local authority
I.3)Main activity

General public services
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Shropshire Council is purchasing on behalf of itself and any wholly owned local authority company or other entity that is deemed to be a contracting authority by virtue of the Council’s involvement.
Shirehall, Abbey Foregate, Shrewsbury
SY2 6ND
UNITED KINGDOM

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

AMN 001 – The provision of services in support of the design of new customer solutions.
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 11: Management consulting services [6] and related services
Main site or location of works, place of delivery or of performance: Shropshire.
NUTS code UKG22

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

Shropshire Council is seeking expert professional external support to provide services in support of the design of new customer solutions. Our Service Provider / partner will adopt a systems thinking approach that looks at whole community needs and the totality of input and resources within that community. The Service Provider will then work with the Council to co-create the re-design our existing services and approaches based on achieving outcomes, all the time putting our customer at the heart of how we work in the future.
The Service Provider will play a key role in up skilling the Council workforce and partners and will be required to adopt a coaching role and to support, mentor and train our staff team to enable them to lead and facilitate the redesign of our services. This will ensure that the Council workforce learns by doing and has the skills to continuously improve and better meet customer need.
The successful Service Provider will be able to demonstrate that they have practical experience, a proven track record and established methodologies for:
— Adopting and implementing a systems based re-design approach.
— A participatory approach that puts customers at the heart of redesign and builds on shared outcomes.
— Working at a neighbourhood locality level co-creating and designing different ways of working that can be scaled up
— Supporting, mentoring and training teams of staff to take the lead on redesign and prototyping
— Working with the public sector, Businesses and the Voluntary Sector to facilitate financial savings within a re-design approach
Where a successful relationship of co-creating service re-design solutions is established with the Service Provider, Shropshire Council may wish to explore options to establish a potential new business relationship such as a Joint Venture with the successful Service Provider with the objective of providing a market leading approach to the re-design of public services linked to understanding local demand and the co-creation of solutions fit for purpose and the financial environment now faced in the UK. Our vision is that in time this joint working relationship, coupled with a demonstrable track record of success in Shropshire will prove a powerful marketing incentive to win business across other parts of the country and sectors facing similar challenges.
If this option were to be explored, discussions would need to take place with the Service Provider as to the structure of any joint working relationship, whether an appropriate delivery vehicle was required, and the terms of any profit share. Shropshire Council has already established a wholly owned company for service delivery, ip&e Ltd; therefore any future joint venture option may involve the Council itself and/ or a company owned by the Council.
Please note that Shropshire Council is procuring the initial contract together with this Joint Venture option on behalf of itself and any wholly owned local authority company or other entity that is deemed to be a contracting authority by virtue of the Council’s involvement. Whilst it is anticipated that the Council will be the initial contracting party with the Service Provider, the Council is likely to consider, early on in the contract, the potential novation of the contract from the Council to ip&e Ltd, a wholly owned Council company. ip&e Ltd is focussed on energising the redesign of public services, co-creating solutions that are fit for the 21st century.
In summary this procurement process is intended to cover the initial contract opportunity and any agreed extensions together with the option to establish a longer-term business relationship if both parties are able to reach agreement in that regard.
The initial contract will be for a period of two years with an anticipated start date of 28 October 2013, there may be opportunities to extend the contract for a period or periods of up to maximum of a further 2 Years subject to detailed review and successful outcomes. The successful Service provider will be expected to carry out all the work that is required to meet the contract working within Shropshire for a minimum of 4 days a week.
II.1.6)Common procurement vocabulary (CPV)

79400000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no
II.1.8)Lots

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: yes
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

Estimated value excluding VAT:
Range: between 80 000 and 160 000 GBP
II.2.2)Information about options

Options: no
II.2.3)Information about renewals

This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion

Duration in months: 48 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

See tender documentation.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

See tender documentation.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Joint & Severable Liability.
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: See tender documentation.
III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: See tender documentation.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
See tender documentation.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: yes

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

AMN 001
IV.3.2)Previous publication(s) concerning the same contract

no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 26.9.2013
IV.3.4)Time limit for receipt of tenders or requests to participate

27.9.2013 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information

The contracting authority reserves the right not to award a contract or to awardany option(s) it so wishes.
Closing date for receipt of tenders is 12 noon, 27.9.2013. Applicants wishing to tender for this requirement should request a tender pack in writing or by email to procurement@shropshire.gov.uk as set out in para I.1) above.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: The contracting authority will incorporate a minimum 10 day calendar day standstill period at the point of information on the award of the contract is communicated to tenderers. This period allows unsuccessful tenderers to seek further debriefing from the contracting authority before the contract is entered into. Additional information should be requested from the contact in Section I.1). If an appeal regarding the award of contract has not been successfully resolved the Public Contracts Regulations 2006 (S1 2006 No 5) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England and Wales).
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:12.8.2013