Website Support Tender

Website Support Tender

NHS inform wishes to procure IT support for the development and maintenance of NHS inform.

United Kingdom-Glasgow: IT services: consulting, software development, Internet and support

2017/S 140-287890

Contract notice


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

NHS 24
Caledonia House, 140 Fifty Pitches Road
G51 4ED
United Kingdom
Telephone: +44 1413374501
Fax: +44 1418826764
NUTS code: UKM82Internet address(es):Main address:

Address of the buyer profile:

I.2)Joint procurement

The contract is awarded by a central purchasing body


Access to the procurement documents is restricted. Further information can be obtained at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity


Section II: Object

II.1)Scope of the procurement


I.T Support for NHS inform.

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

NHS inform wishes to procure IT support for the development and maintenance of NHS inform, Scotland’s national health information online resource.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UKM82

II.2.4)Description of the procurement:

NHS inform is Scotland’s national online health information resource and is managed by Health Information Services of NHS 24. The new refreshed website launched in November 2016.

Given the high importance of this website within the national health and care information landscape, it is realised as the single point of contact for users looking for relevant content across this area. In order to achieve this, other national and local websites will be likely be migrated to the NHS inform site in order to reduce the clutter of NHS and Scottish Government related health information sites.

It is essential therefore that NHS inform has a suitable information architecture and content strategy (including meta data modelling) that supports such significant content developments, as well as presents a findable digital asset to the user. Search Engine Optimisation therefore is another important component of this support award to be considered.

NHS 24 is seeking a supplier to work co-productively with them, utilising an agile build methodology (for relevant development components) that will help realise their ambitions for the NHS inform website.

The successful supplier will be responsible for the overall website support, allowing NHS 24 Digital Development staff requested level of access to the source code following agreed management principles prior to signature of any agreement.

Agreed reporting will be presented each calendar month, highlighting the status of relevant tickets / items as well as all necessary detail to allow NHS 24 to effectively manage the support agreement and any allocation of resource.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Price and quality / Weighting: 100
Price – Weighting: 10
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 02/10/2017
End: 01/10/2018
This contract is subject to renewal: no

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 5

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no

II.2.12)Information about electronic catalogues

Tenders must be presented in the form of electronic catalogues or include an electronic catalogue

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Minimum level(s) of standards possibly required:


Economic and Financial Standing Bidders will be required to have a minimum ‘general’ yearly turnover of 250 000 GBP for the last 2 years:

III.1.2/4B.3 Where turnover information is not available for the time period requested, the bidder will be required to state the date which they were set up or started trading.

III.1.2/4B.5.1 It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commence of any subsequently awarded contract, the types and levels of insurance indicated below:

Employer’s (Compulsory) Liability Insurance = 5 000 000 GBP

Public Liability Insurance = 2 000 000 GBP

Professional Indemnity Insurance = 5 000 000 GBP.

III.1.3)Technical and professional ability

List and brief description of selection criteria:

Contractors should complete the questions in the Technical and Professional Capability section of the ESPD as outlined in the Contract Notice. Marks will be allocated to each statement and response to assist with the evaluation of a contractors capability to deliver NHS 24’s requirement. Total marks available = 100. Contractors must score above 70 % to be considered for the next stage.

Minimum level(s) of standards possibly required:

4C.1.2 Bidders will be required to provide examples that demonstrate that they have the relevant experience to deliver the services/supplies as described in part II.2.4 of the OJEU Contract Notice: 30 marks

4C.2 Bidders will be required to confirm details of the technicians or technical bodies who they can call upon, especially those responsible for quality control:15 marks

4C.3 Bidders will be required to demonstrate that they have (or have access to) the appropriate technical facilities, study and research facilities and quality measures to deliver the types of requirements detailed in II.2.4 in the OJEU Contract Notice: 15 marks

4C.4 Bidders will be required to confirm that they have (or have access to) the relevant supply chain management and tracking systems used by them to deliver the types of requirements detailed in II.2.4 in the OJEU Contract Notice: 10 marks

4C.6 Bidders will be required to confirm that they and/or the service provider have the following relevant educational and professional qualifications:

Agile practitioner status: 10 marks

4C.6.1 And/Or:

Bidders will be required to confirm that their managerial staff have the following relevant educational and professional qualifications:

Azure and Umbraco CMS Certified/Agile Practitioner status: 10 marks

4C.9 Bidders will be required to demonstrate that they have (or have access to) the relevant tools, plant or technical equipment to deliver the types of requirements detailed in II.2.4 in the OJEU Contract Notice:10 marks

4C.10 Bidders will be required to confirm whether they intend to subcontract and, if so, for what proportion of the contract: No marks awarded

III.1.3/4D.1a Quality The bidder must have the following: No marks awarded but this is a mandatory requirement

A documented policy regarding quality management. The policy must set out responsibilities for quality management demonstrating that the bidder has, and continues to implement, a quality management policy that is authorised by their Chief Executive, or equivalent, which is periodically reviewed at a senior management level. The policy must be relevant to the nature and scale of the work to be undertaken and set out responsibilities for quality management throughout the organisation.

Documented arrangements for providing the bidder’s workforce with quality related training and information appropriate to the type of work for which this organisation is likely to bid. This will demonstrate that the organisation has in place, and implements, training arrangements to ensure that its workforce has sufficient skills and understanding to discharge their various responsibilities. These must include a programme of training that will keep the workforce up to date with required knowledge about quality related issues, including copies of job profiles; training manuals and records.

Documented arrangements that the organisation has a system for monitoring quality management procedures on an on-going basis. The bidder’s organisation must be able to provide evidence of systematic, periodic review and improvement of quality in respect of output and general performance

Documented arrangements for ensuring that the bidders apply quality management measures that are appropriate to the work for which they are being engaged.

A documented process demonstrating how the bidder deals with complaints. The bidder must be able to provide details of how their organisation maintains records of any complaints received and how corrective measures are carried out to prevent reoccurrence.

III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

These will be outlined in the ITT.

III.2.3)Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure


IV.1.1)Type of procedure

Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 25/08/2017
Local time: 17:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 30/08/2017

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

(SC Ref:504983)

Download the ESPD document here:

VI.4)Procedures for review

VI.4.1)Review body

NHS 24
Caledonia House, 140 Fifty Pitches Road
G51 4ED
United Kingdom
Telephone: +44 1413374501
Fax: +44 1418826764Internet
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:



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