Website Design Contract for PSNI

Website Design Contract for PSNI

A new PSNI Website; • Enhanced online crime reporting; • Rich web-based services; and • Web-chat and video services.

RM1043 Digital Services – PSNI Citizen Facing Website

Reference number:RM1043 DSF01-084

Deadline date:27/10/2014

This deadline is for…Transparency purposes only. This is a Call-Off from an established framework, RM1043 Digital Services, and no additional tenders will be accepted.

Contract value:£0 – £0

Location where the contract is to be carried out:United Kingdom

Is this suitable for smaller suppliers?Yes

Name of the buying organisation:Crown Commercial Service on behalf of Police Service of Northern Ireland (PSNI)

Description of the contract

About PSNI The purpose of the Police Service of Northern Ireland (PSNI) is to make Northern Ireland safer for everyone through personal, professional and protective policing. We achieve this goal through policing with the community. This proactive, community-driven approach sees the police and local community working together to identify and solve problems. The PSNI is responsible for policing approximately 1.7 million residents over an area of 5,400 square miles. It has a target of 6,963 operational officers and is structured into eight operational districts. Context and Strategic Drivers PSNIs current web solution ( and supporting Content Management System) has been in place for over 10 years. Web-based technology has evolved greatly over the past decade, and without investing in a new platform we are excluding ourselves from taking advantage of the most beneficial features these platforms can now offer, to meet the increasing demands of the public for information, engagement and web services. The PSNI ICT Strategy 2014-2017 outlines the PSNIs planned investment in ICT over the defined period, identifying a technology strategy to support and enable delivery of the objectives set out in the NI Policing Plan. One of the strategic outcomes identified in the ICT Strategy includes: “Enabling Policing in a Digital World: Provide ICT solutions that will facilitate engagement between members of the public, PSNI and partner agencies via digital channels.” The stated delivery objectives include: • A new PSNI Website; • Enhanced online crime reporting; • Rich web-based services; and • Web-chat and video services. All of these objectives support the need to invest in a new public facing web solution for PSNI. Website Replacement Project The Police Service of Northern Ireland (PSNI) is now seeking to replace the current citizen facing website with a more modern web platform for digital services to better serve the Public and create a more positive online experience. The key objectives are to deliver a site that will: • Be centered around the needs of the users; • Provide enhanced digital services (e.g. crime reporting and to support financial transactions); • Be responsive to the access device (e.g. render in mobile versions optimised for touch screen input); • Make policing more accessible to all communities (by improving language and accessibility features); • Take advantage of current and emerging web technology; • Better support engagement (two way communication); and • Enforce appropriate controls to protect the Integrity, Confidentiality and Availability of the site, and any digital transactions.


Classification of the contract

72000000IT services: consulting, software development, Internet and support

Additional information

Contract type:Services – Unspecified

Is it a framework agreement?Yes

Framework agreement details:contract being called off a framework agreement

Is this contract related to a programme of funding?No

Contract will be awarded based on:Most economically advantageous tender in terms of: The criteria stated in the contract documents

Estimated length of contract:4 Months

Who to contact

Contact nameDSF Managed Service Team

Organisation nameCrown Commercial Service

Address9th Floor The Capital, Old Hall Street, Liverpool, L3 9PP


Extension number:


How to apply

This is a Call-Off RFP from an established framework – RM1043 Digital Services – and has been published for transparency purposes only. This RFP is open only to suppliers specifically invited via the Crown Commercial Service eSourcing Suite and no additional tenders will be accepted.