Web Portal Design for Rotherham Council

We require a secure portal which will allow customers to manage multiple service accounts using a single user-id and password.

United Kingdom-Rotherham: IT services: consulting, software development, Internet and support

2015/S 151-278837

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Rotherham MBC
Riverside House, Main Street
For the attention of: Mr Ian Blagg
S60 1AE Rotherham
UNITED KINGDOM
Telephone: +44 1709255306
E-mail: ian.blagg@rotherham.gov.uk

Internet address(es):

General address of the contracting authority: http://www.rotherham.gov.uk/

Address of the buyer profile: www.yortender.co.uk

Electronic access to information: www.yortender.co.uk

Electronic submission of tenders and requests to participate: www.yortender.co.uk

Further information can be obtained from: Rotherham MBC
Riverside House, Main Street
For the attention of: Mr Ian Blagg
S60 1AE Rotherham
UNITED KINGDOM
Telephone: +44 1709255306
E-mail: ian.blagg@rotherham.gov.uk

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Rotherham MBC
Riverside House, Main Street
For the attention of: Mr Ian Blagg
S60 1AE Rotherham
UNITED KINGDOM
Telephone: +44 1709255306
E-mail: ian.blagg@rotherham.gov.uk

Tenders or requests to participate must be sent to: Rotherham MBC
Riverside House, Main Street
For the attention of: Mr Ian Blagg
S60 1AE Rotherham
UNITED KINGDOM
Telephone: +44 1709255306
E-mail: ian.blagg@rotherham.gov.uk

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity

General public services

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

15-058 Citizen Portal Solution.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services

NUTS code UKE31

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract

II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Rotherham Metropolitan Borough Council is looking to provide a single authenticated account for its residents, businesses and service users. We require a secure portal which will allow customers to manage multiple service accounts using a single user-id and password to transact securely and efficiently with the Council. The Council is looking to contract with a company who has a proven track record of delivering a secure customer portal. This must be delivered as Software Service as RMBC does not want this platform to be delivered from its data centre. The solution must also be fully ready for a go-live date on 1.12.2015. The Council wishes to continue to provide a citizens account for the 6 services and also wishes to build on the success of the existing offer by adding additional services at pace so that residents have access to a fully rounded suite of Council services through the account by the end of 2016/17. Approval for the addition of further services will be made based on clear evidence that a clear Return on Investment can be achieved.

II.1.6)Common procurement vocabulary (CPV)

72000000, 48000000, 48100000, 72200000, 48210000, 48220000, 48480000, 48780000, 48211000, 48482000, 48611000, 48783000, 72262000,72212100, 72212221, 72212783, 72212517, 72212220, 72212482, 72212700

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

II.1.9)Information about variants

Variants will be accepted: no

II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Rotherham Metropolitan Borough Council is looking to provide a single authenticated account for its residents, businesses and service users. We require a secure portal which will allow customers to manage multiple service accounts using a single user-id and password and to transact securely and efficiently with the Council. The Council is looking to contract with a company who has a proven track record of delivering a secure customer portal. This must be delivered as Software Service as RMBC does not want this platform to be delivered from its data centre. The solution must also be fully ready for a go-live date on 1.12.2015. The Council wishes to continue to provide a citizens account for the 6 services and also wishes to build on the success of the existing offer by adding additional services at pace so that residents have access to a fully rounded suite of Council services through the account by the end of 2016/17. Approval for the addition of further services will be made based on clear evidence that a clear Return on Investment can be achieved.

Details will be available to download from www.yortender.co.uk

The reference is 9VSF-7KGKXM.

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: yes
Number of possible renewals: 2
In the case of renewable supplies or service contracts, estimated timeframe for subsequent contracts:
in months: 12 (from the award of the contract)

II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

As detailed in the tender documents.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no

III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: As detailed in the tender documents.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: As detailed in the tender documents.
Minimum level(s) of standards possibly required: As detailed in the tender documents.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
As detailed in the tender documents.
Minimum level(s) of standards possibly required:
As detailed in the tender documents.

III.2.4)Information about reserved contracts

III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no

IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no

IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

15–58

IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

14.9.2015 – 12:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

in days: 90 (from the date stated for receipt of tender)

IV.3.8)Conditions for opening of tenders

Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

Simon Bradley
Riverside House Main Street
S60 1AE Rotherham
UNITED KINGDOM
E-mail: simon.bradley@rotherham.gov.uk

Body responsible for mediation procedures

Simon Bradley
Riverside House Main Street
S60 1AE Rotherham
UNITED KINGDOM
E-mail: simon.bradley@rotherham.gov.uk

VI.4.2)Lodging of appeals

VI.4.3)Service from which information about the lodging of appeals may be obtained

Simon Bradley
Riverside House Main Street
S60 1AE Rotherham
UNITED KINGDOM
E-mail: simon.bradley@rotherham.gov.uk

VI.5)Date of dispatch of this notice:

4.8.2015