Victim Help Centre Contract North Wales

The Police and Crime Commissioner for North Wales currently provide support for victims of crime within a hub called the ‘Victim Help Centre’ located at North Wales Police Divisional Headquarters.

United Kingdom-Colwyn Bay: Call centre

2018/S 177-401405

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Police and Crime Commissioner for North Wales Police and North Wales Police
n/a
Force Headquarters, Glan-y-don, Abergele Road, North Wales
Colwyn Bay
LL29 8AW
United Kingdom
Contact person: Kim Richards
Telephone: +44 1492804248
E-mail: kim.richards@nthwales.pnn.police.uk
NUTS code: UKL13

Internet address(es):Main address: http://www.north-wales.police.uk

Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/33183

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=25388&B=BLUELIGHT

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be submitted electronically via: https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=25388&B=BLUELIGHT

Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Public order and safety

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Victim Help Centre

Reference number: 32682

II.1.2)Main CPV code

79512000

II.1.3)Type of contract

Services

II.1.4)Short description:

Contract for the provision of a Victim Help Centre. The contract is for an initial period of 2 years commencing on 1.4.2019 with potential to extend for a further 3 years in multiples not exceeding 12 months.

The Police and Crime Commissioner for North Wales currently provide support for victims of crime within a hub called the ‘Victim Help Centre’ (VHC) located at North Wales Police Divisional Headquarters, St Asaph. The Service is currently provided by an external Supplier, the current contract comes to an end on 31.3.2019 and therefore we are looking to put a new contract in place to commence on 1.4.2019.

The Closing Date: 2:00 pm on 12.10.2018.

This Contract will be open for use by the Police and Crime Commissioner for Gwent and/or Gwent Police throughout the contract period should they require.

II.1.5)Estimated total value

Value excluding VAT: 3 600 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2)Description

II.2.1)Title:

II.2.2)Additional CPV code(s)

85000000

85320000

85323000

98000000

II.2.3)Place of performance

NUTS code: UKL13

II.2.4)Description of the procurement:

Contract for the provision of a victim help centreThe contract is for an initial period of 2 years commencing on 1.4.2019 with potential to extend for a further 3 years in multiples not exceeding 12 months.

Any questions should also be raised via the Messaging section of the Tender, please note that no correspondence will be entered into outside of the system.

The Closing Date: 2:00 pm on 12.10.2018.

The Contract will be open for use by The Police and Crime Commissioner for Gwent and/or Gwent Police should they require.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 3 600 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24

This contract is subject to renewal: yes

Description of renewals:

The initial contract period is for 24 months, with the option to extend for another 3 years in multiples of no more than 12 months.

II.2.10)Information about variants

Variants will be accepted: yes

II.2.11)Information about options

Options: no

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

As per the tender documents.

III.1.2)Economic and financial standing

List and brief description of selection criteria:

As per the tender documents

Minimum level(s) of standards possibly required:

Full independent financial background checks will be carried out prior to award or any contract.

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents

III.1.5)Information about reserved contracts

III.2)Conditions related to the contract

III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement

Framework agreement with a single operator

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes

IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 12/10/2018

Local time: 14:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

Danish, English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 12/10/2018

Local time: 14:00

Place:

North Wales Police

Information about authorised persons and opening procedure:

Force Solicitor

Procurement Officer

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic invoicing will be accepted

Electronic payment will be used

VI.3)Additional information:

VI.4)Procedures for review

VI.4.1)Review body

Head of Procurement
Force Headquarters, Glan y Don, North Wales
Old Colwyn
LL29 8AW
United Kingdom
Telephone: +44 492804247
E-mail: procurement@nthwales.pnn.police.uk

VI.4.2)Body responsible for mediation procedures

A neutral advisor or mediator shall be chosen by agreement between the Parties
Colwyn Bay
United KingdomInternet address: http://www.cedr.co.uk

VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

11/09/2018