University of Brighton Tender for IT Service Management System

University of Brighton Tender for IT Service Management System

The University is seeking to replace its current IT service management system with a commercial off the shelf product to better meet current and future needs.

United Kingdom-Brighton and Hove: Helpdesk and support services

2019/S 194-470801

Contract notice

Supplies

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

University of Brighton
Mithras House, Lewes Road
Brighton and Hove
BN2 4AT
United Kingdom
Contact person: Julian Wood
Telephone: +44 1273642725
E-mail: j.d.wood@brighton.ac.uk
NUTS code: UKJ21
Internet address(es):Main address: http://brighton.ac.uk

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.sesharedservices.org.uk/esourcing
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Education

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

IT Service Management System (Software as a Service)

II.1.2)Main CPV code

72253000

II.1.3)Type of contract

Supplies

II.1.4)Short description:

The University is seeking to replace its current IT service management system with a commercial off the shelf product to better meet current and future needs. The tool is to be SaaS hosted, off premise/cloud based technology with data held in accordance with GDPR requirements.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

48400000

II.2.3)Place of performance

NUTS code: UKJ21

II.2.4)Description of the procurement:

The University is seeking to replace its current IT service management system with a commercial off the shelf product to better meet current and future needs. The tool is to be SaaS hosted, off premise/cloud based technology with data held in accordance with GDPR requirements.

Out of the box (OOTB) configuration is required except where specific requirements may require customisation.

The University would look to run the implementation in 2 phases to meet our objectives for this project:

Phase 1: to replace the University’s existing system within 3 months of project sign off and initiation;

Phase 2: to provide operational improvements in the following 6 months.

Whilst the tool will initially replace the existing ITSM system, it is the university’s intention to extend its use to other areas of the University e.g. finance, facilities, HR. The tool must therefore have the capabilities to accommodate this.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

Following successful completion of the initial 48-month term the university at its discretion may extend the contract by a period of 36 months or parts thereof.

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 5

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 04/11/2019
Local time: 16:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Royal Courts of Justice
Strand
London
WC2A 2LL
United Kingdom
Telephone: +44 2079476000

VI.4.2)Body responsible for mediation procedures

University of Brighton
Mithras House Lewes Road
Brighton
BN2 4AT
United Kingdom
Telephone: +44 273600900
VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

Royal Courts of Justice
Strand
London
WC2A 2LL
United Kingdom
Telephone: +44 2079476000

VI.5)Date of dispatch of this notice:

04/10/2019

Enjoyed this post? Share it!