Web Design Contract for British Library

Web Design Contract for British Library

Framework For Web Development Services.

UK-London: world wide web (www) site design services

2012/S 130-216522

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

The British Library
96 Euston Road
Contact point(s): https://bl.bravosolution.co.uk/
For the attention of: Tony Cole
NW1 2DB London
UNITED KINGDOM
Telephone: +44 1937546631
E-mail: Tony.Cole@bl.uk
Fax: +44 1937546660

Internet address(es):

General address of the contracting authority: https://bl.bravosolution.co.uk/

Address of the buyer profile: https://bl.bravosolution.co.uk/

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law
I.3)Main activity

Other: Library and Information Services
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

SMC8132 Framework For Web Development Services.
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: British Library sites in St Pancras, London and Boston Spa West Yorkshire.
NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement
II.1.4)Information on framework agreement

Duration of the framework agreement

Duration in months: 48
Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT:
Range: between 0,00 and 1 000 000,00 GBP

II.1.5)Short description of the contract or purchase(s)

Tender Reference SMC8132.
British Library Framework Arrangement for Web Development Services.
Lot 1 – Advice on strategic aspects of web interface development.
Lot 2 – Web information architecture and web design.
Lot 3 – Usability testing services.
The British Library has embarked on a 3-5 year project to build a new online platform to replace its existing website. The aim is to create an experience that matches the Library’s impressive physical presence in London and expands its reach to a broader UK and worldwide audience.
The Web Redevelopment Project will create a completely new website that will be much more coherent yet provide clear, targeted offers for researchers, learners, and the public. It will engage users by providing a virtual venue for debate, collaboration, and the creation of new knowledge. The new website will also drive operational efficiencies by rationalising the British Library’s web infrastructure and provide a firm basis for meeting usage, revenue, and other KPI targets.
The project is proceeding in four stages, broadly as follows:
2011-12 Year 0: user experience, technical evaluation;
2012-13 Year 1: phase 1 work on public/learner and researcher offers, review of search;
2013-14 Year 2: phase 2 development of public/learner and researcher offers;
2014-15 Year 3: project completion: details to be confirmed during Years 1-2.
Initial high level work in 2010 was followed by detailed scoping activity in 2011. Together, these initiatives defined what the Library will be delivering through the Web Redevelopment Project and established the road map for building it.
In the first few months of 2012, two key projects undertaken by external partners delivered the structures, standards, and policies needed for the complete redevelopment of bl.uk. VML London developed a Global Experience Language for the Library, providing the information architecture and design, branding, and interaction standards that will enable the Library to present its web content coherently, consistently, and compellingly. Meanwhile, Organic UK reviewed the Library’s web technical architecture, leading to recommendations for purchase of a new Content Management System and further technical planning plus a set of best practice web technical interface standards.
The Library is now ready to commence the full development of its new website. As it moves forward, the Library will only achieve a consistent web interface by working with a small number of well-briefed and highly skilled external partners. At the same time the Library needs a streamlined procurement mechanism to allow work to be outsourced rapidly at best value for money.
The Library is therefore establishing a framework arrangement for information architecture, design and usability. This will create the small group of preferred digital agency partners the Library requires. The framework arrangement will allow the Library to quickly and cost effectively call down advice and web information architecture, design, and usability testing services as required.
The successful suppliers chosen to operate under the framework must demonstrate an appropriate skill set, a proven track record of successful delivery, and provide excellent value for money.
The framework arrangement will contain no contractual commitment on any party for the provision of any particular quantities of service, nor will it involve any commitment to purchase, but will serve to commonly specify the terms and conditions that will apply when specific work-packages are awarded or procured via ‘mini-tenders’ under the framework. The framework will be for ad-hoc tasks and will be non-exclusive.
The framework arrangement will be constituted in three Lots, as follows:
Lot 1 – strategic aspects of web interface development.
The Library aims to bring an unprecedented unity of look and feel to its web eco-system and to establish its site as an inspiring destination for content and the creation of new knowledge. This requires consistent ongoing advice on strategic aspects of the development of the web interface. Among these are maintenance of the high level information architecture, support for the branding, design, and interaction standards for the user interface, and guidance on specific initiatives.
The Library expects to select a single supplier for the provision of services under Lot 1.
Lot 2 – information architecture and web design.
The Library wants to create a small pool of highly skilled and very experienced digital agencies to engage in specific development projects covering individual areas of its overall web eco-system. The aim is for the agencies to be completely familiar with the Library’s information architecture, its design standards, and other aspects of its Global Experience Language so that when awarded a piece of work the output is consistent with and enhances the Library’s web estate and is of high quality in its own right. The Library expects to select multiple suppliers (maximum 5) for the provision of services under Lot 2.
Lot 3 – web usability testing.
The Library wants to create a small pool of highly skilled and very experienced suppliers able to provide it with lab-based usability testing services. Suppliers should be able to recruit testers from profiles supplied by the Library, develop and agree with the Library a detailed discussion guide for each test, provide high quality facilities in London and elsewhere in the UK that allow for observation of the testing by Library personnel, facilitate the testing, agree outcomes with Library staff, provide detailed reports on the outcomes of the testing, and present these in person to Library stakeholders. The Library expects to select multiple suppliers (maximum 5) for the provision of services under Lot 3.
II.1.6)Common procurement vocabulary (CPV)

