Victim Care Service for the Population of Norfolk and Suffolk

To deliver the Norfolk and Suffolk Victim Care service to achieve the following outcomes: 1) Clients (and where applicable their families) are able to cope with and recover from the impact of their experiences.

United Kingdom-Ipswich: Health and social work services

2019/S 132-324304

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Suffolk Police and Crime Commissioner
N/A
Police Headquarters, Martlesham Heath
Ipswich
IP5 3QS
United Kingdom
Contact person: Andrew Taylor
Telephone: +44 19534256992885
E-mail: taylora1@norfolk.pnn.police.uk
Fax: +44 1953424255
NUTS code: UKH

Internet address(es):Main address: http://www.suffolk.police.uk

I.1)Name and addresses

Office of the Police and Crime Commissioner for Norfolk
Building 8, OCC, Jubilee House, Falconers Chase
Wymondham
NR18 0WW
United Kingdom
Contact person: Andrew Taylor
Telephone: +44 19534256992885
E-mail: taylora1@norfolk.pnn.police.uk
NUTS code: UKH

Internet address(es):Main address: http://www.suffolk.police.uk

I.2)Information about joint procurement

The contract involves joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=28874&B=BLUELIGHT

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be submitted electronically via: https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=28874&B=BLUELIGHT

Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Public order and safety

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Victim Care Service for the population of Norfolk and Suffolk

Reference number: 2019-009

II.1.2)Main CPV code

85000000

II.1.3)Type of contract

Services

II.1.4)Short description:

Delivery of a victim of crime care service, that provides for the population of Norfolk and Suffolk in accordance with The Ministry of Justice Code of Practice.

II.1.5)Estimated total value

Value excluding VAT: 31 500 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2)Description

II.2.1)Title:

II.2.2)Additional CPV code(s)

85100000

85300000

85310000

85311000

85312000

85320000

85323000

II.2.3)Place of performance

NUTS code: UKH

NUTS code: UK

Main site or place of performance:

Counties of Norfolk and Suffolk.

II.2.4)Description of the procurement:

To deliver the Norfolk and Suffolk Victim Care service to achieve the following outcomes:

1) Clients (and where applicable their families) are able to cope with and recover from the impact of their experiences;

2) Improved community/practitioner awareness of the Norfolk and Suffolk Victim Care and its purpose and service offer;

3) Provides an integrated victim assessment, support and referral system which meets the individual needs of every victim it serves, including when the victim is also a witness of crime;

4) All victim assessment, support and referral services provided by Norfolk and Suffolk Victim Care are accessible to those with protected characteristics, by working directly with clients and/or where appropriate and beneficial, advocates and carers;

5) Provides a service which, as a minimum, meets the requirements defined by the Victims Code of Practice;

6) Provides a system that will ensure that each and every victim will be made fully aware of the support the system can offer them, including that they can receive a full assessment of their needs and referral to the right support identified as able to help them cope, recover and thrive;

7) Delivers a single point of contact/case management approach that ensures that services provided directly and specialised services provided by third parties are managed according to a victim management plan which provides consistent contact with the victim;

8) Has in place systems to capture and report all service performance, quality and outcomes measures;

9) Meets all service performance, quality and outcomes measures and reports against these to the OPCCS;

10) Integrates with and if necessary supports existing criminal justice agencies, services and processes including Norfolk and Suffolk Constabularies’ Victim and Witness Care Unit, the Witness Care Unit, and Court processes for victim and witness management and support;

11) Operates during optimum delivery times for victims, according to need.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 3 150 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36

This contract is subject to renewal: yes

Description of renewals:

2 x 12 month extensions either awarded individually or in their entirety.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

Criteria as stated in the procurement documents.

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

List and brief description of selection criteria:

Criteria as stated in the procurement documents.

III.1.5)Information about reserved contracts

III.2)Conditions related to the contract

III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no

IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 15/08/2019

Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until: 18/10/2019

IV.2.7)Conditions for opening of tenders

Date: 15/08/2019

Local time: 12:00

Place:

Electronically via the Bluelight portal.

Information about authorised persons and opening procedure:

Stephanie Stearman or Andrew Taylor will open the tender safe.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used

Electronic invoicing will be accepted

Electronic payment will be used

VI.3)Additional information:

VI.4)Procedures for review

VI.4.1)Review body

The High Court
The Strand
London
WC2A 2LL
United Kingdom
Telephone: +44 2079476000

VI.4.2)Body responsible for mediation procedures

PDRS
BiP Solutions, Medius 60, Pacific Way
Glasgow
G51 1DZ
United Kingdom
Telephone: +44 8452707055

VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

Suffolk Police and Crime Commissioner
Police HQ, Portal Ave, Martelsham Heath
Ipswich
IP5 3QS
United Kingdom
Telephone: +44 1473782773
E-mail: oppcn@suffolk.pnn.police.ukInternet address: https://www.suffolk-pcc.gov.uk/

VI.5)Date of dispatch of this notice:

08/07/2019