Voice Recognition Telephony Software

Voice Recognition Telephony Software

The council proposes to implement a speech recognition telephony system for calls coming into the council’s Customer Service Centre.

Reference number:

Deadline date: 27/02/2012

This deadline is for… Deadline for Expression of Interest

Contract value: £50,000 – £100,000

Location where the contract is to be carried out: East of England.

Is this suitable for smaller suppliers? Yes

Name of the buying organisation: Watford Borough Council

Original source URL www.watford.gov.uk


Description of the contract

The council proposes to implement a speech recognition telephony system for calls coming into the council’s Customer Service Centre. The solution must provide an automated answering service that answers and handles initial telephone calls coming in to the main Council phone number and routes the call to the appropriate department or person using speech/voice recognition technology.




Classification of the contract

64200000 Telecommunications services


Additional information

Contract type: Services – 5

Is it a framework agreement? No

Is this contract related to a programme of funding? No

Contract will be awarded based on: Most economically advantageous tender in terms of: The criteria below:

Priority Description of criteria Percentage weighting
1 Tender Price 50.00
2 Technical Specification 20.00
5 Reporting 10.00
4 References 10.00
3 Speed of Deployment 10.00

Estimated length of contract: 02/07/2012 – 02/09/2016


Who to contact

Contact name Danielle Negrello

Address Town Hall, Watford, WD17 3EX

Telephone 01923278927

Extension number:


Email danielle.negrello@watford.gov.uk

Web address


How to apply

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs).However, any selection of tenderers will be based solely on the criteria set out for the procurement,and the contract will be awarded on the basis of the most economically advantageous tender. Suppliers must read through this set of instructions and follow the process to respond to this opportunity. The information and/or documents for this opportunity are available on https://www.delta-esourcing.com/delta. You must register on this site to respond, if you are already registered you will not need to register again, simply use your existing username and password. Please note there is a password reminder link on the homepage. Suppliers must log in, go to your Response Manager and add the following Access Code: 487E43FH5T. Please ensure you follow any instruction provided to you here. The deadline for submitting your response(s) is 27/02/2012 12:00. Please ensure that you allow yourself plenty of time when responding to this invite prior to the closing date and time, especially if you have been asked to upload documents. If you experience any technical difficulties please contact the Delta eSourcing Helpdesk on call 0845 270 7050 or email helpdesk@delta-esourcing.com.