72413000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots
II.1.9)Information about variants
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Information about lots

Lot No: 1 Lot title: Strategic aspects of web interface development

1)Short description

The Library aims to bring an unprecedented unity of look and feel to its web eco-system and to establish its site as an inspiring destination for content and the creation of new knowledge. This requires consistent ongoing advice on strategic aspects of the development of the web interface. Among these are maintenance of the high level information architecture, support for the branding, design, and interaction standards for the user interface, and guidance on specific initiatives.
The Library expects to select a single supplier for the provision of services under Lot 1.
2)Common procurement vocabulary (CPV)

72413000

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion

Duration in months: 48 (from the award of the contract)
5)Additional information about lots
Lot No: 2 Lot title: Information architecture and web design

1)Short description

The Library wants to create a small pool of highly skilled and very experienced digital agencies to engage in specific development projects covering individual areas of its overall web eco-system. The aim is for the agencies to be completely familiar with the Library’s information architecture, its design standards, and other aspects of its Global Experience Language so that when awarded a piece of work the output is consistent with and enhances the Library’s web estate and is of high quality in its own right. The Library expects to select multiple suppliers (maximum 5) for the provision of services under Lot 2.
2)Common procurement vocabulary (CPV)

72413000

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion

Duration in months: 48 (from the award of the contract)
5)Additional information about lots
Lot No: 3 Lot title: Web usability testing

1)Short description

The Library wants to create a small pool of highly skilled and very experienced suppliers able to provide it with lab-based usability testing services. Suppliers should be able to recruit testers from profiles supplied by the Library, develop and agree with the Library a detailed discussion guide for each test, provide high quality facilities in London and elsewhere in the UK that allow for observation of the testing by Library personnel, facilitate the testing, agree outcomes with Library staff, provide detailed reports on the outcomes of the testing, and present these in person to Library stakeholders. The Library expects to select multiple suppliers (maximum 5) for the provision of services under Lot 3.
2)Common procurement vocabulary (CPV)

72413000

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion

Duration in months: 48 (from the award of the contract)
5)Additional information about lots

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

Where applicable, these requirements will be detailed in the ITT documents.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Where applicable, these requirements will be detailed in the ITT documents.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

No special legal form required but each supplier will be required to become jointly and severally responsible forthe contract before acceptance.
III.1.4)Other particular conditions
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Suppliers Instructions How to Express Interest in this Tender: 1. Register your company on the eSourcing portal (this is only required once) – Browse to the eSourcing Portal: https://bl.bravosolution.co.uk and click the link to register – Accept the terms and conditions and click ‘continue’ – Enter your correct business and user details – Note the username you chose and click ‘Save’ when complete – You will shortly receive an email with your unique password (please keep this secure) 2. Express an Interest in the tender – Login to the portal with the username/password – Click the ‘PQQs / ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) – Click on the relevant PQQ/ ITT to access the content. – Click the ‘Express Interest’ button at the top of the page. – This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. (This is a secure area reserved for your projects only) -You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box 3. Responding to the tender – Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) – You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification – Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT – There may be a mixture of online & offline actions for you to perform (there is detailed online help available) You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: These requirements are detailed in the PQQ document.
Minimum level(s) of standards possibly required: These requirements are detailed in the PQQ document.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
These requirements are detailed in the PQQ document.
Minimum level(s) of standards possibly required:
These requirements are detailed in the PQQ document.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Restricted
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Objective criteria for choosing the limited number of candidates: These requirements are detailed in Appendix Aof the PQQ Document.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

SMC8132
IV.3.2)Previous publication(s) concerning the same contract

no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate

3.8.2012 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.3)Additional information

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)Date of dispatch of this notice:

5.7.2012