Website Tender for Water Industry
Water industry national landlord web portal.
UK-Durham: software package and information systems
Contract notice – utilities
Section I: Contracting entity
Northumbrian Water Ltd.
C/O, Boldon House, Wheatland Way, Pity Me
Contact point(s): Procurement
For the attention of: Laura McMain
DH1 5FA Durham
Telephone: +44 1913016102
Fax: +44 1913016269
General address of the contracting entity: www.nwl.co.uk
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
Section II: Object of the contract
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: United Kingdom.
NUTS code UK
Duration of the framework agreement
Duration in years: 3
Estimated total value of purchases for the entire duration of the framework agreement
Estimated value excluding VAT
Range: between 1 000 000 and 1 800 000 GBP
The statutory water and sewerage undertakers in England and Wales have committed to the Government that they will provide a single national portal for landlords to provide water and sewerage companies in England and Wales with information on who is liable to pay water and sewerage charges.
Having committed to government to provide a single national web site, the industry needs to develop an approach to meet this commitment.
1) Single portal for landlords to provide information, covering all regions of England and Wales;
2) Front end common to all;
3) Available 24/7, with back up;
4) It is envisaged that the infrastructure upon which the required software solutions / applications will be hosted and run will be provided on a managed service basis;
5) Transfer of data to the appropriate companies (water and sewerage, water only, sewerage only);
6) Provision of information to the company in a format appropriate to their requirements i.e.
i) Where a company had its own landlord portal the communication would be redirected to talk with the companies own portal. Only if the companies portal was not available would the communication be captured on the national portal for later transfer to the company
ii) Where a company does not have its own portal information could be transferred either by file transfer directly to the billing system or in e-mail form for manual data entry to the billing system.
7) Landlord enquiries regarding the operation of the portal to be directed to the appropriate company
The website will hold the following central database tables:
Landlord registration, Water/ sewerage company configuration inc. Communication preferences and connection details.
Postcode v Water/ Sewerage company.
Postcode exceptions (where postcode boundaries cross).
Properties per Landlord inc. Start and end date against each property and occupancy status.
Transactions, a full transaction history with receipt numbers.
The size of the database and volume of transactions expected is unknown, however the following information is available to aid sizing.
There are approximately 25 000 000 households in England and Wales: 68 % are owner/occupiers; 18 % are social renters; and 14 % are private renters. There are approximately 130,000 net additions each year. The turnover of occupiers is not known and fluctuates. For the purpose of this request for information, assume it to be 15 %.
Section III: Legal, economic, financial and technical information
Section IV: Procedure
Some candidates have already been selected (if appropriate under certain types of negotiated procedures): no
Section VI: Complementary information
Potential suppliers are requested to register their interest in receiving the pre qualification documentation by emailing firstname.lastname@example.org and providing details of the person responsible for receiving the pre-qualification document, address and contact number and e-mail. Contact is required before 12 noon on 16.5.12.