Website Design and Development for RBH NHS Foundation Trust

Website Design and Development for RBH NHS Foundation Trust

Redesign and development of existing hospital trust website.

United Kingdom-London: Internet browsing software development services

2016/S 140-253237

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Royal Brompton and Harefield NHS Foundation Trust
Sydney St, South Kensington
For the attention of: Mr Michael Lackman
SW3 6NP London
United Kingdom
Telephone: +44 20735281214705

Internet address(es):

General address of the contracting authority:

Further information can be obtained from: Royal Brompton and Harefield NHS Foundation Trust
Sydney St, South Kensington
For the attention of: Mr Michael Lackman
SW3 6NP London
United Kingdom
Telephone: +44 20735281214705

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from:Royal Brompton and Harefield NHS Foundation Trust
Sydney St, South Kensington
For the attention of: Mr Michael Lackman
SW3 6NP London
United Kingdom
Telephone: +44 20735281214705

Tenders or requests to participate must be sent to: Royal Brompton and Harefield NHS Foundation Trust
Sydney St, South Kensington
For the attention of: Mr Michael Lackman
SW3 6NP London
United Kingdom
Telephone: +44 20735281214705

I.2)Type of the contracting authority

Other: national health services

I.3)Main activity


I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract


II.1.1)Title attributed to the contract by the contracting authority:

Design, Development, Support and Maintenance of the RBHH Website.

II.1.2)Type of contract and location of works, place of delivery or of performance

Design and execution

NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement

II.1.4)Information on framework agreement

Framework agreement with a single operator

Duration of the framework agreement

Duration in years: 3

II.1.5)Short description of the contract or purchase(s)

The Trust’s current website was launched in 2007. Since then, content has been constantly updated and many new sections have been added to reflect the changing nature of the work carried out by the Trust. There have also been limited changes to the look and feel of the site, for example megamenus were added to facilitate navigation to key areas of the site and changes were made to the footer images and links. See the current website.
However, the overall look and feel of the site remains the same as it was when it was first developed and in the current digital environment, the Trust’s website is well behind the curve. The site receives an average of around 230 000 visits a month and is often the first exposure that patients and potential staff have to the organisation. The same is often true for other stakeholders, be they academic, commercial (pharma, devices), professional, NHS/government, or referring centres. Reputationally, the website does not serve us well. As a business tool the website, in its current form, cannot fulfil its potential. Opportunities exist, some of them revenue generating, in areas such as training and education, which the current system cannot incorporate. (Royal Brompton and Harefield Hospital trust will seek pricing clarification once tenders are submitted).

II.1.6)Common procurement vocabulary (CPV)


II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Delivery of the project:
The day-to-day management of this project will lead by the Trust’s web editor, who will also be the key contact for the engaged supplier. A working group and project board will be set up. The working group will include members of staff from across the Trust with different areas of clinical and non-clinical expertise, and will include consultants, nurses and allied health professionals. This will ensure the new system offers the best possible fit to the Trust’s core services and give a sense of ownership of the website throughout the organisation.
Decision-making for the project will rest with the project board, made up of a small number of senior staff, including board-level representation. This group will sign off each milestone for the project and will make the final decisions around look and feel, navigation etc. Update reports will be presented at management committee.
The project should broadly follow the four stages of website development.
1. Discovery:
A comprehensive discovery phase should be run to explore the needs and expectations of the website’s users. This should be done using a mix of qualitative and quantitative research methodologies. The needs of the business will also need to be explored during this discovery period. The web editor and digital communications office will support the supplier during this period and provide support in recruiting users for discovery, liaising with colleagues around the organisation and providing the supplier with any necessary information.
2. Alpha:
Using the insight gained from the discovery phase, an alpha phase should include the development of working prototypes which will be tested by users. This process should be iterative and user testing should result in changes to prototypes.
3. Beta:
The fully-working website will be built during the beta phase and further testing will be carried out. The beta site can either be tested by a private and pre-selected group of users or can run concurrently with the current site, with users given the option of which site they want to use.
4. Go live:
All URLS should be redirected for go live.
Proposal requirements
Responses to this invitation to tender should include:
— details of how the project will be managed, specifically linked to the four phases above;
— how discovery would be approached;
— proposed timescales for the project;
— examples of previous website redevelopments of a similar scale;
— a breakdown of the budget for the redevelopment and separate costs for on-going maintenance of the site;
— details of the company, including Financial reports;
— how some of the specific challenges set out in the document might be addressed;
— some potential functionality for the new site;
— proposals for making this site the best Trust website in the NHS.

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

The Provision of Design, Development, Support and Maintenance of The RBHH Website To the Royal Brompton and Harefield NHS Foundation Trust Crown Commercial Services (CCS) Framework Agreement, G-Cloud (RM1557vii).
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Time and Quality of delivery of Website against project plan SLA’s of support and maintenance.
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity

III.2.4)Information about reserved contracts

The contract is restricted to sheltered workshops
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: yes

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Some candidates have already been selected (if appropriate under certain types of negotiated procedures) no

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged number of operators: 3

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 1.9.2016 – 16:00
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

9.9.2016 – 16:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates


IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

IV.3.8)Conditions for opening of tenders

Date: 12.9.2016 – 16:00
Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

Michael Lackman
Royal Brompton and Harefield NHS Foundation Trust, South Parade
SW3 6NP London
United Kingdom
Telephone: +44 7789378558

VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:



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