The Department for Work and Pensions is exploring options for Video Calling (Business to Customer) in line with its Digital Strategic Roadmap.
DWP Strategic Video Channel Solution
Department for Work and Pensions
Any region
tender_266701/929200
2 March 2021
17 March 2021
Yes
No
The Department for Work and Pensions (DWP) is exploring options for Video Calling (Business to Customer) in line with its Digital Strategic Roadmap to deploy omni-channel capabilities providing DWP and its customers with more channels for connecting whilst putting the customer at the heart of the journey. To facilitate this, DWP has an emerging requirement which they would like to explore with the market and understand offerings.
The maturity of our customers’ technical capability has been rapidly evolving, as has their propensity to engage via Digital Channels, largely due to the Covid-19 Pandemic. This means that video has increased in importance as a channel option for customers’ interactions. It is vital that DWP develops a single Strategic Video Channel, which can be implemented consistently across all of its lines of businesses, and cost effectively maintained.
Suppliers are requested to register their interest by writing to cd.digitalchannels@dwp.gov.uk. Please note that a Government Legal Services Mutual Non-Disclosure Agreement will need to be signed and returned in order to receive the requirements along with a Request for Information. Should a supplier have a pre-existing NDA with DWP then the details will need to be confirmed for validation.
Follow the instructions given in the description or the more information section.
Caxton House, Tothill Street
London
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England