Video Channel Solution for DWP

Contract summary

Industry

• IT services: consulting, software development, Internet and support – 72000000
• Video conferencing software development services – 72212515

Location of contract

Any region

Procurement reference

tender_266701/929200

Published date

2 March 2021

Closing date

17 March 2021

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Department for Work and Pensions (DWP) is exploring options for Video Calling (Business to Customer) in line with its Digital Strategic Roadmap to deploy omni-channel capabilities providing DWP and its customers with more channels for connecting whilst putting the customer at the heart of the journey. To facilitate this, DWP has an emerging requirement which they would like to explore with the market and understand offerings.

The maturity of our customers’ technical capability has been rapidly evolving, as has their propensity to engage via Digital Channels, largely due to the Covid-19 Pandemic. This means that video has increased in importance as a channel option for customers’ interactions. It is vital that DWP develops a single Strategic Video Channel, which can be implemented consistently across all of its lines of businesses, and cost effectively maintained.

Suppliers are requested to register their interest by writing to cd.digitalchannels@dwp.gov.uk. Please note that a Government Legal Services Mutual Non-Disclosure Agreement will need to be signed and returned in order to receive the requirements along with a Request for Information. Should a supplier have a pre-existing NDA with DWP then the details will need to be confirmed for validation.

How to apply

Follow the instructions given in the description or the more information section.

About the buyer

Address

Caxton House, Tothill Street
London
SW1H 9NA
England

Email

cd.digitalchannels@dwp.gov.uk