Transport for London Debt Management and Enforcement Contracts

Transport for London Debt Management and Enforcement Contracts

This proposed contract(s) may also include the recovery of outstanding debt accumulated from rent arrears on TfL’s commercial property estate.

United Kingdom-London: Bailiff services

2019/S 077-183710

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Transport for London
55 Broadway
United Kingdom
Contact person: Surface Commercial Projects Team
NUTS code: UK
Internet address(es):Main address:

Address of the buyer profile:

I.2)Information about joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Other activity: Transport (primary activity), Commercial Property (secondary activity)

Section II: Object

II.1)Scope of the procurement


Debt Management and Enforcement Services

Reference number: DN403318

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

The proposed contract(s) are for debt management and enforcement services within the UK. The Contracting Authority, Transport of London (TfL) operates and enforces a number of Road User Charging (RUC) and Transport Enforcement (TE) schemes throughout Greater London. These together contribute to the realisation of the mayor’s transport strategy. The contracts primarily support the RUC schemes and TE schemes comprising:

(a) congestion charging;

(b) Low Emission Zone (LEZ);

(c) traffic enforcement;

(d) Ultra Low Emission Zone (ULEZ) from April 2019, and ULEZ Extension in October 2021.

This proposed contract(s) may also include the recovery of outstanding debt accumulated from rent arrears on TfL’s commercial property estate. Please refer to the procurement documents for a further description of the services, in particular the statement of requirements.

II.1.5)Estimated total value

Value excluding VAT: 1 007 720 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

1) TfL is seeking to appoint up to four (4) suppliers to recover outstanding debt accumulated and to deter future evasion of payments within the existing or future RUC or TE schemes, or any debt accumulated by TfL from other areas of the business such as rent arrears on TfL’s commercial property estate.

2) The appointed suppliers must follow statutory processes and charge applicable fees as prescribed by statute. Each appointed supplier will be required to maintain facilities, resources and personnel to effectively perform enforcement action in England, Wales, Scotland and Northern Ireland as required, receive payments and respond to customer enquiries. This shall include, but not be limited to:

(a) continuous access to vehicle and registered keeper information;

(b) provision of an enforcement system;

(c) provision of a Customer website; and

(d) provision of a Customer contact centre.

3) The main scope of this contract includes each appointed Supplier being able to:

(a) execute warrants issued by TfL’s Core Service Provider (CSP),

(b) provide processes to trace debtors addresses, and seize or otherwise take control of goods pursuant to controlled goods agreements (payment plans);

(c) provide facilities to store any goods seized and dispose of these goods at auction to recover monies owed;

(d) provide facilities and procedures to take various payment formats, customer enquiries and complaints; and

(e) remit daily to TfL, all monies collected from executed warrants managed by the CSP.

4) There are also technical and reporting requirements set out in the contract schedules to the contract, below is a brief summary, consisting of the following:

4.1) Technical:

(a) each supplier shall operate and maintain technical systems which include an interface messaging system to communicate with the CSP as detailed in the statement of requirements;

(b) secure hand held devices to store warrant data safely;

(c) Make Global Positioning System (GPS) technology available to enforcement agents;

(d) utilise mobile Automatic Number Plate Recognition (ANPR) technology to locate persistent evading vehicles; and

(e) each supplier shall have infrastructure security to ensure that all IT networks comply with TfL Cyber Security policies;

4.2) Reporting:

(a) each supplier shall provide TfL with reports that monitor performance and other reports as referenced in the schedules to the contract.

5) This contract may include the recovery of outstanding debt accumulated from rent arrears owed to TfL on commercial properties (commercial rent arrears recovery). Further information can be found in the procurement documents.

6) The option to extend the scope of the services to cover other debts in respect of extensions of any RUC, TE or any new scheme or modified traffic convention or offence or commercial rent arrear recovery (CRAR).

7) The estimated total value of the contract is 1 007 000 000 GBP as indicated at II.1.5) and II.2.6). The value is a forecast of all future remittances over the total ten (10) year period of the contract (if TfL extends the contract beyond the initial term of 5 years) and consists of:

(a) Estimated Debt Recovery value (remittance to be paid to TfL) 605 000 000 GBP;

(b) Estimated Enforcement Agency (EA) Fees 402 000 000 GBP.

If the service of CRAR is utilised, the estimated value is 500 000 over the total ten (10) year period.

The selection questionnaire (SQ) including the date to return the completed SQ can be found at the link provided in Item 1.3) to this Contract Notice.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 1 007 720 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 120
This contract is subject to renewal: yes
Description of renewals:

The proposed contract is for an initial five (5) year term with an option, at TfL discretion, to extend for a further period of up to five (5) years, the total contract length being up to the (10) years. TfL will have the right to terminate the contract at any point during this five (5) year extension period, providing a minimum of six (6) months prior notice period is given to suppliers.

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged minimum number: 6
Maximum number: 7

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

The option, at TfL’s discretion, can extend the service for up to a further period of up to five (5) years, after the initial five (5) years term, the total contract term being up to ten (10) years. TfL have the right to terminate the contract at any point during this five (5) year extension period, providing a minimum six (6) months prior notice period is given to suppliers.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

— adherence to TfL health and safety policies and standards,

— adherence to TfL’s Privacy and Data Guidelines and GDPR Regulations,

— compliance with cyber security standards,

— compliance with work related road risk,

— compliance with London Living Wage,

— supporting relevant parts of TfL’s responsible procurement policy,

— supplier’s performance will be monitored against SMART (specific, measurable, realistic, time bound). Performance Indicators have been designed to address “Supplier Performance”, “Maximise Revenue Generation”, and “Incentivisation”.

Please refer to the procurement documents for further information.

III.2.3)Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure


IV.1.1)Type of procedure

Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2018/S 159-364592

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 16/05/2019
Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 15/07/2019

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 12 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published:

At TfL’s discretion, there may be another similar procurement at any time between Year 2025 and 2030, depending on whether TfL exercise it’s right to extend the contract following the initial five (5) year term.

VI.2)Information about electronic workflows

VI.3)Additional information:

Appointed suppliers are encouraged to comply with TfL Group policies (e.g. Responsible Procurement Policy) in providing these services. Details of TfL policies can be found on the TfL website as stated in Section I.1).

TfL shall not be liable for any costs or expenses incurred by the potential supplier in connection with the completion and return of the information as requested in the Contract Notice, or in the completion or submission of any tender or otherwise in connection with this procurement. Tenders and supporting documentation must be priced in British Sterling and all payments under the contract will be in British Sterling.

Potential suppliers not registered on TfL’s e-Tendering system should register as a new supplier on TfL e-Tendering system ( Any potential supplier that is registered should log onto TfL’s E-Tendering system in order to locate the SQ on the system. Potential suppliers should search for debt management and enforcement services within the search facility which locate this opportunity and the associated SQ. Potential suppliers should express their interest in the opportunity by completing and submitting the SQ by the deadline for receipt stated in IV.2.2).

VI.4)Procedures for review

VI.4.1)Review body

HM Courts and Tribunals Service
The Strand
United Kingdom
Telephone: +207 9477387
VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

TfL will incorporate a standstill period at the point information on the award of the contracts is communicated to potential suppliers. That notification will provide full information on the award decision. The standstill period, which will be a minimum of ten (10) calendar days, provides time for unsuccessful suppliers to lodge an appeal in regards to the award decision, before the contract is entered into.

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: