Water Saving Customer Engagement Products and Fulfilment
This contract is for the supply, packing, online ordering system and fulfilment of bespoke customer engagement packs/products.
United Kingdom-Bradford: Plumbing materials
Contract notice – utilities
Section I: Contracting entity
Yorkshire Water Services
Western House, Western Way
Contact point(s): Innovation and Category Management
For the attention of: Ashley Porter
BD6 2SZ Bradford
General address of the contracting entity: www.yorkshirewater.com
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
Section II: Object of the contract
Service category No 27: Other services
Main site or location of works, place of delivery or of performance: Yorkshire Region.
NUTS code UKE
Duration of the framework agreement
Duration in years: 5
Estimated total value of purchases for the entire duration of the framework agreement
Estimated value excluding VAT: 1 350 000 GBP
We promote water efficiency to customers through both advice and the provision of water saving devices.
A key part of the Ofwat approved water efficiency activity carried out by all water companies is a free water saving pack, provided to household customers.
The pack contains inexpensive, easy to install devices to reduce water use through taps, showers and toilet flushing. All products contained in the pack have full WRAS (water fitting regulations) approval.
We also provide bulk supplies of water saving products such as cistern devices (flushsavers) and tap aerators for use in multi-occupancy properties, such as student halls of residence and hotels.
Due to the increasingly large demand for the packs, we provide these to customers via a supplier. The supplier provides both the majority of the pack contents and also a fulfilment (picking and packing and dispatch of bespoke customer packs) service.
This will include supply of water efficient devices, water saving pack fulfilment and potentially some ad hoc joint promotion activity as required.
In addition to the above, via the communications team we run a number of campaigns throughout the year that require us to provide free engagement packs to customers in an attempt to change their behaviours around the incorrect disposal of fat, oil and grease down toilets and sinks or help them protect their homes from cold weather.
For this purpose we require a supplier who can source relevant products, provide an online ordering facility and a fulfilment option.
On occasions we would like a supplier that has a freepost address so that customers can request engagement packs via this method. We also would like the facility to be able to capture data and input survey results coming in via freepost requests.
Number of possible renewals: 3
In the case of renewable contracts, estimated time-frame for subsequent calls for competition:
in months: 24 (from the award of the contract)
Section III: Legal, economic, financial and technical information
Description of particular conditions:
Section IV: Procedure
Some candidates have already been selected (if appropriate under certain types of negotiated procedures): no
Section VI: Complementary information
Estimated timing for further notices to be published: 60 months.
VI.5)Date of dispatch of this notice:28.2.2014