UX Research Tool Requirement

UX Research Tool Requirement

Tender for software tool that will enable FSCS to run a variation of tests for the website and other digital platforms.

UX Research Tool

Contract summary



  • Software package and information systems – 48000000

Location of contract

Any region

Value of contract

£100,000 to £500,000

Procurement reference


Published date

7 April 2021

Closing date

26 April 2021

Closing time


Contract start date

3 July 2021

Contract end date

2 July 2022

Contract type

Service contract

Procedure type

Open procedure

Contract is suitable for SMEs?


Contract is suitable for VCSEs?




FSCS wishes to competitively tender for software tool that will enable FSCS to run a variation of tests for the website and other digital platforms such as Verification Services platforms and FSCS logged-in area of the website (also known as claim journey). The maximum contract duration will be 4 years to be executed 12months at a time. The tool is expected to function as a stand-alone tool or software as a service confirming to FSCS security permissions and data protection regulations. The software will need to be able to take image files and urls for participants to test against. The software will not require access to any FSCS development environment or live/production environment. All tests should be accessible within the software, and participants are expected to execute the tests using images and urls provided where necessary. The urls provided will be generated from a design tool called Adobe XD enables interactive prototypes produced by a designer and allows it to be shared as a link. This link will be required to be accessible by the participants as part of conducting the tests. The images provided will be those created by a designer, and will be in uploaded onto the software platform as any image format (jpg, png, gif etc).


More information


Additional text
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Please note that the estimated contract value over the life of the contract is expected to be below the current Find a Tender Threshold (£189,330). Therefore the process being undertaken is of sub-threshold.


How to apply


Follow the instructions given in the description or the more information section.


About the buyer


Contact name

Chris Sutherland


Beaufort House
15 St. Botolph Street