Website Tender for Water Industry

Website Tender for Water Industry

Water industry national landlord web portal.

UK-Durham: software package and information systems

2012/S 78-128877

Contract notice – utilities


Directive 2004/17/EC

Section I: Contracting entity

I.1)Name, addresses and contact point(s)

Northumbrian Water Ltd.
C/O, Boldon House, Wheatland Way, Pity Me
Contact point(s): Procurement
For the attention of: Laura McMain
DH1 5FA Durham
Telephone: +44 1913016102
Fax: +44 1913016269

Internet address(es):

General address of the contracting entity:

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Main activity

I.3)Contract award on behalf of other contracting entities

Section II: Object of the contract

II.1.1)Title attributed to the contract by the contracting entity:

NW1078. Water industry national landlord web portal.
II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: United Kingdom.
NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement
II.1.4)Information on framework agreement

Framework agreement with a single operator
Duration of the framework agreement

Duration in years: 3
Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT
Range: between 1 000 000 and 1 800 000 GBP

II.1.5)Short description of the contract or purchase(s):

There is a provision in the Flood and Water Management Act 2010 for landlords to provide water companies with information on who is liable for water bills, to improve companies ability to bill and collect revenue. Implementing this provision is a key industry priority.
The statutory water and sewerage undertakers in England and Wales have committed to the Government that they will provide a single national portal for landlords to provide water and sewerage companies in England and Wales with information on who is liable to pay water and sewerage charges.
Having committed to government to provide a single national web site, the industry needs to develop an approach to meet this commitment.
II.1.6)Common procurement vocabulary (CPV)

48000000, 48100000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no
II.1.8)Information about lots

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: yes
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

High level project requirements:
1) Single portal for landlords to provide information, covering all regions of England and Wales;
2) Front end common to all;
3) Available 24/7, with back up;
4) It is envisaged that the infrastructure upon which the required software solutions / applications will be hosted and run will be provided on a managed service basis;
5) Transfer of data to the appropriate companies (water and sewerage, water only, sewerage only);
6) Provision of information to the company in a format appropriate to their requirements i.e.
i) Where a company had its own landlord portal the communication would be redirected to talk with the companies own portal. Only if the companies portal was not available would the communication be captured on the national portal for later transfer to the company
ii) Where a company does not have its own portal information could be transferred either by file transfer directly to the billing system or in e-mail form for manual data entry to the billing system.
7) Landlord enquiries regarding the operation of the portal to be directed to the appropriate company
Central database.
The website will hold the following central database tables:
Landlord registration, Water/ sewerage company configuration inc. Communication preferences and connection details.
Postcode v Water/ Sewerage company.
Postcode exceptions (where postcode boundaries cross).
Properties per Landlord inc. Start and end date against each property and occupancy status.
Transactions, a full transaction history with receipt numbers.
The size of the database and volume of transactions expected is unknown, however the following information is available to aid sizing.
There are approximately 25 000 000 households in England and Wales: 68 % are owner/occupiers; 18 % are social renters; and 14 % are private renters. There are approximately 130,000 net additions each year. The turnover of occupiers is not known and fluctuates. For the purpose of this request for information, assume it to be 15 %.
II.2.2)Information about options

Options: no
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Duration in months: 36 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions:

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Some candidates have already been selected (if appropriate under certain types of negotiated procedures): no
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications or in the invitation to tender or to negotiate
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting entity:

NW1078 Water Industry National Landlord Web Portal
IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents
IV.3.4)Time limit for receipt of tenders or requests to participate

16.5.2012 – 12:00
IV.3.5)Language(s) in which tenders or requests to participate may be drawn up

IV.3.6)Minimum time frame during which the tenderer must maintain the tender
IV.3.7)Conditions for opening tenders

Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about European Union funds
VI.3)Additional information:

Potential suppliers are requested to register their interest in receiving the pre qualification documentation by emailing and providing details of the person responsible for receiving the pre-qualification document, address and contact number and e-mail. Contact is required before 12 noon on 16.5.12.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)Date of dispatch of this notice: