Usability Testing for DVLA
The goal is to better understand customer interaction with our products and services and to improve the journey based on the results.
GB-Swansea: Usability Testing
Reference number: PS/12/08
Deadline date: 02/03/2012
This deadline is for… Deadline for Expression of Interest
Contract value: £50,000 – £100,000
Location where the contract is to be carried out: Swansea,
Is this suitable for smaller suppliers? Yes
Name of the buying organisation: DVLA
Description of the contract
DVLA carries out Usability Testing with it’s customers. Testing identifies areas where customers struggle with a product and help make recommendations for improvement. The goal is to better understand customer interaction with our products and services and to improve the journey based on the results. DVLA requires a supplier to provide members of the public to conduct both Usability tests and Online Panels/Live Forums.
Documents
Classification of the contract
79310000 Market research services
Additional information
Contract type: Services – 27
Is it a framework agreement? No
Is this contract related to a programme of funding? No
Contract will be awarded based on: Most economically advantageous tender in terms of: The criteria stated in the contract documents
Estimated length of contract: 02/04/2012 – 31/03/2015
Who to contact
Contact name Caroline Corteen
Address Commercial Services Group, C2 West Long View Road, Morriston, Swansea, ., SA6 7JL
Telephone 01792782376
Extension number:
Fax
Email caroline.corteen2@dvla.gsi.gov.uk
Web address