Website Design and Development for RBH NHS Foundation Trust
Redesign and development of existing hospital trust website.
United Kingdom-London: Internet browsing software development services
2016/S 140-253237
Contract notice
Works
Directive 2004/18/EC
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
Royal Brompton and Harefield NHS Foundation Trust
Sydney St, South Kensington
For the attention of: Mr Michael Lackman
SW3 6NP London
United Kingdom
Telephone: +44 20735281214705
E-mail: m.lackman@rbht.nhs.uk
Internet address(es):
General address of the contracting authority: http://www.rbht.nhs.uk
Further information can be obtained from: Royal Brompton and Harefield NHS Foundation Trust
Sydney St, South Kensington
For the attention of: Mr Michael Lackman
SW3 6NP London
United Kingdom
Telephone: +44 20735281214705
E-mail: m.lackman@rbht.nhs.uk
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from:Royal Brompton and Harefield NHS Foundation Trust
Sydney St, South Kensington
For the attention of: Mr Michael Lackman
SW3 6NP London
United Kingdom
Telephone: +44 20735281214705
E-mail: m.lackman@rbht.nhs.uk
Tenders or requests to participate must be sent to: Royal Brompton and Harefield NHS Foundation Trust
Sydney St, South Kensington
For the attention of: Mr Michael Lackman
SW3 6NP London
United Kingdom
Telephone: +44 20735281214705
E-mail: m.lackman@rbht.nhs.uk
I.2)Type of the contracting authority
I.3)Main activity
I.4)Contract award on behalf of other contracting authorities
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
Design and execution
NUTS code UK
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.4)Information on framework agreement
Framework agreement with a single operator
Duration of the framework agreement
Duration in years: 3
II.1.5)Short description of the contract or purchase(s)
However, the overall look and feel of the site remains the same as it was when it was first developed and in the current digital environment, the Trust’s website is well behind the curve. The site receives an average of around 230 000 visits a month and is often the first exposure that patients and potential staff have to the organisation. The same is often true for other stakeholders, be they academic, commercial (pharma, devices), professional, NHS/government, or referring centres. Reputationally, the website does not serve us well. As a business tool the website, in its current form, cannot fulfil its potential. Opportunities exist, some of them revenue generating, in areas such as training and education, which the current system cannot incorporate. (Royal Brompton and Harefield Hospital trust will seek pricing clarification once tenders are submitted).
II.1.6)Common procurement vocabulary (CPV)
72212221
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.9)Information about variants
II.2.1)Total quantity or scope:
The day-to-day management of this project will lead by the Trust’s web editor, who will also be the key contact for the engaged supplier. A working group and project board will be set up. The working group will include members of staff from across the Trust with different areas of clinical and non-clinical expertise, and will include consultants, nurses and allied health professionals. This will ensure the new system offers the best possible fit to the Trust’s core services and give a sense of ownership of the website throughout the organisation.
Decision-making for the project will rest with the project board, made up of a small number of senior staff, including board-level representation. This group will sign off each milestone for the project and will make the final decisions around look and feel, navigation etc. Update reports will be presented at management committee.
The project should broadly follow the four stages of website development.
1. Discovery:
A comprehensive discovery phase should be run to explore the needs and expectations of the website’s users. This should be done using a mix of qualitative and quantitative research methodologies. The needs of the business will also need to be explored during this discovery period. The web editor and digital communications office will support the supplier during this period and provide support in recruiting users for discovery, liaising with colleagues around the organisation and providing the supplier with any necessary information.
2. Alpha:
Using the insight gained from the discovery phase, an alpha phase should include the development of working prototypes which will be tested by users. This process should be iterative and user testing should result in changes to prototypes.
3. Beta:
The fully-working website will be built during the beta phase and further testing will be carried out. The beta site can either be tested by a private and pre-selected group of users or can run concurrently with the current site, with users given the option of which site they want to use.
4. Go live:
All URLS should be redirected for go live.
Proposal requirements
Responses to this invitation to tender should include:
— details of how the project will be managed, specifically linked to the four phases above;
— how discovery would be approached;
— proposed timescales for the project;
— examples of previous website redevelopments of a similar scale;
— a breakdown of the budget for the redevelopment and separate costs for on-going maintenance of the site;
— details of the company, including Financial reports;
— how some of the specific challenges set out in the document might be addressed;
— some potential functionality for the new site;
— proposals for making this site the best Trust website in the NHS.
II.2.2)Information about options
II.2.3)Information about renewals
Section III: Legal, economic, financial and technical information
III.1.1)Deposits and guarantees required:
III.1.4)Other particular conditions
Description of particular conditions: Time and Quality of delivery of Website against project plan SLA’s of support and maintenance.
III.2.4)Information about reserved contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service
Section IV: Procedure
IV.1.1)Type of procedure
Some candidates have already been selected (if appropriate under certain types of negotiated procedures) no
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2.1)Award criteria
IV.2.2)Information about electronic auction
IV.3.1)File reference number attributed by the contracting authority:
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
IV.3.8)Conditions for opening of tenders
Persons authorised to be present at the opening of tenders: no
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.4.1)Body responsible for appeal procedures
Michael Lackman
Royal Brompton and Harefield NHS Foundation Trust, South Parade
SW3 6NP London
United Kingdom
E-mail: m.lackman@rbht.nhs.uk
Telephone: +44 7789378558
VI.5)Date of dispatch of this notice:
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