University of Cumbria Customer Relationship Management System Tender

University of Cumbria Customer Relationship Management System Tender

New customer relationship management (CRM) system to replace the University of Cumbria’s current disparate solutions.

United Kingdom-Carlisle: Customer Relation Management software package

2018/S 007-011463

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

University of Cumbria
Fusehill Street
Carlisle
United Kingdom
E-mail: marianne.bastille@cumbria.ac.uk
NUTS code: UKD
Internet address(es):Main address: https://in-tendhost.co.uk/universityofcumbria/aspx/Home

I.2)Joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://in-tendhost.co.uk/universityofcumbria/aspx/Home
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://in-tendhost.co.uk/universityofcumbria/aspx/Home
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Education

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Provision of Customer Relationship Management (CRM) System

Reference number: 18-007 S/ITS

II.1.2)Main CPV code

48445000

II.1.3)Type of contract

Services

II.1.4)Short description:

This tender is for a new customer relationship management (CRM) system to replace the University of Cumbria’s (UoC) current disparate solutions.

II.1.5)Estimated total value

Value excluding VAT: 140 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKD

II.2.4)Description of the procurement:

This tender is for a new customer relationship management (CRM) system to replace the University of Cumbria’s (UoC) current disparate solutions. The university’s current CRM solution consists of 2 Microsoft Dynamics databases, one supports the university’s marketing and recruitment of prospective students, the second helping manage the university’s business and enterprise initiatives. A third (non-dynamics) system, Raiser’s Edge, is used by the Alumni Office to support their work. The university is seeking to replace these systems with a single unified, CRM system meeting all current needs and likely future requirements.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 144 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 01/03/2018
End: 31/07/2021
This contract is subject to renewal: yes
Description of renewals:

An extension of up to 2 years may be offered depending on markets and performance.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 02/02/2018
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until: 31/07/2021

IV.2.7)Conditions for opening of tenders

Date: 02/02/2018
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published:

2.2021.

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

University of Cumbria
Fusehill Street
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

09/01/2018

 

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