Translation and Interpretation Services Tender – Wrexham

Translation and Interpretation Services Tender – Wrexham

Provision of translation and interpretation services for clients of Wreham County Borough Council.

United Kingdom-Wrexham: Interpretation services

2020/S 185-447968

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: Wrexham County Borough Council
Postal address: Commissioning Procurement and Contract Management Unit, Lampbit Street
Town: Wrexham
NUTS code: UKL23 Flintshire and Wrexham
Postal code: LL11 1AR
Country: United Kingdom
Telephone: +44 1978292792
Internet address(es):Main address:

Address of the buyer profile:

I.2)Information about joint procurement

The contract is awarded by a central purchasing body


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement


Provision of Translation and Interpretation Services


Reference number: Proc-20-30

II.1.2)Main CPV code

79540000 Interpretation services

II.1.3)Type of contract


II.1.4)Short description:

Provision of translation and interpretation services for clients of Wreham County Borough Council. This could include face-to-face as well as via telephone, submission of written documents or via video conferencing during times of Covid-19.


II.1.5)Estimated total value

Value excluding VAT: 300 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKL23 Flintshire and Wrexham

II.2.4)Description of the procurement:


Contract overview

Wrexham County Borough Council is looking to establish a contract with a single provider for the complete provision of language interpretation and translation and communication support services only to people who wish to/need to access or use Council services in the county borough.

This will support the Council’s commitment to delivering services, fairly and equitably, to a diverse community, in line with the Equality Act 2010.

Please note that this tender does not include Welsh language translation or interpretation.

Language specialisms are likely to be required for, but not to be limited to; social care (children and adults), legal, medical, health, financial, it, media, education, transportation, marketing, housing, benefits, community schools, immigration and local government.

The successful bidder shall provide translation/interpretation services where communication, with or for the council, is required to be interpreted to residents and users (also referred to as the ‘Client’), including refugees, children, and immigrant workers, whilst also making sure that we maintain the relevant safeguarding and best interests.

The complete interpretation and translation services can be verbal or written on a 1-1 basis or in groups and must cover the following areas:

— face-to-face interpreting (including BSL);

— telephone Interpreting;

— document translation, transcription and additional services (written);

— easy-read;

— braille;

— video interpreting (including BSL).


II.2.5)Award criteria

Criteria below
Quality criterion – Name: Quality / Weighting: 70
Price – Weighting: 30
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: yes
Description of renewals:

2 years in yearly increments.


II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 22/10/2020
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 22/10/2020
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:


Note: the authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at

(WA Ref:104132)

The buyer considers that this contract is suitable for consortia.


VI.4)Procedures for review

VI.4.1)Review body

Official name: High Court
Postal address: Royal Courts of Justice, The Strand
Town: London
Postal code: WC2A 2LL
Country: United Kingdom
Telephone: +44 2079477501
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: