Victim Care Service for the Population of Norfolk and Suffolk
To deliver the Norfolk and Suffolk Victim Care service to achieve the following outcomes: 1) Clients (and where applicable their families) are able to cope with and recover from the impact of their experiences.
United Kingdom-Ipswich: Health and social work services
2019/S 132-324304
Contract notice
Services
Directive 2014/24/EU
Section I: Contracting authority
I.1)Name and addresses
N/A
Police Headquarters, Martlesham Heath
Ipswich
IP5 3QS
United Kingdom
Contact person: Andrew Taylor
Telephone: +44 19534256992885
E-mail: taylora1@norfolk.pnn.police.uk
Fax: +44 1953424255
NUTS code: UKH
I.1)Name and addresses
Building 8, OCC, Jubilee House, Falconers Chase
Wymondham
NR18 0WW
United Kingdom
Contact person: Andrew Taylor
Telephone: +44 19534256992885
E-mail: taylora1@norfolk.pnn.police.uk
NUTS code: UKH
I.2)Information about joint procurement
I.3)Communication
I.4)Type of the contracting authority
I.5)Main activity
Section II: Object
II.1.1)Title:
Victim Care Service for the population of Norfolk and Suffolk
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:
Delivery of a victim of crime care service, that provides for the population of Norfolk and Suffolk in accordance with The Ministry of Justice Code of Practice.
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
Counties of Norfolk and Suffolk.
II.2.4)Description of the procurement:
To deliver the Norfolk and Suffolk Victim Care service to achieve the following outcomes:
1) Clients (and where applicable their families) are able to cope with and recover from the impact of their experiences;
2) Improved community/practitioner awareness of the Norfolk and Suffolk Victim Care and its purpose and service offer;
3) Provides an integrated victim assessment, support and referral system which meets the individual needs of every victim it serves, including when the victim is also a witness of crime;
4) All victim assessment, support and referral services provided by Norfolk and Suffolk Victim Care are accessible to those with protected characteristics, by working directly with clients and/or where appropriate and beneficial, advocates and carers;
5) Provides a service which, as a minimum, meets the requirements defined by the Victims Code of Practice;
6) Provides a system that will ensure that each and every victim will be made fully aware of the support the system can offer them, including that they can receive a full assessment of their needs and referral to the right support identified as able to help them cope, recover and thrive;
7) Delivers a single point of contact/case management approach that ensures that services provided directly and specialised services provided by third parties are managed according to a victim management plan which provides consistent contact with the victim;
8) Has in place systems to capture and report all service performance, quality and outcomes measures;
9) Meets all service performance, quality and outcomes measures and reports against these to the OPCCS;
10) Integrates with and if necessary supports existing criminal justice agencies, services and processes including Norfolk and Suffolk Constabularies’ Victim and Witness Care Unit, the Witness Care Unit, and Court processes for victim and witness management and support;
11) Operates during optimum delivery times for victims, according to need.
II.2.5)Award criteria
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
2 x 12 month extensions either awarded individually or in their entirety.
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
Criteria as stated in the procurement documents.
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
Criteria as stated in the procurement documents.
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders
Electronically via the Bluelight portal.
Stephanie Stearman or Andrew Taylor will open the tender safe.
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about electronic workflows
VI.4.1)Review body
The Strand
London
WC2A 2LL
United Kingdom
Telephone: +44 2079476000
VI.4.2)Body responsible for mediation procedures
BiP Solutions, Medius 60, Pacific Way
Glasgow
G51 1DZ
United Kingdom
Telephone: +44 8452707055
VI.4.4)Service from which information about the review procedure may be obtained
Police HQ, Portal Ave, Martelsham Heath
Ipswich
IP5 3QS
United Kingdom
Telephone: +44 1473782773
E-mail: oppcn@suffolk.pnn.police.ukInternet address: https://www.suffolk-pcc.gov.uk/
VI.5)Date of dispatch of this notice: