Website and CRM Tender

Website and CRM Tender

We are seeking a provider to help us continue to manage and develop our existing digital platform (including the CRM).

United Kingdom-Dorchester: IT services: consulting, software development, Internet and support

2020/S 210-514741

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: Dorset Council
Postal address: South Walks House, South Walks Road
Town: Dorchester
NUTS code: UKK22 Dorset CC
Postal code: DT1 1UZ
Country: United Kingdom
Contact person: Mrs Angela Pavey
E-mail: angela.pavey@dorsetcc.gov.uk
Telephone: +44 1305221280
Fax: +44 1305228567
Internet address(es):
Main address: https://www.dorsetcouncil.gov.uk
Address of the buyer profile: https://www.dorsetcouncil.gov.uk

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: www.supplyingthesouthwest.org.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: www.supplyingthesouthwest.org.uk

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

LiveWell Dorset Digital Platform and Customer Relationship Management (CRM)

 

Reference number: DN504829

II.1.2)Main CPV code

72000000 IT services: consulting, software development, Internet and support

II.1.3)Type of contract

Services

II.1.4)Short description:

 

Public Health Dorset (PHD) is the public health service supporting Bournemouth, Christchurch and Poole Council and Dorset Council to deliver public health functions and services across the county. Part of Dorset’s Prevention at Scale agenda, LiveWell Dorset is an integrated lifestyle service delivered by PHD. It supports people to make lifestyle changes that will help improve their health. This support is offered via a range of means including online self-serve tools, initial assessment and advice, referral to other public health services, signposting to local support and 1:1 LiveWell Coaching. We also support organisations to embed prevention and behaviour change into their practice by delivering training and resources. Our support offers are underpinned by a telephone contact centre and a digital platform.

The digital platform encompasses the LiveWell Dorset website, a range of behaviour change tools to help people on their journeys to healthier living, and a Customer Relationship Management (CRM) system. Thus, the platform both supports the operational delivery of the LiveWell Dorset service and is the go-to place for individuals and organisations seeking guidance and resources on behaviour change and health improvement. Having developed this highly bespoke platform over several years, with the latest behavioural science at the heart of what we do, we are ready to take our digital offer to a new and enhanced level with a range of ambitious development objectives for the coming years.

We are seeking a provider to help us continue to manage and develop our existing digital platform (including the CRM). The key aspects of the services sought are:

• a comprehensive hosting, maintenance and support service;

• a partner who will lead the way with web development and CRM technology expertise to help achieve our digital platform development objectives.

 

II.1.5)Estimated total value

Value excluding VAT: 232 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description

II.2.3)Place of performance

NUTS code: UKK21 Bournemouth and Poole
NUTS code: UKK22 Dorset CC

II.2.4)Description of the procurement:

 

Public Health Dorset (PHD) is the public health service supporting Bournemouth, Christchurch and Poole Council and Dorset Council to deliver public health functions and services across the county. Part of Dorset’s Prevention at Scale agenda, LiveWell Dorset is an integrated lifestyle service delivered by PHD. It supports people to make lifestyle changes that will help improve their health. This support is offered via a range of means including online self-serve tools, initial assessment and advice, referral to other public health services, signposting to local support and 1:1 LiveWell Coaching. We also support organisations to embed prevention and behaviour change into their practice by delivering training and resources. Our support offers are underpinned by a telephone contact centre and a digital platform.

The digital platform encompasses the LiveWell Dorset website, a range of behaviour change tools to help people on their journeys to healthier living, and a Customer Relationship Management (CRM) system. Thus, the platform both supports the operational delivery of the LiveWell Dorset service and is the go-to place for individuals and organisations seeking guidance and resources on behaviour change and health improvement. Having developed this highly bespoke platform over several years, with the latest behavioural science at the heart of what we do, we are ready to take our digital offer to a new and enhanced level with a range of ambitious development objectives for the coming years.

We are seeking a provider to help us continue to manage and develop our existing digital platform (including the CRM). The key aspects of the services sought are:

• a comprehensive hosting, maintenance and support service;

• a partner who will lead the way with web development and CRM technology expertise to help achieve our digital platform development objectives.

 

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

There are two options to extend the contract of 12 months each, making a potential contract of 4 years in total.

 

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 26/11/2020
Local time: 11:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.7)Conditions for opening of tenders

Date: 26/11/2020
Local time: 11:30

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Official name: The Monitoring Officer
Postal address: Dorset Council, County Hall
Town: Dorchester
Postal code: DT1 1XJ
Country: United Kingdom

VI.5)Date of dispatch of this notice:

23/10/2020