University of Durham Web Content Management System Tender
The University have split this procurement into 2 Lots. Lot 1: relates to the CMS technology solution.
United Kingdom-Durham: System, storage and content management software package
2019/S 117-286352
Contract notice
Supplies
Directive 2014/24/EU
Section I: Contracting authority
I.1)Name and addresses
RC000650
Procurement Service, Mountjoy Centre, Hawthorn Wing
Durham
DH1 3LE
United Kingdom
Contact person: Neil Petch
Telephone: +44 1913344542
E-mail: neil.petch@durham.ac.uk
NUTS code: UKC1
Internet address(es):Main address: www.dur.ac.uk
I.3)Communication
I.4)Type of the contracting authority
I.5)Main activity
Section II: Object
II.1.1)Title:
Web Content Management System and Implementation Partner
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:
The University has an ageing and outdated web presence which is the result of years of under-investment. It is based on an end-of-life, bespoke web content management system dating from 2004 and a largely ungoverned operating model with over 1 400 content editors. Notwithstanding some recent interim design changes to a few top-level pages, our website is visually dated, unengaging, and lacking in interactivity and personalisation. Beyond the top-level pages, content is inconsistent, fragmented and poorly presented. In the absence of a separate intranet, our externally-facing website also contains considerable internal content, making it large, unwieldy and difficult to navigate. Many of the 1 170 sites contained within our overarching University website are out of date, unnecessary, or internally-focused.
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.1)Title:
Content Management System
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
Durham City.
II.2.4)Description of the procurement:
The University has an ageing and outdated web presence which is the result of years of under-investment. It is based on an end-of-life, bespoke web content management system dating from 2004 and a largely ungoverned operating model with over 1 400 content editors. Notwithstanding some recent interim design changes to a few top-level pages, our website is visually dated, unengaging, and lacking in interactivity and personalisation. Beyond the top-level pages, content is inconsistent, fragmented and poorly presented. In the absence of a separate intranet, our externally-facing website also contains considerable internal content, making it large, unwieldy and difficult to navigate. Many of the 1,170 sites contained within our overarching University website are out of date, unnecessary, or internally-focused.
We have reached a critical point where we need to radically overhaul our outwardly-facing digital presence, transforming it into a fit-for-purpose communications platform. Our website is one of our most important communications channels with a truly global reach: during 2018, the site was accessed by 4 700 000 users undertaking almost 12 000 000 sessions. It will be instrumental in communicating our new brand identity, enhancing our international reputation and conveying the uniqueness of our offer to an international audience.
The HE environment has changed significantly over the past decade and the political uncertainties and challenges now faced mean that the sector has become increasingly competitive. External stakeholders (future students, potential faculty members, collaborators, funders, influencers) will all form a view of the University, not simply from what we say, but from the way in which we say it. Our young potential student audiences in particular are digital natives – they do not remember a world without the internet. Rapid access to information; an integrated, multi-channel digital browsing experience (web, social, and mobile apps all fully integrated with each other); multi-media content and personalisation are baseline expectations.
The technology underpinning our incumbent CMS (CentOS 6) will go out of service in November 2020. This presents a hard deadline for implementing a new CMS. Relying on our existing CMS beyond the November 2020 deadline would open the University up to a number of risks, given security patches will not be available after this date. Data security is of particular concern given that our current CMS is used to store internal as well as external information.
The University have split this procurement into 2 lots.
Lot 1: relates to the CMS technology solution; and
Lot 2: is for an Implementation partner who will provide all services to successfully deliver the project.
Both services may be provided by the same organisation, however, it is recognised that technology providers may outsource implementation services to their partner networks. In this instance, it is required that the submission to:
Lot 1: is made by the technology partner; and
Lot 2: is completed by the implementation partner who has the required scale/skills/experience to undertake all required implementation services.
For purposes of clarity, one organisation may submit separate responses to both lots if they can supply both the system and the implementation services.
II.2.5)Award criteria
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
There will be an option to extend the contract by up to 2 further 24 month periods, dependent on University requirements and satisfactory performance of the contract.
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
II.2.1)Title:
Implementation Partner
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
Durham
II.2.4)Description of the procurement:
The University has an ageing and outdated web presence which is the result of years of under-investment. It is based on an end-of-life, bespoke web content management system dating from 2004 and a largely ungoverned operating model with over 1 400 content editors. Notwithstanding some recent interim design changes to a few top-level pages, our website is visually dated, unengaging, and lacking in interactivity and personalisation. Beyond the top-level pages, content is inconsistent, fragmented and poorly presented. In the absence of a separate intranet, our externally-facing website also contains considerable internal content, making it large, unwieldy and difficult to navigate. Many of the 1 170 sites contained within our overarching University website are out of date, unnecessary, or internally-focused.
We have reached a critical point where we need to radically overhaul our outwardly-facing digital presence, transforming it into a fit-for-purpose communications platform. Our website is one of our most important communications channels with a truly global reach: during 2018, the site was accessed by 4 700 000 users undertaking almost 12 000 000 sessions. It will be instrumental in communicating our new brand identity, enhancing our international reputation and conveying the uniqueness of our offer to an international audience.
The HE environment has changed significantly over the past decade and the political uncertainties and challenges now faced mean that the sector has become increasingly competitive. External stakeholders (future students, potential faculty members, collaborators, funders, influencers) will all form a view of the University, not simply from what we say, but from the way in which we say it. Our young potential student audiences in particular are digital natives – they do not remember a world without the internet. Rapid access to information; an integrated, multi-channel digital browsing experience (web, social, and mobile apps all fully integrated with each other); multi-media content and personalisation are baseline expectations.
The technology underpinning our incumbent CMS (CentOS 6) will go out of service in November 2020. This presents a hard deadline for implementing a new CMS. Relying on our existing CMS beyond the November 2020 deadline would open the University up to a number of risks, given security patches will not be available after this date. Data security is of particular concern given that our current CMS is used to store internal as well as external information.
The University have split this procurement into 2 lots. Lot 1 relates to the CMS technology solution, and Lot 2 is for an Implementation Partner who will provide all services to successfully deliver the project.
Both services may be provided by the same organisation, however, it is recognised that technology providers may outsource implementation services to their partner networks. In this instance, it is required that the submission to Lot 1 is made by the technology partner and Lot 2 is completed by the implementation partner who has the required scale/skills/experience to undertake all required implementation services.
For purposes of clarity, one organisation may submit separate responses to both lots if they can supply both the system and the implementation services.
II.2.5)Award criteria
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
There will be an option to extend the contract by up to 2 further 24-month periods, dependent on satisfactory performance of the contract.
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders
Tender evaluations will take place at Durham University.
Durham University Procurement Service.
Section VI: Complementary information
VI.1)Information about recurrence
24 months to 48 months after the contract award, subject to extensions are invoked.
VI.2)Information about electronic workflows
VI.4.1)Review body
University Office
Durham
DH1 3LE
United Kingdom
VI.5)Date of dispatch of this notice:
