Upgrade and Replacement of Avaya Telephony

Upgrade and Replacement of Avaya Telephony – Southend-on-Sea

The telephony platform will be a 99.99 % resilient across all services, this will be achieved by: server architecture fed from the council’s 2 data centres.

United Kingdom-Southend-on-Sea: Telephone and data transmission services

2018/S 155-356056

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Southend-on-Sea Borough Council
Civic Centre, Victoria Avenue
Southend-on-Sea
SS2 6YL
United Kingdom
Telephone: +44 1702212281
E-mail: procurementops@southend.gov.uk
NUTS code: UK

Internet address(es):Main address: http://www.southend.gov.uk/

Address of the buyer profile: http://www.southend.gov.uk/

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: http://procurement.southend.gov.uk/ReadForm&login

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be submitted electronically via: http://procurement.southend.gov.uk/ReadForm&login

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Upgrade and Replacement of Avaya Telephony (Back Office and Contact Centre Systems)

Reference number: DN359072

II.1.2)Main CPV code

64210000

II.1.3)Type of contract

Services

II.1.4)Short description:

Upgrade and Replacement of Avaya Telephony System as per Section B Tender specification.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no

II.2)Description

II.2.1)Title:

II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

The telephony platform will be a 99.99 % resilient across all services, this will be achieved by:

— server architecture fed from the council’s 2 data centres,

— providing all services in High availability format,

— providing web-based logons and applications,

— providing an on-demand service for end users,

— providing tools that enable voice calls to be taken on any device at the user’s request,

— foster collaboration, innovation and ‘joined-up’ service delivery amongst strategic partners,

— retain current investments into Avaya technologies by transferring licenses from the current CM to an IP Office solution (as agreed with Avaya),

— retain current investments into handsets (1900+),

— continue to provide services to 3rd party locations (schools, nhs, care homes) on the council’s own fibre network,

— replace current Avaya CM contact centre and applications, whilst also providing new methods to increase customer and agent’s satisfaction, implement automated scoring / recording / transcription services alongside a multimedia test bed.

II.2.5)Award criteria

Criteria below

Cost criterion – Name: Cost / Weighting: 40

Cost criterion – Name: Quality part 1 / Weighting: 50

Cost criterion – Name: Quality part 2 ie Presentation / Weighting: 10

II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36

This contract is subject to renewal: yes

Description of renewals:

36 months plus 12 + 12

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

III.1.3)Technical and professional ability

III.1.5)Information about reserved contracts

III.2)Conditions related to the contract

III.2.1)Information about a particular profession

Execution of the service is reserved to a particular profession

III.2.2)Contract performance conditions:

Avaya certified professionals

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes

IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 11/09/2018

Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 11/09/2018

Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

VI.3)Additional information:

Southend Council is not buying on behalf of any other organisation, however it envisages that other organisations such as schools within the Borough and other Councils may buy into this contract to meet their telephony requirements.

VI.4)Procedures for review

VI.4.1)Review body

Siouthend-on-Sea Borough Council
Civic Centre, Victoria Avenue
Southend
SS2 6 YL
United Kingdom
Telephone: +44 1702212281
E-mail: procurementops@southend.gov.ukInternet address: http://www.southend.gov.uk/

VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

10/08/2018